Sendai Kokusai Hotel

The hotel was easy to find and only about a 10 min walk from Sendai station. It’s a very nice, clean, well-stocked, large hotel, with a lot of very friendly and polite staff who are always available to answer any questions you may have. Even if you don't speak any Japanese, they have a handy little vocal translator device, that works perfectly! The lobby has a luggage storage area and they also have safety deposit boxes behind the front desk for anything that won’t fit in the safe in your room. There are 3 restaurants on site - including a breakfast area - although we didn’t have any occasion to use them. There’s also a handy vending machine in the lobby if you can’t make it to one of the 3 convenience stores across the street. The room is very well appointed, and it’s as described and a decent size for two people. We had a room with two twin beds, since we know that a Japanese double bed doesn’t fit us. I found the pillows to be uncomfortable - but it seems that's the standard type of pillow in accommodation in Japan. There are a fair amount of plug points and USB points in the room. And there’s enough space for multiple suitcases and bags. There’s a small closet which has enough space for your clothes – although depending on how long you’re staying, you may need to ask for a few more hangers. One of the things I really liked and appreciated very much in this hotel, is that the windows open for fresh air. It was great to be able to sleep with fresh air coming into the room. The bathroom is quite nice, and it was very nice to get a bathtub with a shower over it, instead of a wet-room like some other locations. Aside from the standard shampoo/conditioner/body wash, you also get a lot of toiletries for free. We were able to buy tickets for Sendai Loople Bus directly from the front desk of the hotel - again very handy.

The only issue we had with the fridge was that it just wasn’t strong enough. At first, we thought the replacement was also broken, but a member of staff came up and showed us that there’s a dial in the back of the fridge that needs to be turned up. We did that, but it still just doesn’t get cold enough. It’s barely just above ambient. Our food was barely cool let alone cold.

Close to the station, friendly staff, rooms are well accessorized with lots of free amenities for you to use (hair brush, toothbrush, razor, hair ties etc). The hotel rooms are a bit old but some parts are renovated. Lobby is big and spacious. Room for a single person is a good size. Lots of convenient stores around the hotel, so it's easy to buy anything you want :) The reception have an automated translator, so don't worry if you don't speak Japanese! The room also included free water, which were refilled every day. Small fridge worked great. Fair price for what you get. Wi Fi worked well.

Some parts of the room were showing their old age, but were functioning. There is no coin laundry in the hotel or anywhere close to it - so if you're staying for more than a couple of nights, please take this into consideration. Bed was comfy but a bit weird. Felt like one side was dipped while the other wasn't. I slept on the better side. Pillows could use a change to better ones.

I booked a single room around 5 months in advance at a very good price of ¥4xxx only. The staffs are friendly and helpful. This hotel is big. The restaurant on ground floor open for breakfast only. The room is newly renovated even though the hotel itself has been built for some years. The single room is spacious with all the amenities I need. Considering the price, it’s really a good deal in Sendai.

The hotel is around 10 min walk from Sendai JR station. It’s dark in the neighborhood at night. There is a hospital opposite to the hotel. So be prepared there will be some ambulance “b-bu b-bu” sound even at night.

Excellent location, close to train station, post office, shops and restaurants. Very good breakfast, with fresh juices and fruit, and plenty of options (inc. cooked and continental-style breakfast). Reception was well staffed (never had to wait) and the staff were very helpful. The lobby area, breakfast room, and my room were all very spacious and clean - much appreciated. Cleaning staff were considerate and accommodating. Bed was comfortable, AC and blackout curains helped with a good night's sleep.

Room size was perfect for single use, but space is a bit narrow for two people. The bed is difficult to access from both sides. The restaurant inside the hotel is on the expensive side.

This hotel was superb - I felt that the price was quite cheap considering the central location in Sendai, less than 10 minutes walk from Sendai station. The room was spacious, in fact it had two beds despite the fact that I was staying there on my own. The view from the room was really nice too. The best part about this hotel I reckon is the breakfast buffet which had such a wide selection, including dishes made with local ingredients - I particularly liked their home-made tofu which was excellent. I also liked the fact that the buffet venue was efficiently run by staff. I also appreciated how polite and helpful the staff were at reception.

There really wasn't much I didn't like about this hotel.

Central location and plenty of amenities nearby, like 7-Eleven, Family Mart, morning market, and more. Hotel is large and we'll furnished. Room is clean and equipped with everything we need for the stay. Staff are prompt and housekeeping is proactive in supplying towels and change of supplies.

The air-conditioning was far too warm. Ventilation isn't good in the rooms I booked either and though airflow was bad, there was constantly the sound of air being pumped in the ceilings and rumbling sounds behind the walls. I needed earplugs for every night of sleep, and couldn't sleep comfortably under the thick hotel quilt. Hotel is old and feels its age, but was surely a grand location in its heyday. Fridge was too warm to keep cold things cool.

The staff was super kind, helpful and welcoming. We were looking to visit an onsen nearby, they looked up routes AND alternate routes for us to get there. There definitely was a language barrier, but one of the staff members spoke my native language and they even went that extra mile to help me in my native language, which was a bit pleasantly surprising. The hotel is kind of a grand one, very clean, nice locality, two blocks away is a nice shopping street. 5-8 mins walk from the station.

There was nothing not to like about this stay.

Friendly staff, close to multiple convenience stores. The foyer was nice.

The ventilation is the bathroom wasn't great - but this is consistent among many hotels. It is also very warm in the rooms and corridors of the hotel (however, others may prefer the warmth, but we found it too hot for our liking). The foyer is grandiose which is somewhat a deception, as the rooms are small and basic. Not a bad thing, the 'first impression' simply raised my expectations and the rooms didn't really 'deliver'.

Location is fine, a couple of minutes walk from Sendai train and bus stations. Staff were extremely helpful and polite from the minute we arrived until our departure. Room was clean and a reasonable size. Breakfast was fantastic, plenty of choice, variation and very tasty. Aircon and Wi-Fi worked well. Staff went above and beyond when they retained my medication which I had left behind, I was able to collect it 4 days later when I returned to Sendai. We would definitely stay there again.

Nothing

As a return guest within 12 days I had rated my first stay very highly. Location, breakfast layout and choices, decent size room, comfortable bed, spacious bathroom by local standards.

Confusion at checkin when I did not receive a breakfast ticket so I requested a breakfast add on to be charged at checkout. At checkout the confusion continued where I was asked if I was alone after being presented with a charge for an additional night or extra person. Sorted as an error but language is a challenge when these confusions arise.