Novotel Istanbul Zeytinburnu

The hotel was fine, not in the centre but we could use the public transport. Breakfast was very good, a lot to choose from. Bed rooms quite spacious, my son had his own bed and still there was space. The bathroom had separated toilet, which was good because my partner likes to fart a lot in the morning and we didn’t have to listen to that

The swimming pool was closed every day at 18, because of “cleaning” , after whole day walking in a hot town Istanbul would be nice to have a refresh dive in the swimming pool, but no, it was closed

-wide comfortable beds -location -breakfast -fast network -ocean view - receptionist (Mustafa)

-two receptionists (Gizem & Gonce) were quite rude with us and changed our rooms purposefully to the ones with no view in-spite of me asking for FULL ocean view knowing that they do offer economic rooms with my request. however (Mustafa) came and saved the day! such a friendly, cooperative, well spoken man of good manner. He helped us getting the rooms I requested and kept checking if we needed anything. -unfortunately a 4 stars hotel housekeeping doesn’t know how to clean the bathrooms and the shower properly. -one of the rooms chair was broken.

At the arrival we had difficulties in getting our room the first room was somke smelling and facing the other side of the sea (which considered partly sea view ) the lady at the desk changed it with a room at the 9th floor, yet another problem was it did not have a bed for our child...and when I went to the front desk one of the reception employees treated the situation as badly as it can get ...he was impolite urgent and incooperative he made us wait so long and kept saying that it is our fault not to like the first room, claiming he upgraded us to the second one without sea view and when argued with the pictures from booking.com he said they are not accurate and even if it says sea view it does not mean we have to get the other side view!!! Cahit Enes kept serving other residents and disrespecting us the whole time and this would have ruined our trip unless the manager came and set it all straight I really thank him for his skilfully and professionally handling the situation He gave us our room (the one we booked) with a Smile and a cake 🎂 for my husband's birthday Overall the room was nice, clean, comfy with beautiful view Location is very good nearby restaurants and cafe area

One of the front desk guys attitudes 🙄

I like everything about the hotel, the location, cleanliness, view and staff. all the staff were very helpful they were very cooperative and they did everything they could to make us comfortable.

the AC is shut off during the cold season

Almost everything was great. Very clean place, friendly stuff, great location. We also loved the massage and the swimming pool. Was a great time enjoying fresh baklava and coffee in the swimming pool. There were not many people and crystal clear water. Thanks.

Never order their food in room service. We did twice, and both teams complete disappointment. The ice cream scoops looked like someone has eaten them already because of their quantity and quality. The meet wrap was so oily and dry that a child would cook it better. Awful seafood pasta, almost the worst that I have tried in my life.

Great location in an up and coming neighbourhood. Metro station behind Fiserkane , 3 stations away from the centre, price around 17 TL per person each way. Taxi station nearby, 80- 100 TL to town , same price as the metro for a family of 4, however metro felt safer as the taxi drivers are impatient and constantly on their phones. Do not get yourself a taxi from the outside of the hotel but rather ask the receptionist , it will be there instantly and use the timer/ clock rather than give a set price and charge extra. The view of Marmara Sea from an upper level is amazing. The pool is by far the best part on summer time , clean and comfortable. Decent breakfast for me but not for the other members of my family that missed the pudding, bacon, sausage, ham and salamy. Eggs came in 3 selections: boild, fried and omelets, large selection on cheese, sweets, fruits. Clean lobby , clean toilets, clean elevator, clean room. The hallway carpet brand new but it should be hoovered daily, they skip this task as one can see the same rubbish on the same spot for days. Good size room , smartly furnished with space for luggage underneath the units. Tv channels in several languages. Toilet in a separate room from the shower, extra convenient when the room is shared by a family to have 2 sinks and the option to don't bother each other.

The ice cream is priced at 160TL ( 8 euros ) when, on average, it is 50 The fact that we got an invoice after we left rather than on checkout

the hotel and the facility is very nice, but i noticed that the AC is weak it needs a very long time to cool the room. the bed mattress was not that comfortable other than that the view and the breakfast was perfect

only the AC and the mattress

The location is great directly overlooking Marmara sea, easy to find taxi to the down town or anywhere else. staff is the best. all of them were great from room service, front desk and all of them. The room was very large one, I had a queen suite and it fitted for me and my family ( 2 adults and 3 kids). Great breakfast at very reasonable price was served to my room directly.

Air condition didn’t work and they said it is hotel policy not turning on AC during winter season but actually the room was very hot, staff tried to help providing a fan but it was still so hot inside

The hotel is located by the seaside. It's nice and modern, very clean, all facilities are present. I traveled with my dog and they were very welcoming and accommodating for my pet too. The staff is the best part though. They were so professional and always available to help. I arrived early and very tired after a long night flying with my dog, they were so helpful at the reception and they gave me the room immediately. The location is close by a new area called Fisekhane. It's really beautiful with many restaurants and easy to walk in especially with a pet. Overall, it was an amazing stay!

I can't remember anything that bothered me! Everything was great!

I had a fantastic experience at this hotel! It truly exceeded my expectations in every way. The staff was incredibly attentive and accommodating from the moment I arrived, making me feel welcome and valued throughout my stay. The highlight for me was waking up to the mesmerizing sea view from my room - each morning felt like a serene escape. This hotel is nothing short of perfection, and I can't wait to return for another unforgettable getaway.

Everything was perfect.