Amazing location! Construction noise was brought to the staff and I my room was changed promptly! Now I have a bigger room with the excellent view! Great customer service! The only reason I didn't give 5 stars is because of the elevator. Other than that stayed here for three weeks and will definitely stay here again!

Rooms are very small. Elevator is small, extremely slow and waiting time for each ride is quite long. It's quicker to go down using stairs.

Great location, nice crisp bedlinen and comfortable beds. Sparkling clean bathroom. Has a great bar that stays open late if you like.

Nothing

Excellent location, comfy beds and very convenient for our visit to the Royal Albert Hotel. All the staff were very friendly and helpful. Good value for money.

The lift was broken for the duration of our stay which meant climbing 3 large flights of stairs. Could also hear the other guests blowing with exhaustion. There were no brew making facilities in the room and no air con. It was very stuffy even with the windows open all night. I wouldn’t book here during the warmer seasons. Also the shower is in the bath (not a problem for me) but may be for those with limited mobility.

The hotel location was very good for the area of London I wanted to be in, Kensington and Chelsea. About 10 minutes walk to the Royal Albert Hall, as I was going to the Proms. The building is very impressive, original features, high ceilings. Which is the style of architecture of the area. The hotel is having work done to it outside when I visited. It did not spoil my trip, it is to be expected that hotels need on going maintenance. Some of the paintwork inside could do with repainting. The hotel is very clean, I had an executive double room which had a settee and desk area as well. The hotel staff are all lovely and helpful, good choice of breakfast options. A nice bar/ lounge area to relax in, which had a TV in as well., which was air conditioned.

The bedroom was very warm, as it was warm weather in London that week. The hotel would benefit from air conditioning in the bedrooms. The window did open and there was a fan which helped. I kept the blind shut. It would be helpful to have a plug socket next to the bed for charging mobile phones etc.

I stayed in one-person room and it was tiny, but very much sufficient for me. The room had everything a person staying for one night needs: it was clean, it had a kettle and lots of teas and coffees, as well as a whole bottle of water. The bathroom was super clean (and also very small - but that didn't bother me). The staff are really nice and welcoming. It is a walking distance from Royal Albert Hall.

There was a continuous sound coming from outside. Not sure what it was - maybe the kitchen. It wasn't as loud as to keep me awake, but it may affect your sleep if you are a very light sleeper.

It is a lovely hotel located in Kensington, close to natural history museum and other attractions. We had a quadruple room which was good for the 4 of us , consisting of 1 x double and 2 x single beds . Very clean and tidy staff very helpful and friendly. Breakfast was continental only and thete was a good choice but hot food was extra.

Breakfast was continental only as hot food was extra, considering hotel you would expect that would be included. Also we ordered food from the bar 3 meals and 2 were finished before the 3rd came out which I had to chase which was disappointing.

Everything including service excellent. We were allocated a third floor room which was not big enough for us and very very warm, we were immediately re located to basement room with AC which was great. Rooms clean, well stocked with towels, and bathroom sundries, housekeeping are simply wonderful and many thanks. Hard to fault this Gem just the minor beware below.

The first room was big enough for a normal weekend but were were at a wedding so needed the additional space, the heat was not good though and a fan just moved the hot air around., So suggest be careful in warmer times which rooms you ask for.

Very pleasantly surprised with our stay at the Strathmore. We asked for a triple room, but received a room for four (2 twins, one large double). The room (room number 120) was very large, with high ceilings and double doors that opened onto a small balcony. I celebrated my birthday while at the hotel, and the staff made it special with balloons and other decorations in the room. The tea and coffee in the room was very generous, and great location. Thank you for a lovely stay!

The beds were a bit hard for my liking, but just a personal preference. The tub was difficult to get in and out of. Furniture is a bit dated.

The staff were very helpful and pleasant. The hotel was very nice and wasn't far from the tube. The Natural History Museum was just round the corner.

The room was quite small and not what was expected. The bed wasn't very comfortable and we could have done with air conditioning. The breakfast was alright but expensive. The lift was a bit scary. I think, overall, with a bit of love and attention and updating it could be exceptional.

We wanted something close to The Royal Albert Hall & had originally booked another hotel. I changed to The Gem Strathmore at the last minute, due it being over £100 cheaper than anywhere else in the area. Location is great, near the RAH & plenty of pubs & restaurants within stones throw. Staff were very friendly & room was clean. Didn’t have breakfast in hotel as ate out, but dining hall is beautiful & lots of people used. Bar area looked very regal & historic. Staff were friendly & accommodating.

For what we paid for 2 nights it was great. It was supposed to be a superior double, but the room & bathroom were small, but for what we paid, can’t complain about that. We only wanted as a base & therefore great value for money in South Kensington.