Aquila Atlantis Hotel

It is located at the heart of the town, the pool was cosy but a little bit small while the pool area was very comfort, room was comfortable with a great shower, the breakfast was quite good and the lobby really nice to have a drink.

They didn't offer assistance with our luggages on our arrival and I had to ask the reception guy to help us, some of the staff is not quite professional but they are polite, the pool is open only from 10:00-18:00, while it could be from 09:00-21:00, there is no parking space available offered by the hotel, the mini van for guest transportations (even though we didn't use it) was old and dirty.

I stayed only one night at Aquila Atlantis Hotel but I really enjoy it. Very clean room, comfy bed, balcony with a great view over the harbor. The location of the hotel is amazing, in the city center, within walking distance to the the harbor, old town, Central Bus Station and shops. The Archeological Museum is right behind the hotel. Nice pool area especially the one on the top of the building with a view to the Koules Fortress, but I didn't stay long enough to use it.

Nothing to compliant, rather a recommendation to provide more information on the touristic attractions of the city.

The suite was gorgeous and looked right out onto the seaport. The table and lounging area was nice for room service and spreading out to be comfortable. We appreciated having two toilets. The balconies were fun for relaxing on in the evening, and drying laundry on the chairs during the hot days. Room service was extremely fast, plentiful, tasty! The restaurant downstairs also showed excellent service and food for dinner. The hotel staff made transfers to and from the airport seamless. Housekeeping did a great job. Thank you.

The pool is very small with only 5 person capacity. We only dipped in then left because two children were splashing up the whole pool. In the room, even if you close the glass shower doors, it leaks every time through multiple vulnerable spots. We used up many towels drying the floor after each shower. Please provide more toilet paper in reserve. Please consider installing USB charging stations at bedside, for those of us traveling from US as a couple with only one international adapter. Thank you.

The staff were super friendly and attentive, the rooms and all surrounding areas were well maintained and the spa and room service were lovely

Just a note that the TV and room booklet stated different times for the lunch and dinner restaurant opening times to what the opening times actually were. We went for 9pm thinking it shut at 10pm when it actually stopped service at 9pm. This was not really an issue because we had room service, more a point for if anyone was trying to plan their night around a sit down meal.

This hotel was in a good central location, walking distance to the Port, shops, tavernas and the Heraklion Museum. The room was modern and clean, housekeeping tiying up every day. There are 2 pools, and a lovely outdoor breakfast area. The staff were very pleasant, answering all our queries, and brought an iron to my room when requested. Katerina was especially helpful in sending a dress that I had left behind to my home in Australia.

On the Saturday night there was quite a bit of noise from the street into the early hours. My friends who had a room on the other side of the hotel didn't experience this.

Spacious room (executive harbour view). Comfy bed. Excellent cleaning staff and staff in general. Good location near everything we wanted to visit. We loved Heraklion! You will get to love it once you get used to all the graffiti! Tips: Visit the Archeological museum and Historical Crete museum. Hang out by the Lion fountain and people-watch! Enjoy the many restaurants and especially a couple on the harbour front (to the left of the fish stall) and in the old streets of Kampagia area.

Nothing really! Perhaps if we were on a higher floor we could see the old harbour rather than the huge ferries but a small point.

The room was comfortable and roomy. Excellent service from the staff: house keeper, bar staff, restaurant staff and reception staff. Ideally location for the city centre.

The temperature of both pools: far too cold. The lift only going as far as the fifth floor so you had to walk up a flight of stairs to get to the roof poolside.

The room was big with the port view as expected. The bathroom is amazing and also the breakfast was with many varieties. The wifi was stable enough to watch Netflix, which is always a good sign. The location is the best, 2 minutes from the archeological museum, and the old city, very close to the bus station to the airport and to Knosses

Other than the bathroom the room was very basic. In general it did not give the 5 star’s experience. a couple of times in the breakfast there was no option for omelettes, just eggs they prepared before. The towels weren’t big enough for tall guys like me.

The view, towards the harbour, the breakfast . Also the beds were really comfortable.

I’ve stayed there for 4 days and noticed that the garbage from the pool was not removed even after 3 nights. Strange. Also I’ve only turned on the tv in my last day and saw the message on the screen that housekeeping is only made on demand due to COVID-19, which explained the fact that nobody made my room in a 5* hotel. I could understand it, but nobody ever told me at the reception.

Convenient, exceptionally clean, we got as many towels as we needed.The staff were all very nice with one of exception.

The last day we were there we had a rushed breakfast … The woman manning the entrance … kept approaching us Checking to see who is going to eat breakfast. We are a group all five and two of us were really eating, the others couldn’t decide what they wanted to do. She kept coming up and trust to ask us. I found that a little disconcerting, since we had three rooms in the hotel, we were not going to cheat the hotel out of a $14 breakfast. We would’ve definitely let the hotel know how many breakfasts we had used that morning after we had decided who is eating. It made us feel uncomfortable. It was not the first time we’d eaten down there, but it was the first time we felt uncomfortable.