Ermita Cartagena, a Tribute Portfolio Hotel

The location is very good - close to the airport and just outside the old city. The room is big and very clean. One of the best breakfast I had in Colombia- a lot of fresh fruit. The WiFi is fast. The swimming pool is not big but enough for a short relax during the day. The staff was polite and helpful. I received a bottle of white wine as a compliment, which was a nice surprise.

Everything was Ok

Very modern rooms

a little noisy because of road traffic and lack of insulation . it is a mid tier property and would stay here again

The hotel has a nice boutique feel to it. The check in process and hospitality was excellent. The only snafu was that one of the rooms was registered by the hotel in another family members name and that resulted in some emails back and forth. The location is close enough to the old town but not in it, that worked well for us. The rooftop terrace had a nice vibe too

Taxi’s could be a bit cumbersome to get so perhaps greater frequency of the shuttle (currently runs once an hour). The pool deck ran out of towels. Not sure if that was a one of occurrence or happens more frequently. I thought the cocktails on the roof deck (at least the margarita was passable. The bartender was very helpful in trying to improve it, but it could still do with improvement.

Wonderful hotel, lovely staff willing to help and accommodate, absolutely delicious breakfast every day. I looked forward to getting up for breakfast. When we had an issue, the staff quickly and professionally took care of it. Clean, comfortable, and cool rooms, a nice place to rest when tired from walking around humid Cartagena.

Try to get a room far away from the outdoor pool/bar area on the 3rd floor. Our room was across from the bar and booming music was played multiple times a week till 2am. The best rooms are way in the back of the hotel, by the neighborhood street, otherwise you'll also hear loud traffic in the morning. We had a loud-sex neighbor who ruined a couple nights sleep for us, but we explained everything to the staff and they moved us. I think that was an outlier incident.

Boutique hotel right outside the old city. Loved the pool and staff. The concierge helped us make all of our dinner reservations and outings. Rooms are very clean and modern. Great place to watch sunset and have drinks.

No complaints

Location was close to the Old Town. There was a beach across the street and it was a ten minutes drive to the airport. Staff was friendly and the room/bed was comfortable.

There was no hot water during my stay. Also, shower tiles were slippery. They should consider switching out the tiles or putting in some grab bars. The towels were a bit rough. Perhaps switching towels out or using fabric softener

beautiful hotel, amazing staff! as usual the most comfortable beds ever, extremely clean and welcoming! it has a lovely rooftop with a great view! Breakfast was delicious with colombian and international options! they organize transportation to the city and to the airport! will return!

Everything was amazing, but the personal is amazing, all people were super helpful. Congratulations to the chef and the baker, all kind of most delicious pastry, the breakfast that is included exceed all expectations. the beds are super comfortable, every need we had was fulfill at time. the Pool is awesome.

You should Open the pool earlier. the Pool is open at 10:30 am.

The guy att the door makes everything easy, very observant and helpfull. Kitchen staff is fantastic.

They could use better coffe mugs its easier to carry instead of cups

- Crean rooms. - Nice and complete breakfast. - Near to the old city.

- They have a logistic problem in reception; there are very few people at the front desk. - General souroundings are not the best and not too nice to walk at night.