City Seasons Hotel Dubai

The hotel exudes warmth and a welcoming atmosphere, and the staff’s genuine hospitality towards their guests is truly remarkable. While there are a few names that stand out presently—Ms. Hima, Mr. Ali, Mr. Farid, and Mr. Hatem—we’d like to extend our heartfelt gratitude to everyone as each one of you contributed immensely to our wonderful stay. Your exceptional service was truly appreciated, and we eagerly anticipate our next visit to see all of you again.

Primary area for improvement lies in the inability to charge food and drinks to the room, settling the expenses upon checkout would have been more convenient for us.

The location

Location is good. Very near to the airport.

Too much noisy. Is seems as if the windows are open, but they are closed. You will hear every car running outside.

The location of this hotel to everything was a bonus.It is central to the Airport, City Centre Mall, and Al Rigga St. Great Value for money. The concierge went above and beyond to assist me in enabling me to get the Airline Reservations Telephone Numbers. The Concierge Staff Sadik and Johnathon were extremely Friendly, Polite and Efficient in assisting me. Both team members were professional in handling queries while providing excellent levels of customer service.

Location is perfect for me.

Toilet was not up to the standard of the room. Wash basin was almost blocked, water was not flowing smoothly Carpet is very old for the standard of the 616 Room.

Quiet, clean and cosy short stay accommodation.

Reception was not good, nor in check-in, neither in check-out. We did not receive our "Welcome Drink" that was supposed to be offered when checking in (based on booking confirmation). Also, they were not responsive when I called them (more than 5 times) to ask for a staff to take our stuff to parking. I had to go to the reception from Level 10 to ask for help! But they promised to send someone, but they did not!! And so, I had to to again to the reception!!!

room is big and equipped with every thing necessary. Location was good for me near to the airport, restaurants, shops, park and creek. The hotel provides breakfast, launch and dinner buffets at reasonable price. The location is safe.

the furniture is little bit old.

Thanks lot to all the hotel staff. Clean, comfortable rooms. Especially at the reception the Moe and Dalila are the professional of their profession!!! My reservation did not include breakfast, and for an additional 10 dollars can have a delicious breakfast. Also a great dinner for 50 dirhams. Next time I will be in Dubai, definitely check this hotel. Good luck to all the staff and management!!!

Breakfast for 10 dollars

The staff was nice expecially the house keeping, room service and the bell men perfect 👌 service they were always on time when u request for their services.. the hotel is really nice n quite

1.The area its far from everything the train station is 15minutes walking expecially it's difficult to move around from there if travelling with children.. 2. The hotel need to get a proper scale to weight baggage. 3. It's bad enough that when u need the house keeper you need to go thru reception who often forget to give feedback

The hotel is generally clean and orderly. The room is spacious and bathroom is very clean as well. Housekeeping did a great job during our stay and the toiletries are always refilled. Highly recommended especially travelling family with kids as the room is spacious, your kids will have enough space to play and roam around.

The breakfast could have been better. Not complaining but can be improved.