Lady Luck Casino Black Hawk

Everything was new and very clean. Not too many people. Access to the hotel is directly from the garage, without going through the casino.

Didn't like the mattress - it wasn't very comfortable for me. The main issue though was that there was absolutely no stuff manning the front desk, both during my arrival (late in the evening) and during the check out. There was a sign pointing to automated kiosks saying to use them for check in. But both of them were not working. After waiting for quite a while somebody passed by and suggested to go to the front desk of another hotel in the next casino which is located on the opposite end of the same building. Not the best experience.

Everything

No food till 8am and the hotdog & pizza stand is gone and why is there no front desk agent at the desk at noon when your checkout is at 11 ? As a hotel manager@ Marriott in DTC someone really fumbled creating the schedule. Smoking patio facing Monaco the heated one the AC or whatever is noisy replace it. Your garage cameras are antiques, AC in 1116 doesn't work fix it, I swear the escalator going up to the rooms from the tables have been under repair for like ten years

When we arrived the check in desk was closed. Had just spent 5 hours on motorcycles in a downpour. We were instructed to get on bike and travel to next hotel to check in. What?? Luckily we ran into another hotel guest who directed us to the location we needed to check in a block away(walking). However, after walking there we discovered the elevators and escalators were not operating. Long wait to check in then had to walk all the way back to our hotel. Kudos to Phil(Horseshoe) who checked us in. He was clearly multitasking to the max and remained calm and professional despite all of the situations he was dealing with. I would have given our stay a 10 but check in not easy on this date.

I liked playing spin poker at the bar, very relaxing. Also I liked being able to open the window in my room even if only a few inches.

I did not like the hammering that went on in the room above me while I was trying to work on the morning of check out. Could not concentrate so had to leave work early. Also you need to provide Do Not Disturb signs for the doors. I should not have to answer a maid knocking on my door at 9 am, no I wasn’t sleeping, but I might have been if I had been up gambling all night, as it was I had to interrupt a meeting to answer the door. Lastly, could use better signage for parking/hotel room, very confusing.

The clean and comfortable rooms. Friendly staff.

Maintenance of elevators and escalators are terrible. The call buttons on most of the elevators would not work. Sometimes had to push down button to go up. Up button completely inoperative. Escalator to go down to casino inoperative. Both of these issues are constant. Stayed here several times in last 2 months and no changes. One would think they could try to fix at least some things. Elevators reported to management on every stay.

The staff was so nice. Literally every person that worked in black hawk was so so kind. We specifically liked the bar tender named Chris.

It was very inconvenient to get anything. We wanted extra pillows for our room and was told there was a max on how many we could get. (3 was apparently too many) and they said no one would bring them to us. I felt this was odd given that I’ve worked in hotels before and it’s never been the customers job to get an item for their room. We also never had room service come even though we did not have the do not disturb on the door. The staff was great but for over $200, we expected a little more accommodation

We were surprised by how easy and convenient the kiosk check-in was. Parking was plentiful, right next to elevators, and felt safe. Free drinks while you gamble at the casino!

Our only complaint was the lack of breakfast options- you have to have the unlimited buffet or wait until 11 when the restaurant opens. Wouldn't even be a negative BUT the closest McDonald's is quite a drive.

Location, parking & room were fine. It was quiet.

The front desk isn't staffed. We had some trouble checking in at the kiosk. It wouldn't accept the credit card we had made the reservation with, but it did accept it for the deposit. So, we used another card & it was accepted for check-in. The barcode from the Hotwire Reservation wouldn't work. We had to use a driver's license. We arrived a little early & were charged a fee + tax for it. 4:00pm seems like a late time to check in.

It was clean, the staff was very nice and the bed was comfortable. It's a great location and a good price!

Minor things. Our room was next to the elevators and the elevator door squeaked horribly as it opened and again as it closed. Takes away from the relaxation! Also, the sink dripped constantly no matter how we moved the knobs. The place is just starting to look a bit run down.

Liked having a bathtub in the room. The mini-fridge was also a nice addition. I've stayed here a few times. I'm sure I'll be staying there again. The location is pretty good. There's four or five casinos within easy walking distance.

The view. Was on a lower floor, so i looked down on to the parking garage. Really, I don't have any complaints