Rafaelhoteles Piramides

Central location, friendly staff and great breakfast. Room was well equipped. Cleaning every day. Check-out time conveniently at 12:00.

Even when we put the no disturb sign on the door, the housekeeping would call us if we want cleaning. Changing the towels every day seemed a bit wasteful. The doors were not sound-proof so it was really loud at night to hear people talk and close their doors on the corridor.

Excellent situation for easy access to centre of Madrid. Just a 20 minute walk to La Latina and Plaza Major. The staff are fabulous. Really friendly and although I always try to speak Spanish their English is excellent It was made up immaculately for our return after a long day out

The rooms have poor sound proofing and it can be quite noisy. We were in a better room away from the lifts this time so the noise levels were reduced from the last three visits. It is always very hot and although we turned the heating off on our control it didn't seem to sort this.

perfect location, subway and bus station right in front of the hotel, also very convenient for those arriving by train at Puerta de Atocha. Very spacious room, specially for European standards, great bed. Non touristic neighborhood, silent, very safe and still you can walk to all main neighborhoods! Loved it!

the only problem was that for some reason the bathroom would always flood when taking a shower, the glass wasn’t enough to prevent the water to reach outside the shower.

Staff were extremely helpful and welcoming. They provided us with good information on best ways to get to key places of interest in the city and could not have done more. Thanks to Sarah who arranged a dinner reservation. Although not in centre of the city the location had excellent transport links with the metro outside the front door and bus stops across the road.

Breakfast could have had more variety but again staff were very accommodating.

Nice hotel, kinda far from the center - about 20-30 minutes walking to/from Plaza Mayor - but we knew that from the beginning. Still, the metro station was just outside the hotel and there were also a couple of bus stations within 1-2 minutes. Very helpful staff. The room was comfortable and surprisingly big. Good - even if not very varied - buffet breakfast.

Even if the room was very clean, the corridors smelled like someone tried to "cover" a smoking conference.

Our room was clean and comfortable. The bathroom was a good size. We had a nice view from our window. The metro station was only a few steps from the hotel which was very handy. You could easily reach the city area and the airport on the metro. Stay were friendly and helpful. There are shops, cafes, restaurants and park areas in the local neighbourhood.

The location of the hotel is perfect with easy access to public transportation to the major attractions of Madrid. It is also easy to transfer to the airport by the close Circanias line.

The furnishings in the room are dated, but the bed was comfortable and the room was clean. For a few nights it is a good value.

Very clean, friendly and cordial staff, great breakfast and superb location: the subway-train station is less than 10 steps from the hotel door. If you plan to visit Madrid without renting a car, this is The Hotel to choose.

Nothing, during our 5 night stay we had a very pleasant experience.

Rafaelhoteles Piramides Madrid is situated just in front of the Piramides metro station which makes its location a very convenient one, in addition to the fact that it is located a 15-minute walk from Plaza Mayor or Gran Via. The reception staff is exceptionally friendly and ready to help. There are fruit and vegetable shops around, also, needless to mention it in Madrid, many restaurants for every taste. The clean, bright room (we stayed at the 5 floor) with a view to the Pyramids column made our stay a memorable one.

Wonderful Spanish location - not touristy. Also felt very safe area. Staff were very friendly and helpful and we look forward to returning to the hotel on 6th October for a further two nights. Also, we had a problem which was handled so well by the Manager.

Nothing - we have stayed here many times. Great access to the Metro and not far from Atocha.