Extended Stay America Suites - Orlando - Convention Center - Universal Blvd

The location was everything.. it allowed my wife and I to have evening fun without driving or spending money on rides. We walked.

The wifi signal was horrendous. In today's customer service market, good wifi should be standard in every hotel,motel,villa,etc. It shouldn't be free crappy wifi and pay extra for good signal. If you have free wifi as selling point, make it good so people can actually use it.

Quiet and peaceful and love the location. I received excellent phone customer service, at the time of my booking I requested if available 1st floor due to my sister restrictions because of her knee surgery, so I called ahead and explained my situation and if possible to please give us a room on the first floor. Front desk employee Phyilica provided excellent phone service, we had reservations for two (2) rooms and she accomodated us by putting both rooms on the first floor right next to each other. We was so thankful/grateful because we all know and realize that there's no guarantee for receiving a 1st floor request but she was remarkable. Once we arrived she was awesome with our check-in, very friendly, kind and very professional 😍🤭🤩. When checking out two days later, again we recieved awesome service from front desk employee Gloria, she was so polite and so friendly and we had a blast talking about our stay and football😍🤭😍. During our visit, there was other employees that was also very kind and friendly, on one occassion, I needed assistance with my room key not working and front desk employees Michael, Deborah, and Trenisha was so very helpful. Thank God for Michael, my son got locked out his room why using the connecting door and while assisting us with the door issue, he was so friendly and patient due to the security latch on the main door🤪😜🤭. There also was a nice young lady from the cleaning staff that was very helpful. My entire visit was rewarding and as always I'm always pleased with my stay at this hotel.

I was a guest last month and my room was updated with nice furniture, such as the sofa the beds and the stove, this visit I had a older room, the sofa had drop/sink down in the seating and the stove had issues. The breakfast selection can also be upgraded.

HANDS DOWN great guest services from the ENTIRE staff. This hotel was most certainly better than I expected from having knowledge of the Extended Stays in my city (Minneapolis) . The staff was superb Ms. Launa and Ms. Gloria were excellent absolute 10 stars for guest service. When I say they made my transition from another major hotel chain to the Extended Stay a breeze; I mean just that. I had previously made reservations at another hotel and was extremely displeased with the cleanliness of the rooms and guest service my family and I received. I called the extended stay to confirm my reservations I booked urgently and I explained to Ms. Alona my current situation and she was very empathetic to my situation and made sure I was comfortable with my room and let me know exactly what to expect during my stay there. I was at ease and very satisfied with my stay for the remainder of my vacation and so was my family. Guest services and cleanliness was everything for me. Whenever I am in Orlando FL again I would definitely stay here again.

The breakfast selection.

I loved the area. Great views of high attractions & the moon. Met some great strangers. I may have found my tribe lol. Nice rooms. Friendly reception. Close to everything you could possibly need. Pharmacy food arcades and big attractions. Wall, uber or drive. Walmart is across the highway so this location is nestled around major tourist attractions but still secluded. Thank you Extended Stay

I wish they'd mention the closed facilities prior to booking but it worked out. They need a bigger location truthfully

poor breakfast , imagine something better😕

I understand that breakfast is optional but we had already stayed at this same hotel chain and the breakfast was more complete, I thought it would be the same, but for the rest my family and I are quite satisfied😊

Was able to book at midnight on a Saturday during spring break when our other arrangements fell through. Staff was friendly and accommodating even at 1am when we arrived. The room was clean and quiet, beds were comfy, and had a full sized fridge and small cooktop. We only stayed the night, but will definitely return for our next Universal staycation!

Nothing the stay was great!

The attention, super friendly everyone in the Staff, good location,

when we opened the room it smelled like humidity but after turning on the A/c everything was much better, and breakfast is granola cookies, snuffing and coffee

The location is great

The property ok for what I was looking for, for my daughter and I. The staff was friendly and always there when I needed something. Sebastian, got us to our room quickly because we got in late and he made sure we had the things we needed for our stay.

Everything. Nothing negative whatsoever

I can't say anything more positive about this location and the staff that work here. Each and every staff member I have encountered with here at this property, had excellent customer service. They have no problem with making accomodations. Never have I felt the need to re-consider my stay here. The rooms are outstanding and quite spacious. Excellent rates. Amazing location. Great job guys! When I do come back, I shall return to this location.

The breakfast was the only only thing that did not meet expectations. The rest was amazing.

The breakfast was the only only thing that did not meet expectations. The rest was amazing.