Staff was extremely friendly and welcoming. The check in process was made to feel very personal. I liked the fact that the hotel offered some different dining options and a great bar. I mentioned it was our anniversary and it was a nice personal touch when there was champagne and a dessert waiting for us in our room.

Maybe better pillows. Best pillows I have ever had were at the Gaylord in Grapevine TX. In fact I ended up buying some of the same pillows after staying there. Can't remember the name off hand, but other than that it was a great stay

Loved the private valet parking, convenient location to Sundance Square, 3rd floor rooftop pool and bar, and room service food was fantastic.

Room safe was malfunctioning when I arrived and was never repaired after the bellman stated they would get someone to fix it, lights in the bathroom were flickering, and the shower was initially hard to operate due to hard water buildup.

OMG one of the best hotel experiences! From the moment of arrival the staff was so welcoming and helpful with any and everything a tourist could ask for! Colton and Deshauna made the experience seem exceptional! Blanca was very helpful as well! Beautiful hotel and amenities and location were even more amazing!

I didn’t like that I didn’t get to stay longer.

lovely

Would be lovelier with longer evening pool hours or an adult swim. I booked specifically for the pool but it was much smaller than expected and it was full of children splashing violently up until the minute the pool closed. I would have loved to enjoy a drink in the pool, but I can’t really hold it against anyone else for making the most of their trip as well.

The breakfast buffet at Cast Iron was fantastic as well as the servers and the omelette chef. Everyone was super friendly and not once did they seem like they weren’t having a decent time at their jobs. Extra kudos to the omelette chef!

I think the pool area could be revamped or expanded as they were out of chairs.

Cleanliness!!!

There’s an additional fee that you don’t find out about until you arrive for check in. They charge an additional $100 PER NIGHT for incidentals. For example, my initial rental amount was $615 total for 4nights which was great (or so I thought). Once I arrived I was informed that I had to pay $500 in incidental fees but that I’d receive that amount back within 7/14 business days. 🤷🏽‍♀️ I guess that’s ok if that’s there policy but AT LEAST make the customers aware of this prior to arriving. Surely everyone doesn’t have the luxury to let Omni hold on to their funds for 7/14 days or however long it takes for them to credit their account back.

This is an exceptional venue that's accessible to a variety of different options. Our room was more than adequate with a terrific view of the city. The staff was very courteous and friendly. Any issues that arose were immediately extinguished and corrected.

It took several days for us to get comfortable with the size of the tub. It definitely was not what we are used to.

beautiful property, friendly people. The bed was comfortable.

The air was not cool enough in the room. I turned it down and had fan on high and moved the slats on the vent and it was still warm. And the water pressure in the shower was very low. The sink had more pressure than the shower. We were disappointed.

At check in the ladies who were behind the counter were wonderful, I told them my girl's and myself were throwing a surprise party for one of our friends, they were so amazing they sent a cake to our room to surprise her.

Nothing at all.

Everything was excellent, Transportation, Breakfast we had to go to other location.

Transportation with the Molly only went in circles. Wait for molly was longer than it was last year. Wifi problems, but was resolved. Staff was super!