Oaks Casuarina Santai Resort

The room was amazing! Huge comfortable bed, spa bath and view overlooking the pool. Beautiful decor and spotlessly clean. So impressed!!! The restaurant attached , Spice Den has incredible food and cocktails and we enjoyed dining in and room service. Pool was gorgeous. We felt like we were in Bali. Super close to the little shopping village - other great places to eat include Tuckers (breakfast) Crafty Cow (lunch) and Jordys (pizza dinner). And just a 2 min walk to the beach. This place does not disappoint!!!!

Loved everything ❤️

The property was really nice, my husband and I reminded of it like Sofitel in Fiji, the ambiance of the property. and we like how it was really quiet when we stayed, like it wasnt busy thats why its kinda relaxing.

We kinda disappointed on how the heated pool wasnt that heated, it was still freezing and the spa bath in the main pool wasnt working even if you follow the instruction of how to operate it. Like no one probably knows that it wasnt working, it'll be good if the staff check it every morning and/or afternoon, so that the guest can enjoy it. and ofher thing was when we checked out, the staff wasnt that friendly, didnt even say Hi/Hello they just looked at you and wait for you to tell them what you want and didnt even asked us on how was our stay like they just asked us room number when we given them the key cards and that it, not even thank you. That was the only downfall about it.

The whole hotel was clean and beautiful with very friendly and helpful staff. The room was very tidy and really beautifully presented. We loved the space, the comfort and the proximity to the beach (about a five minute walk). The restaurant was also amazing and would recommend to anyone, even if they weren’t staying.

There are two shower heads with amazing pressure but due to the amazing pressure, the shower space which doubles as the toilet often flooded and it took a few minutes for the water to drain, leaving the floor around the toilet wet for hours.

I loved the vibes of the resort - the place was cosy, clean and just what we needed for a relaxing holiday. It felt like we were in a different world and away from the hustle and bustle. The Coles is located very close by, although food options around might be slightly limited depending on your taste. It was a last minute booking during the school holidays but the value was good and the resort was not crowded with kids. The heated jacuzzi was also really nice. We had an issue with our smart TV and the WiFi, but the staff were able to resolve that very quickly!

We needed some sugar sachets for coffee/tea and we were told by reception to go buy our own. The resort does not have gym or sauna facilities. And we noticed cockroaches around the area.

Clean well appointed room with open bathroom and spa

Having to leave the property to smoke

The size of the room. The decor was lovely.

Leaking tap in kitchen, kitchen door to the fridge scraped on the floor (only needed tightening), no balcony table and chairs, only one hand towel for a 2-day stay for two people. Cheap toilet paper. Shower door closed but left an opening over the spa bath where everyone could see you (a bad design problem). The walls of the spa bath were dirty and toilet roll holder also. A very long, long walk to the reception.The restaurant was not run by the hotel and not open all the time. No room service and no breakfast, even though it states breakfast (????). No vending machine to get a drink or a snack, you had to go to the supermarket. Reception staff were okay but had no local knowledge whatsoever. I WOULD NOT GO BACK THERE AGAIN.

Location was fantastic a short walk to the beach, shops within walking distance and a few food/dining options within walking distance or a short drive, great pool, spacious rooms and clean.

Pool was a bit too cold. There were a few things in need of repair, shower head leaking, sink cracked and dishwasher handle broken, just some TLC required. Didn’t like that the shower in the main bathroom wet the floor in front of the toilet, had to buy a squeegee so we didn’t get wet feet every time we used the toilet, a design flaw and not really something that can be fixed without some renovations.

We have stayed here before and the accomodation is absolutely outstanding. The apartment was a top facility in every way.

My rating of this resort would have been outstanding had it not been that we were on the 3rd floor and the lifts were being replaced. We did get notice of this but I tried to reply and it was a no reply email. When I got there I explained that we were going to a family wedding at a nearby wedding resort that we couldn't cancel and rebook anywhere else. As I am 75 any recovering from 32 broken ankles I said it was hard to get up all those stairs. It was met with a take it or leave it attitude. We had extra wedding outfits .Even a small token of any kind would have made you feel a bit better but no we just struggled up and down the stairs for 3 days. I feel they shoukd have closed down for a period to re install lifts.

The moment we arrived we were in awe of the entire facility. The staff upon arrival were incredible and exceptionally thorough in their information even though the lifts were out of order due to maintenance it was no hassle at all to get up from the secure carpark and assistance was offered should we require it. The entire feel of the resort felt like you were in a completely different country. Highly recommend the Spice Den on site - the servings were a great size, food was amazing and the staff once again were incredible. We stayed only for a few days but will definitely be back and for longer! Thanks Oaks Casaurina Santai!

1. The reason I booked Santai was the heated pool for my husband [on our 60th Wedding anniversary] unfortunately. The pool was waiting for a new heating part! 2. R00M 218 - was well presented clean and well equipped. The toilet/ shower area needs attention - to the toilet seat loose and the floor of the shower area the retaining bar has broken away and needs prompt replacement.

Beautiful setting - lush foliage quiet lovely surroundings,