Fantastic location, a minutes walk to Trafalgar Square. National Gallery, Buckingham Palace, Houses of Parliament all with in walking distance. Room (Rooms) very well appointed. Staff very helpful and friendly.

Located short walk away Gloucester Station. Amenities such as grocery store (Patridges) and coffee places in the area (Guillam, Starbucks). Clean, spacious lobby with friendly front desk folks. Laundry room available. Room was a lot more spacious compared to my other classmates' hotels in the vicinity. Short walk to Imperial College and other attractions such as Natural History Museum, VNA museum. P/S: Great Italian restaurant closeby.

Housekeeping only done once in a few days and charges apply if you request for more cleaning. I think I only had my room cleaned once through my 9 nights at the hotel.

Location was the main attraction - it was a 8 min walk to my son's college residence. and in a safe easy to commute from locality. Train stations, bus stops and all sort sof shops and restaurants around. Close to the major a Neat and clean The front desk staff was very friendly at all times of the day and night. The coffee and hot drinks in the parlour was a bestseller at the end of cold and tired long days. Luggage storage was another plus.

For someone used to open spaces, the long narrow corridors to the room were a bit claustrophobic. But that's London for you. Price on the higher side for facilities

this hotel is in a wonderful position close to tubes and museums. The road has lots of shops and restaurants but not too busy. The Staff are friendly and efficient and the public area is comfortable with the coffee machine. We liked the information and space for recycling. Our room on the 6th floor was comfortable and quiet with lots of hot water and a very comfortable bed. The small kitchen was fine and everything worked. Mostly we were glad it was a quiet oasis. The Gloucester Rd tube is a very good choice with easy links to Paddington and Heathrow plus all stations inbetween for things to see. We were there for the Royal Marsden Hospital and that was close with an easy walk. South Ken Museums even closer

Our one bed apartment on the 6th floor was a bit stark and characterless and the TVs were not smart so no streaming. We could not find extra blankets and the coffee table was very small and hospital like - but overall these were not problems just observations. Both the heating and air con worked.

Location, cozy and simple room.

I was asked for ID and wasn’t reminded in advance that it would be needed. I guess I just used to book apartments and forgot about the hotel rules, but I think things like that should be reminded to guests prior to their stay to avoid confusion. As for the room: there was no plugging for electric kettle in the kitchen and the wire felt warm and unsafe after plugging it to boil in the room. Towels were with some spots and should be better cleaned. Everything else was fine. Cozy and comfortable.

Because I travelled with my father which has a elderly age, I asked if they could provide us with a room with a walk-in shower instead of a bathtub. They were able to provide us the room which included this preference, but also the room had a very nice size, was clean and there were no noises from outside. Absolute perfect!

For me personal, there were no negatives in our stay, except that te price was a bit on the high side, but I think that is pretty common in London

We stayed in late June in a Deluxe Studio with 2 adults and our 17 and 20 year-old "kids". The location was very convenient to the underground station (Gloucester Road) and the parks. The neighborhood felt safe and there was a Tesco Express market and restaurants and pubs close by. The room was nice and clean though a little small (not surprisingly). There was a double bed and a sofa bed. We appreciated having the small kitchen and the laundrette, and the water dispenser (to fill our bottles) and coffee machine in the lobby. The bathroom was clean and updated. The room was quiet and we didn't hear much noise from other rooms or from outside. The weather was not very hot when we were there, but nevertheless, the room temperature was very comfortable during the length of our stay.

The room was a bit small, but not surprisingly.

Excellent hotel-apartments in a great location, clean and comfortable with everything you need. Kitchen is well equipped for breakfasts, reheating food etc. Coffee machine and free fruit in reception is a welcomed touch. The hotel is a short stroll from Gloucester Rd station on the Picadilly, District and Circle line - you can catch the Picadilly line to and from from Heathrow. We loved our stay made welcome by Citadines’ friendly, helpful staff.

Lovely stay. Room/apartment was spacious and comfortable, kitchen well equipped. Comfortable beds, both main one and pull out sofa beds. Soundproof, no noise from the busy road. If you come on Sunday and there is parking place available in front - its free. Otherwise, hotel offers parking for £35. Very friendly staff.

Nothing really. Maybe to have a dog bowl available for dogs as they are allowed and being charged for. (Tbf only£15 so not expensive, we just forgot ours on this occasion)

The hotel is in a perfect location, very close to tube station and far from the noise. Walking distace to a lot of places. The staff was relly polite and warmth, keen to help you with any request. Also, the hotel had a coffe macine for common use with fantatic coffe in the reception area and it provided us with ubrellas. The room is fully equipted with everything to cook small meals. I would definatelly go again.

Nothing