Embassy Suites by Hilton Orlando International Drive ICON Park

Location excellent,

Bathroom floor was not clean, tv in the room not working.

the location, the happy hour. the staff was friendly.

the bug in the room, the bathroom tub wasn’t that clean and the ceiling in the bathroom was peeling.

The concierge staff is unprofessional -the 2 Hispanic or Brazilian ladies - think 1 was a manager and the other seemed to not know much so had to call on the manager- eating while assisting and not very thorough giving out vague information and pressuring and rushing us to get the unlimited I-Link pass since it was our first time and we just need to get to universal . We buy it and wait at the stop which we found on our own and waited there for 20 mins until walking Back to the hotel concierge to let them know and request a refund and the manager says “I didn’t see you standing out there “ almost accusing us of lying. Wonderful hotel and staff otherwise! Just find more helpful and friendly people to work the concierge desk.

I love how big the corner suites are for my family and I. I love the location.

Sometimes the staff can be rude especially at the front desk. The pool isn’t appealing and they don’t have a jacuzzi. Although, I enjoy the breakfast, the options are redundant. I wish they would change it up sometimes. Chicken patties and a biscuit, sausage gravy with a biscuit, hash browns, they only bring out more choices when there is a overflow of guest. A nice breakfast but needs more variety. Also, l think they really need to remodel the look of this hotel. It’s a little outdated to say the least.

The greeting upon check-in was friendly and fast! They were extremely busy when we checked in about 11:30pm, but they didn't hesitate to get us up to our room ASAP. We needed extra towels, and they didn't have any at the time, but by the time we finished unloading, they gave us fresh towels. I love that they have to buzz their guests into the building and that all rooms are inside. Also, I love the breakfast buffet and the length of time that breakfast lasts. The severs and chefs were friendly as well. The housekeepers were professional and friendly when ever I encountered them. Anything extra that we needed, it was provided without hesitation. I loved the room set-up and my small children enjoyed their first ever hotel stay. I will definitely stay again.

We had a double bed room, I would prefer at least Queen beds, but these were full size beds. We have 2 toddlers and a teen, but luckily their was also a pull-out bed, so our 1-year old had a bed to himself and the other children were excited to sleep on the pull-out bed as they had never seen one before.

Happy hour was a great extra touch! Loved it. So nice to have the free drinks and snacks during happy hour. Beds are so comfortable! Omelettes were very good. Hotel is very, very clean. Pool is in close proximity to bar and eating space. While kids are playing in pool parents can grab a drink.

A little cooler of temperature in hotel especially near pool area. Wanted a warmer inside temperature for the pool location. Pool area has openings to main hotel and lobby area. Would have liked it closed so the area would be warmer. Whenever I came out the pool it felt cold. The pool water itself was very warm and enjoyable but the temperature of the inside air and pool area was cold.

Our family needed a safe place to evacuate to for hurricane Ian. Every staff member at the Embassy Suites ICON in Orlando went above and beyond to help. They communicated closely with guests during the hurricane, provided the hot breakfast guaranteed each morning and took appropriate safety measures as the hurricane approached Orlando. As a pet friendly facility, they took every measure to help us. They set up a temporary relief center so we did not have to go out in the windy and rainy elements. The front desk staff was particularly attentive! Overall, we had a respite from the storm in a calm and comfortable environment!

There was nothing that we disliked.

location was awesome! everything was clean, and staff was friendly and accommodating

our ac wasn’t working properly. they did offer to move our room, which was appreciated, but it was late and inconvenient. they did provide a fan for our comfort. also appreciated. we were also on the side of the highway. the first night we heard loud highway traffic all night long, but with a small sound video for sleep that played all night the second night, we slept amazingly well and heard nothing!

The free cocktails were great, the staff was very accommodating, breakfast was great all around (especially the omelettes), and the location was perfect walking distance from just about any restaurant on international drive.

- They originally offered free shuttle transportation to the theme parks but once I went to the shuttle’s website not only did I have to pay, but the shuttle had to pick us up from ANOTHER embassy suites hotel thats a 28min walk/ 11 min drive down international drive (where you’ll have to pay parking again) I found this really inconvenient. - A hot tub/ Jacuzzi was advertised but upon arrival we were told there hasn’t been one there for years (This was an amenity that I specifically wanted to take advantage of during our stay so it was a bit disappointing).

Hard to find a hotel with a better breakfast. IT was in a really cool spot within walking distance to several restaurants. Universal studios is less than a 10 minute drive. I believe they even have shuttle to park. You get tickets for 2 free drinks per night at the bar. Bed was comfortable. Staff was friendly. I would stay here again.

The pool needed to be cleaned, the lobby bathroom needed cleaning. Could of just caught them both at bad times or maybe they are short staffed like everywhere right now also the elevators can get backed up. We caught a basketball team and I think a band checking in. Had to go to 2nd floor to try and catch the elevator but otherwise it's pretty quick