Kimpton Alton Hotel, an IHG Hotel

Location, room view, and the hotel was very modern.

The price of valet parking and the tax applied to that. Valet (only option) was $85 for van (considered oversized). I have a Chrysler Town & Country for reference. Then they charge $11.90 tax on top of that. So you pay close to $100 to park your car per night.

Lovely welcome from the hotel staff when we got there after a long flight and a very frightening taxi ride. We went to the free wine hour on our first night to calm our nerves after the taxi ride! The bed was super comfy and the room was a great size. We had a Alcatraz view which was quite special. The hotel was in a really good location and we felt it was a safe area. We had breakfast in the hotel restaurant one morning and that was really good but quite expensive. Overall a great hotel in a great location, would recommend.

They offer complementary breakfast but we did not get up early enough for it. The place is pretty new and they are still working out the kinks.

I wish the parking fees were not so expensive and the resort fee was a bit ridiculous.

Location Staff Room amenities Bedding Free wine Cinnamon Toast Crunch cocktail was to die for Pet friendly On-site valet parking

All the fees and taxes. Tourism fee, parking tax , tax on that tourist fee.

Large, comfortable room with great bedding, good towels, comfy bathrobe, good bathroom products. AC worked well. Room was quiet. Convenient location with most sights within walking distance.

The restaurant! I went for breakfast on my first morning. You order at the cash register. A breakfast of 2 eggs, 2 slices bacon, 2 pieces of toast, breakfast potatoes and fruit was $25. USD. Then they added 4% CA tax to supplement F&B wages and added a mandatory 20% tip. My total was $33.57 - that's a crazy amount for a mediocre breakfast! Needless to say, I did not eat in the restaurant again for the duration of my stay,

The location was perfect…walking distance to eateries, Fisherman’s Wharf and the trolley. The staff were very accommodating and friendly, and the “vibe” of the hotel was great! Although they didn’t have complimentary breakfast like some hotels, they did have a coffee station in the morning, a water station during the day, and a wine station in the evening…along with a DJ! Loved the record player and vinyl in our room! So different and unique! Also appreciated the toiletries provided - full sized bottles of shampoo, conditioner and body wash.

We would constantly get a strong smell of “weed” in our room. Don’t know if it was coming through the a/c unit from outside - as we were on the 2nd floor.

Staff at the reception. Shout out to Clifford and Catrina for being so nice and approachable, they’re great! Also, the room is clean, they got great housekeeping staff. The downside is the valet people. I asked for help for our things, also asked for a cart when we arrived but this valet guy told us to get the cart inside the hotel. I was thinking probably they do not have bell services but when i saw that same valet guy again, he was helping other people with their things and he was even bringing the cart for them.

Valet staff-not helpful. They choose people they want to help.

Gorgeous room, bed was like sleeping on a cloud!

Need to explain on website that ‘breakfast included’ means a $50 voucher each morning. Each morning we exceeded this amount with 3 of us in a family room

Brand new, so nice lobby area and rooms. GREAT shower and comphy beds. nice shampoo etc. Location is also great, near Fisherman’s wharf but just a few blocks behind, so it’s quiet. Parking was expensive though, but we still did it… $70 per night, but they let us kee the car with them until 6 PM the day after. overall nice hotel, breakfast was tasty. good coffee.

The hotel restaurant was closed on Sunday evening, which we didn’t know about. was NOT happy about that, as we had planned to be there that evening for a drink or two after dinner. The litttle record player in the room is a gimmick - the sound quality was absolutely terrible. But no big deal :) Breakfast was expensive, all things add up a and it was like lunch prices. should have an offer for guests. Parking expensive too.

On top of the positives I have already shared; size, space, location, friendliness etc, what we really enjoyed were lots of lovely little t that touches came as pleasant surprises. For example, a range of teas and coffees in reception each morning, lovely ice-cooled flavoured waters across the day and a "happy hour' between 5 and 6 when they served a range of free drinks. Given we were there in winter we particularly loved the warm cider with a shot of rum. They also had a small on-site shop that we were given a surprise credit amount to spend during our stay there.

My only grumble, literally the only thing that was a little disappointing was that we booked room for 4 people that said Breakfast included, but that was not factually correct. We were given a daily $50 voucher to *subsidise* the cost of breakfast in the lovely on-site restaurant, however with 4 people breakfast cost closer to $100 a day so it was really only partially included.