Zalanta0

It’s a nice property. All individual owned condos. More upscale usually when we come here. About 6 times now. This time was … blah. Girl at front desk acted like we were a bother to her and why would we disturb her at her work! We dealt with her three times in our stay there and I was so close to having a word with a Manager. We are talking 800 a night. I went through booking.com which includes all fees and taxes . When we got to the resort, the said girl wanted our credit card to charge for resort fees. I told her and she could see that we paid and were charged through booking for that. But she insisted. We traveled and were up very early and I was not going to argue and I would deal with it later . We were assigned room 319 we know the rooms as we have stayed before. We were somewhat disappointed this time. They had a 8 x 10 throw rug on top of the original rug all the corners of the throw rug were turned up. When you walk in the room, you’re looking at the view and not at the floor. My husband, who is 60 years old started walking towards the slider to open it, and because the corner was turned up, caught his foot, and he tripped. Also, one of the beds in the bedroom the mattress was horrible. Several times I went down to the front desk to talk with the girl and nobody was there different times of the day and early evening. Also, I spoke with Booking.com, and they said they should not be charging me for the resort fee.

One of the nicest places I’ve ever stayed in. I had the two bedroom two bath condo/suite. Everything was high-end and lovely. Beautiful vaulted ceilings, huge windows, just gorgeous. Near a lot of fun activities and restaurants as well.

Only has a couple of issues.. the pocket doors were incredibly hard to lock. They didn’t quite line up with the door frame, so had to wiggle them around a bit to lock them, and even then they were so stiff. Also our toilet in the main bathroom had a small leak. Otherwise, great stay

We were overall happy with the experience. There were some staff that were less than friendly and welcoming. The young woman that checked us in was borderline rude. Called the front desk for the WiFi password and all they could say was “it’s on the paper I gave you”. I get that, but I left the paper in the car as it had the parking gate code on it. They were bothered they had to repeat it. Just annoyed that no one helped with luggage, had to find a trolly for our luggage, Avoided calling the front desk at all after their rudeness. Even ran out of paper towels and toilet paper and never called because we didn’t want to deal with the negativity.

We love our stay here, the 2-bedroom condo was so perfect for our family. It is nicely decorated and appointed, and a great location right in the center of everything, yet peaceful and quiet. Staff was friendly and helpful. The pool and spa is very nice and well designed. It is worth it to stay here, we highly recommend!

The condo was beautiful and well stocked with kitchen essentials. We were within walking distance of almost everything and only had to get a car to travel to our boat cruise, which left from the Keys Marina. The pool was a welcome and quiet respite every afternoon.

My only wish would be for daily cleaning service (suspended during Covid) and enough coffee filters to fit the machine (cone filter) for the duration of our stay.

this condo was spectacular, easy to walk over to gondola everyday and restaurants each evening.

the photo didn’t match the condo we had

stunning, clean and modern, and stylish decor

locationand quality of the the accommodation and very helpful and genuine staff.

beautiful and spacious we were a family of 4 in a three bedroom. fabulous location- near everything!

loud music started Thursday night (we left Friday morning)and played until 3am. glad we didn’t stay over the weekend and we’re there Monday- Thursday instead.

close proximity to everything, events, shopping, restaurants

fireplace didn’t work, missing light bulbs, ceiling fan remotes didn’t work

Spacious and well furnished rooms with all amenities for long stays. We had booked a two bed room apartment but we were upgraded to a three bed apartment. Great place to stay together with the family. They have a nice bbq at the balcony

Not enough staff due to the Covid situation.