The location of the hotel is excellent as it is about a 10 minute walk from Hoan Kiem lake in the centre of Hanoi. The hotel is down a small road just off the main road so it is quiet in the evenings. We had some great breakfasts at the hotel and there was always plenty of fresh fruit available. The hotel is very flexible and tries hard to help the different needs of its guests. We actually stayed at the hotel for four nights but visited Halong bay part way through our time in Hanoi. The hotel were happy to store baggage if you were on a trip such as to Sapa or Halong bay for a few days. On our first stay at Hanoi Calista Hotel, we stayed on the second floor but were woken up early by people leaving early for a trip. We spoke to the staff and they changed our room for our second stay. A big thank you to Miss Amanda for all her help!

The rooms on the second floor are open to the reception area, if you are a light sleeper you may find you are disturbed by guests going on early morning trips. We spoke to Miss Amanda and she changed our room for the rest of our stay.

Newly inaugurated. That means everything is new and clean and price still moderate. I've easily decided for high score feedback. Rooms are smaller than average but well organized. Breakfast looks limited at first sight but at the end you won't miss anything. Congenial location in Hoan Kiem. Staff is the strongest point of Calista: always on the ball, competing for perfection, driven by the perfect manager. Congrats to property on recruiting such a great staff. Definitively I like the project. If you stay in HaNoi one week or more, you would probably prefer more spacious rooms and more facilities. If you stay 2 or 3 days and you want to visit the main attractions of the city, Calista is a perfect choice. I hope property and staff will keep on working at their best and will keep on deserving my 5stars review. Bonus track: If you are lucky, during weekends or holydays, you can meet a lovely cosplayer presiding over breakfast service: the most sensational encounter of the year!

I suggest to improve small rooms with some more details (hooks, hangers, spotlight for shave/make-up, etc...)

We really enjoyed staying at Calista Hotel. For this small hotel the breakfast is very good. The room we stayed was very clean and had no bad smell. The water pressure of the shower is strong and no clogging in the bathroom. All the staff are very friendly especially Amanda and Tracy. Before we come to Hanoi Amanda already arranged our 2Days/1Night tour to Halong Bay and just pay everything after we check-in at Calista Hotel. She send us the price and itinerary of our Halong Bay tour before our trip so we are really prepared for our trip. The price was really affordable and the Cruise Ship actually upgraded our room because it's our anniversary day. I really want to thank Hanoi Calista Hotel for making our Vietnam Tour a very memorable one.

Nothing.

It is located in a tucked away quite side street yet close to everything.

Excellent 4 star hotel. Only lack of bathrobe but hotel staff was willing to provide extra towels instead :)

I highly recommend this hotel. Rooms were spacious, clean and comfortable. The location was very central, Wifi was great, and breakfast was very tasty with lots of choices, as well as vegetarian and vegan options. We had a couple of days where our tours started early and had no time for breakfast, so the beautiful kitchen staff gave us takeaway cups and boxes to pack our breakfast on the go. The staff were incredibly helpful, always smiling, going over and above to help. A special thanks to Amanda, who was Miss Hospitality - nothing was too much trouble. Really enjoyed our stay here and would highly recommend this place as your home away from home in Hanoi.

Well situated and within walking distance or a short taxi ride to a lot of attractions. Places to eat nearby. Off the main roads. Apartment was huge and the bed was very comfortable. One very welcome bonus was a washing machine, we bought our own washing line and was able to dry clothes on the balcony. Maybe a retractable line could be put somewhere for convenience? Staff were very pleasant and extremely helpful. Amanda and Tracy were brilliant as were all the staff and couldn’t do enough to help. Loved Hanoi and would stay here again. Thank you 👍🏼

Our apartment wasn’t actually in the Calista hotel. It was in Central Hanoi hotel. It was only just around the corner so didn’t really affect us too much but perhaps this should be made clear before booking? We had a single member of our family staying in the Calista while my husband and I stayed in the Central. Also, we’re not really big on breakfast but we used the downstairs facilities only twice. The room is small and breakfast choices were limited. While it was sufficient, it wasn’t great and we felt the hotel could improve upon this.

Right from the time I booked Hanoi Calista Hotel, the staff was so warm and friendly. Amanda was quick to reply to all my queries on watsapp and ensured everything was done well. She arranged airport pick up and drop. I asked her for the Halong Bay cruise recomendation and I am so glad that I went with it. She suggested the Aqua of the Sea. It was a fabulous cruise, new, good food, well planned itenary, friendly and warm staff, clean and royal rooms. Even the limousine transfer to the port from the hotel and back were well arranged and so comfy.Thanks Amanda. Well all the other staff too were exceptional. I cannot remembet all thier names. I needed my food to be warmed up at 1am and they readily did it for me. Excellent front desk and housekeeping staff. The rooms are clean and beds very comfortable. Thanks for the lovely and comfy stay at Hanoi!

I loved everything

Decent breakfast with a different menu every day. I'd highly recommend trying the Pho-ga (Vietnamese Chicken Noodles) from their breakfast menu. Amanda also helped us to arrange a car to pick us up from the Airport and also drop us off. She also helped us to book an incense village tour at the last notice and took great care of us. I'd love to come back with my family once again.

Balcony was a bit narrow, but I felt it's the same case for almost all the hotels in Hanoi. On the day of our arrival, we were given a smaller room for the whole day as some other guest overstayed in the 1BHK apartment that we booked due to health reasons. However, at night the hotel staff helped to transfer our luggage to our originally booked apartment so it's all good.

I love the location of the hotel in the Old Quarter. Easy to go by walking in every place in the center of the city. Lots of restaurants near the hotel too. Being in a little street, it has been quiet and super calm to sleep. Room was big, clean and comfy. Well equipped. Thank you to Amanda and Tracy for their welcome and our talks during my stay. Everything was fine.

The only negative thing is the breakfast : it lacks some options on drinks and food. It’s okay but it could be improved.

The hotel is located in a relatively quiet side street. The higher your room is in the hotel, the less noise. Apart from the occasional honk you can’t really hear anything. (We stayed on the 8th and 3rd floor) The rooms are spacious and clean. Beds are quite comfortable. AC works great. The staff are incredibly friendly and helpful. During our overnight trip to Ha Long Bay they kept our luggage so we only needed to pack a small backpack for the trip. When we were going to take the night train to Sapa we checked out in the morning and again they kept our luggage. When we came back to the hotel after a long hot day in Hanoi to get our luggage they offered us a shower. Another extremely friendly gesture: a few days later we were going to arrive very early in Hanoi with the night train. We had already arranged transportation to Ninh Bihn, but the driver needed an address of a hotel to find us. The Hanoi Calista hotel did not mind at all that we would give the driver their address and they offered their lobby for us to wait, even though we had checked out days before. In summary: we would recommend Hanoi Calista Hotel!

The breakfast is rather simple and basic. (But we think this might be the standard in Vietnam).