Disneyland Hotel + Tickets

Cleanliness and convenience

Check in . We got our rooms after 5pm while we are supposed to get the room max by 3pm

Location

Check in time and check out time

The location is prime, just a few steps from the park entrance and also very close to the train station. This was super helpful as we had come by train from London. Reception is a bit busy but there is a sufficient number of always-smiling staff to offer help. Stayed in a family room which should be enough for a small family. Free performances by different Disney characters take place regularly in the lobby and around the hotel. All in all it was a magnificent experience!

TV could offer more channels especially for kids

Location and ease of getting into the park.

Rude person at check-in. Not the person who checked us in. We arrived about 9:00 am and were told we could come back at 3:00 to get our room. I left the park and came in at 2:40. I was told my room was not ready and it would be after 3:00. I asked how long after 3:00 and she rudely stated “after 3:00”. In speaking with another guest waiting for their room they were upset also.

Location, the staff were very helpful

Nothing, Everything was great

I like the location

I expect the hotel more luxurious don’t deserve 5 stars

Very average for the price

limited breakfast for 140 euro - 2 adults, 2 children

Staff generally friendly, successful renovation, Royal Kids Club interactive tablet a big hit with our kids, meeting with princesses super, room decor and amenities high quality, breakfast delicious but noisy (staff member banging on something for lunch meal)

Baggage service catastrophic- we waited almost three hours for our bags to be delivered, called reception desk three times and finally gave up and went to the park (we only had an hour left for the rides and my daughter had her plastic princess shoes on as her other shoes were in the bags, my wife also wanted to change high heels for comfy shoes and a warmer jacket, also in the bags). Jacuzzi not in service, car park: we stood there for 20 minutes, no one approached to ask to take the car, check us in, etc. Had to insist to get the car parked- much confusion everywhere no one seems informed or efficacious, light in the entryway in our room blinked on and off all night, a staff member didn't know that the pool provided towels so we schlepped five towels with us from the room, the first contact at the reception desk was very cold and even disdainful, took three people to tell us where the ice machine was (very poorly signposted)

location

ok ill keep it as simple as possible , everything is pre paid , so for example breakfast , is pre paid before your allowed in for breakfast , then when it doesn't go well and you may complain , the staff say there is nothing the Hotel staff can do , you have to email , yes email Disney , which then turns out a very difficult email to obtain , just ask yourself of another Hotel chain that operates such a pathetic system , this is though for everything , so if you wish to book an experience for your children and are dis-satisfied , again email is the only way forward , id guess its an american owned business ruling with an iron rod , on their foreign operations

Location

Awful service we had to carry our own luggage. No one ever answered the phone. The staff have not been trained adequately. Staff were stood chatting around. Worst experience ever in a five star hotel