Liked the spacious rooms and the beds are comfortable

I made a review on 12/16/2023 from a previous stay and in that review I mentioned that I thought that I might of been racially profiled, I had a extended Reversation, I was told that I could no longer stay at the hotel because of my comment and we were asked to leave.

That staff was incredible. 2 sinks in room...made it much easier for 2 people to get ready. Beds were very comfy...although shorter people may need a ladder to get in or a running jump! I would stay here again since the price was pretty affordable

Our toilet seat was broken. Refrigerator completely froze the drinks/food we put in it...so I guess it was actually a freezer (could not change temperature). The morning I checked out at 5:30 am, the shuttle bus driver did not show up...another guest and myself ended up sharing an Uber to airport. Front desk did not seem too concerned at all! And the continental breakfast was a joke...no hot foods at all (bacon/sausage, eggs) or any kind of fruit. Only cold cereal, bagels or toast, and juice in a pitcher. Nothing to "grab and go!" The hotel is very deceiving when you walk in to the beautiful lobby...the rest of hotel is very dated!

The hotel is located in good and quiet place. It is quieter from the river side, only the view from the windows across the river is spoiled by the shacks and garbage of the homeless. If it were not for this, it would be generally good. Transfer to and from the airport is a good plus.

P E R S O N A L in bufet!!!The breakfast is poor and meager. I was very upset during my stay that one dama from the staff, working in the canteen, behaves rudely and disrespectfully with the visitors of the hotel. What right does she have to tell someone what to do and kick them out of the canteen! This person has no right to work in the service sector, and his place of work is in a field with zucchini! Below I will attach this person who imagined herself to be the owner of the hotel.Dirty carpet in the buffet!

Loved the size and comfortability of the mattress. Showers were ample and room was very clean

A staff member ran my card 2 times which resulted in my bank slamming me with overages and fees that I had to cover personally. The mistake was not mine. I was refunded the price for my room but am still disappointed I'm having to pay these ridiculous fees thru no fault of my own. My solution seemed to be a fairly reasonable one. I'm suggesting a comp for a room to equal the amount of my bank fees which equals $450. $150 for each time my card was run without my authorization. I could be one of those nasty mean old codjers that isn't willing to budge but I'm not.

I like the location, the big parking lot and the size of the rooms. The location was near some malls and shopping centers which was very convient. The parking lot was spacious and I had the opportunity to park for free which is a good perk. The room size was more than enough for 3 people we had the space we needed.

I didn't like the breakfast and room service. The breakfast was just ok. I think they could offer more variaty of food and tastier options. We stayed for 5 nights and they didn't clean our room once. I think they should have at least clean it once every two days.

Staff were great

Older carpeting. Toilets are very low. Could use a bit of remodeling

This was a quiet location. Breakfast was included. Staff tried to help when things weren't working.

Unfortunately, there were issues with the WiFi during much of the stay. Toiletries are in large containers which would have been fine, except one was empty. Wiring is very concerning. The light next to the bed didn't work and when I investigated further, the plug behind the bed was improperly installed. When I reported the issues, they were able to get me more toiletries for the next day and they were often working to get the WiFi working.

The hotel is as expected for the price. The room was clean and comfortable.

The breakfast was very lacking. As a vegan, I usually eat oatmeal but there wasn't any. I heated a blueberry bagel that I threw away because it had a very strange taste. I don't throw food away unless it's very bad. This was. I couldn't have cereal as there wasn't any plant milk. I took an apple out of the bowl and my finger went into it as it was rotten on the side I couldn't see. The bananas were green. So I ended up with a glass of orange juice for breakfast. Also, there was only one very lumpy, hard pillow per person. We asked for an additional pillow for each of us and those were slightly better but still quite lumpy.

I was impressed by the warm welcome and the kind and helpful attitudes of every employee we encountered during our stay. So the staff, not to mention the complimentary breakfast, were a huge relief to us after a long and difficult travel experience. Plus, even during the busy summer season, we could still do a late check-out. It had a fee of $10 for every extra hour — but honestly, that was fine by us! We had a later afternoon train to catch, and the station being close by was a big help.

For the price, we weren’t expecting the Waldorf Astoria. It was just fine — tremendous value for the room rate we paid.

Friendly staff for regulars.

Could be a better breakfast. Mostly carbs.