Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel

The location was great, and we were very impressed with how clean and modern it was. The shower was amazing, and the room was wonderful. I especially liked the sliding door between the bedroom space, and the bathroom area. The staff was also very friendly and accommodating. I was in town for surgery, and needed somewhere to stay until my post op appointment, so we were there for a total of three days. The suite had plenty of room, and the walk in shower made showing very easy and convenient. We will definitely be staying here again if we make another trip to Jacksonville.

Honestly, there wasn’t anything I didn’t like about the property.

We chose this hotel because of its excellent ratings and we were not disappointed. It is very clean and obviously well maintained. The room was neat and the bed comfortable. The bathroom was immaculate. Breakfast was very good and the coffee was by far the best we have experienced in this price range. The location is near I295 and many restaurants and stores.

More water pressure for the shower.

The hotel was located right off of 95/295. it was very close to tons of shopping and dining. The breakfast was great and had more than enough choices. Even though we were right by the elevators and forgot our sound machine, it was super quiet. rooms were nicely appointed and SPOTLESS! The beds and sheets were dreamy- bed firm but not too firm and sheets were soft and clean. Staff very friendly and efficient. We’ve saved this location as a favorite and will 100% be back.

Absolutely nothing!

All staff members that we interacted with were incredibly friendly. The breakfast and coffee were fabulous! The photos of the property are true to scale.

This location was not close to the beach. The only remotely negative thing that I observed about the room in which we stayed is the ventilation in the bathroom. It seems that there is no ventilation in the bathroom. So, if you wanted to put on makeup or fix your hair after you get out of the shower - you might need to wait. Other than that - it was AMAZING!!!!!! We will be back!

Roadtrip stay on our drive from South Florida back to Atlanta. The hotel was easy to find. The hotel was clean and well maintained. The bed was super comfortable. I also like how there is a barndoor in the room that separates the room from the atrium/ bathroom - this cutsdown on any hallway noise. Nice feature. The hotel is super close to Town Center and right across from the Top Golf. Would definitely stay here again if in town

nothing to note

I like the fact that the location was very accessible to all the shopping locations and fun activities that my kids enjoyed. I would definitely stay again.

The only thing I didn't like was a lot if times when I had to go to the front desk for whatever reason I always had to wait a few minutes before someone realize I was standing there waiting. The breakfast was good but I think they should have a little more variety of food.

I needed accommodations at the last minute, and had first stopped at another IHG location; they had no rooms available snd the desk personnel was frankly, rude. So I booked with this location online and upon arrival, was greeted graciously and professionally. Consistency and comfort are the reasons why I seek out Holiday Inn Express above others when traveling for business or pleasure. I was hot, tired, and irritated after my first stop; I was so pleased to arrive and receive the consistent customer service & comfort that I expect from Holiday Inn Express & Suites.

A small “locals’ discount” on price would be good way to reward customer loyalty. I was having work done on my home due to a pipe burst, and yet still sort out Holiday Inn express and suites for my one night stay, in my own town.

The facility was clean and new or updated. Plenty of parking was available. The room setup was nice. Nice and quiet too.

The rooms were not cleaned during the stay “due to COVID”. Makes absolutely no sense to not clean the the rooms or take away used towels. We were just told to come to the front desk for fresh towels. The cost of the stay should’ve reflected limited services. Also, the free breakfast ends at 9 am. Much too soon for people on vacation (and on the weekend) who prefer to sleep in.

Excellent facilities and great location. Good breakfast.

The breakfast was great. Location is perfect for plenty of activities, it's our third or fourth time staying here.

Hallways were warm when we arrived as well as the room. Turning down the thermostat solved the room being warm. Toilet wouldn't flush first time being used, I fixed a stuck flapper valve. Really didn't take away from the visit.