We stayed at a Holiday Inn Express in Ottawa in 2019 and the breakfast we enjoyed in Harrisonburg was much better! Scott, the waiter, was so friendly and polite. The bed was extremely comfy and it was so useful to have a small night-light in the bathroom. It was good to have proper coat hangers instead of those horrid ones that are fixed to the rail and the chair beside one bed was extremely comfy. The hotel lift was very quick and efficient - in contrast to other hotels where we've stayed. The hotel grounds were smart and everything felt very new and clean.

We didn't need 2 beds and would have preferred a second comfy chair instead! After 5 days we'd got fed up with plastic cutlery and paper cups at breakfast. There wasn't a hook on the back of the bathroom door and the hooks for coats had a small shelf beneath which meant neither could be used to their best advantage. But there was nothing we really didn't like and these are small niggles.

The property charged me a $50.00 deposit when I got there and at no time was I told this. you called and was told that ai could pay cash at the property. when I go there they would not take cash and said that bookings would pull it from the card I used to reserve the room ending in 1997. I checked and it had not come out. I checked my other booking for August and I got a notification from my bank that I am using for that trip, that Bookings was trying to pull the payment from the account I am using in August for this one today. Can someone please pull from the account that I confirmed with for today. it caused a negative balance in my other account. thank you

Breakfast Included hot meals, not just a continental breakfast. Great selection for traveling with children. We had the entire pool room to ourselves. It was clean and very comfortable. I don't imagine having to come near this area again, but if I do I would absolutely stay here again.

There really wasn't much we weren't happy about. It was literally in the center of every thing we could possibly need. A minute away is another quaint historical downtown area.

The customer service was great. At check in our room had already been assigned and the keys were ready to go. The facility was very clean. It was quiet. The rooms were nice and equipped with coffee machines. The breakfast had a nice variety, including eggs and sausage, and well stocked. Staff was friendly.

The breakfast was so good! Much better than other hotel breakfast buffets! Beds were very comfortable as well!

The indoor pool water was freezing!! The room where the pool is was very warm, which was great! But the pool was way too cold for my kids to enjoy.

The room and facility was clean and comfortable. The check in process was smooth and the staff was friendly. The location is centrally located and there are many restaurants in the area. The breakfast was great with a variety of options.

Great size room for my family of 4. Very nice roomy bathroom. Everything was clean. My only problem was not enough towels for all 4 of us to have one of our own, but luckily I bought some from home due to the indoor pool, which we never used, so all worked out. Great location, plenty of stores, and food right outside the hotel. All around Happy with our stay!

Everything was great at the Holiday Inn Express in Harrisonburg VA. Thanks for a perfect stay.

I'm disappointed that booking.com has not reimbursed me for another stay. I over booked and tried to cancel thru booking.com the representative told me I needed to purchase a gift card and call me back.The other hotel cancelled my reservation and I have an email stating so.

Easy to find, check in went smoothly, bed exceptionally comfortable, bathroom sparkling clean and well stocked, TV screen sharp, clear, and easy to use, breakfast was good, check out easy. The black Makeup (removal) washcloth is a nice touch. Your 3:00 check in time made my decision on booking...neighboring hotels were 4pm which was too late for where I was going.

Took me a minute to figure out how to use the room key.,..thankfully the people next door arrived so I could do what they did. Gave them a laugh for the day.

Coffee was weak always a problem with me....those buffets are usually pretty bland. I did have eggs and sausage and walnuts. I am one of your guests that has problems with fragrances. The Dove body wash I could not use.