The staff at this hotel are truly amazing, they totally go the extra mile! I want to mention VP and Benjamin in particular as they were responsible for reuniting me with my passport after it had gone missing in Ha Long Bay the day before my arrival in Hanoi. The staff at the hotel in Ha Long Bay (Ha Long Essence) had failed to help me find my passport but, as soon as I arrived at the Meritel Hotel, distraught and tired, VP changed the situation around completely by calling the police station in Ha Long Bay and locating my passport! I am so grateful to VP as I had honesty given up on getting my passport back. The passport had been found in a casino in Ha Long Bay (I had not visited a casino so can only assume that someone was trying to use it for financial gain). VP arranged for our flight, scheduled to fly to Hoi An the following morning, to be changed to an afternoon flight in order that I could get my passport back. Both VP and Benjamin then organised for the passport to be brought to me from Ha Long Bay rather than me having to travel back to Ha Long Bay to collect it. I am eternally grateful to VP and Benjamin - they are a true credit to the Meritel Hotel.

Meritel Hotel has left me a pleasant and memorable 1st impression of Hanoi. I was greeted with a genuine smile from front desk manager Tea. We were offered welcome drinks and knowing we were in Hanoi for the 1st time, Tea provided some good food and tour recommendations. All hotel staff were on the ball to look out for their guests, helping us cross the road (a challenge to some foreigners). Hotel staff even sent ginger honey tea to my room after knowing I was unwell. Overall, hotel is in pristine condition, staff are professional.Meritel Hotel has left me a pleasant and memorable 1st impression of Hanoi. I was greeted with a genuine smile from front desk manager Tea. We were offered welcome drinks and knowing we were in Hanoi for the 1st time, Tea provided some good food and tour recommendations. All hotel staff were on the ball to look out for their guests, helping us cross the road (a challenge to some foreigners). Hotel staff even sent ginger honey tea to my room after knowing I was unwell. Overall, hotel is in pristine condition, staff are professional. Hotel is well located near to many shops and places of interest.

Cars and pickup are across the street, making it challenging to cross to hotel. Hotel staff were observant and helpful to bring us across without fail.

This hotel is absolutely superb. My friend and I (two English males in late twenties) chose this property on Booking.com due to the low price relative to what seemed like a great-looking place (I think there was an offer on as the hotel had opened a matter of days before). The service from all staff members, from reception to restaurant, was impeccable. The temporary general manager (Denise) could not have been better. Everyone was very polite and attentive. The rooms were very clean and the beds very comfortable (which was great immediately after a long flight). The bathrooms were very clean and well kitted-out too. The hotel is also very central to a popular part of Hanoi. All in all I would highly recommend this hotel to anyone staying in Hanoi.

Staff were warm, friendly and helpful without being obtrusive. The rooms and hotel decor are beautifully designed and stylish. The hotel feels very luxurious and high end. Breakfast was plentiful, delicious and full of variety. The menu changed daily during our 5 night stay. The rooms were quiet, clean and very well appointed. Excellent value for money. I would definitely recommend. A special mention to Hang who assisted us in a difficult situation. She is an asset to the hotel.

A high quality boutique hotel in Hanoi - excellent location that feels like you are never more than a 10 minute walk from all of the main sights of the Old Town and there are plenty of great cafes right around the hotel (and the brilliant Pasteur Street Brewing Company only a six minute walk away!). Pool was a bit chilly in February but the pool area was a sun trap in the morning, nice view over the city. Rooftop Bar was a great space and we enjoyed that there was a small gym too. We have stayed in both the standard and executive rooms on separate visits and there was no real difference aside from a window to the outside. Rooms were clean, with well-finished bathrooms. Staff were incredibly helpful with booking transfers and changing money. It’s a new hotel ((5 months old as of Feb 23) but the quality of the experience made it feel more established.

Absolutely exceptional hotel offering a high quality product at an incredibly low price. 5 star hotel experience coupled with Vietnamese hospitality. All facilities excellent and remarkably clean. Extremely attentive staff, all of my requests met with a smile and sorted right away. Rooftop bar fantastic (full menu is yet to be implemented) and breakfast offering many options. Extra special thanks to Vivian the food and beverage manager who looked after me with dinner reservations, a cocktail tasting, and remembered my special request at breakfast the following morning. She is a credit to the Hotel. An additional thanks to the reception/concierge staff who kindly helped me when I damaged my luggage and it’s contents. The hotel was fully booked otherwise I would have extended my stay. Even the standard rooms were fantastic but I’d love to try the Grand Terrace or suites.

They offer Italian espresso coffee at an additional charge, price completely reasonable but sadly each time I ordered the espresso shot was massively over extracted. A very minor problem but they have clearly invested a lot into the bar equipment so potentially need to give staff some barista training.

As always, Meritel always exceed standards and raise them. The staff do their most to make each and every stay perfect. The staff really are the reason we love staying at this hotel. The facilities intrigue us as they are pristine, clean and comfortable also are VERY affordable! Close to all tourist attractions, 5 star service by the staff and their facilities are at 5 star for a boutique hotel! They will organise anything your heart desires and make sure it is done perfectly. Honestly if you’re staying in Hanoi, I would stay at Meritel as they do make you feel so comfortable and at home! Thanks so much for having us, and big thanks to Lucy and her team

nada

I travel extensively both for work and for pleasure and this hotel will remain one of my all time favorites. I work in the hotel industry with large hotel chains. I like to stay in boutique, independent hotels when I travel for leisure. The Meritel represents everything I look for in a boutique hotel - independent identity, attention to detail, small enough to feel quickly at home and part of the hotel family, luxurious yet comfortable equipment but the most important factor is always the hotel team and service culture. In the case of the Meritel, everyone from the General Manager, who personally sees to the well being of his guests, to kitchen, restaurant pool/gym attendants, housekeeping and spa staff, go above and beyond to make sure their guests are having a memorable experience. I will recommend this hotel to everyone with my highest regards.

The lobby area was lovely but Real Books and Fresh Flowers would have stepped it up to even better.

very stylish, clean , and nice staff

hotel is very new restaurant is not open yet

The staff were exceptional, they were helpful, friendly and kind. The staff really made our experience in Hanoi such a highlight. The room was comfortable and all the fine details were thought of. The swimming pool was just what we needed after a day exploring. The location is walking distance to lots of attractions, good cafes and restaurants. We could not speak any more highly of the staff, they gave us great recommendations and helped us with anything we needed. So good we came back 3 times between other activities around Hanoi.