Universal's Hard Rock Hotel®

Proximity to Universal

Nothing !

Music by the pool, cocktails 🍹with super service and the general feel of the place; it is a Top Top venue 🥳 celebrated by oldest lads 21st & the extra’s we paid for was well well worth the 💵 💸 👍

Nothing really tbf although as we stayed 3 nights my 2 sons hoped for a bit of a discount for the Halloween nights, especially as in theory it very much effects the day at Universal in particular ie park closes 5pm (instead of 7pm), feel like the park treats people like 2nd/3rd class citizens after 330pm onwards (as they get ready for 🎃 nights). I appreciate this is more of a universal thing/issue however ultimately we got our express pass from HR so i feel a much Bigger Discount is appropriate.

The bed was the best bed I had slept in my whole stay in Orlando and we only stayed for one night in the Hard Rock Hotel. The cover was super soft, warm and comfortable, the pillow was just right and the temperature in the room allowed for shorts and shirts only. The room was perfectly clean and there was free coffee for in the morning. The pool was absolutely gorgeous at night and if you wanted to eat by the pool, you had the option of doing so, going for a swim while they prepped your meal and the server would call you once it was ready. Obviously the location was perfect for going to Universal. If you want to go to Universal, you just have to stay overnight in the Hard Rock Hotel! I wish we would have stayed an extra night, because I did not get to enjoy the amazing ambiance and collection of the Hard Rock Hotel to the extent I would have liked.

A bottle of water being 7 dollars is too expensive in my opinion, but it was in the room and my roommates weren't aware that we had mineral water on hand.

Overall experience very positive, staff very friendly, location, pool. Room was as expected, in a Deluxe I would offer refrigerator with snacks drinks. Bathroom little outdated but decent.

Food Quality pretty poor from Cafeteria to Pool Restaurant. Choice is fine but quality very disappointing. The Palm Restaurant is very expensive as we know, but for kids they could offer little cheaper options. Was very surprised that in a $20 "Salad" called "with Shrimp" you get asked how many shrimps you want as all extra. Seems little bad for a Restaurant with such reputation. Plus a $64 Steak doesn't even come with one spring bean nor pea, not even as a plate decorating item and a side dish is $16.

Fantastic hotel, the pool was great, the DJ was funny and talented, and the concierge was incredibly helpful. That's the most I've ever used that service at a hotel. Our favorite thing overall is you could send merchandise to your room from the park!!!! Amazing!

The only thing I could say negative is the expense. It was incredibly expensive. 22 dollars for a cocktail is insane. It should not be 150 dollars for a family of 4 to eat. Even at a resort.

Unique experience with all the amazing music memorabilia on offer. Great pool with fun activities and DJ for the kids. Movies at night. 5 minutes walk to universal studios or take the boat.

rooms looking a little dated, could do with a refresh. Housekeeping was a bit hit and miss. Food and drinks on site at the higher level. Hotel part of Lowes so the hard rock unity rewards are not applicable.

Nice location, great view, friendly people always willing to help. So nice to hear live music in the lobby each night. We actually sat and listened for a long time one night, which was a treat for us. The guitar in the room was really nice, as my husband plays. He tried 2 or 3 different ones.

A little noisy from people in the hall. Also, our first night we went (late) to the pool cabana food, and it was awful. No one paid attention to us, and after (twice) hunting down a server, it still took 1.5 hours for a simple order. No alcohol. We were tired from traveling cross-country, and had hoped for a nice first night experience. My teenage son went back to the room with us and said he just wanted to go home. We were so disappointed. I told a manager a few days later, and she was very kind and understanding, and comped that meal for us. So nice.

We loved the excellent service and location. We requested to be away from the elevators and to have a tub, and the hotel went out of their way to upgrade our room and place us on the top floor at the end of the hallway.

The beds were not comfortable, and the air was kind of stuffy. Additionally, our room always felt hot.

Great location and generally a nice set up. nice pool area and bar. Rooms were nice but we had 2 rooms for the 4 of us. might have been a squeeze with 2 teenagers had we all been in the same room. express passes were brilliant.

check in was ‘from 4pm’ and our room wasn’t ready at 4pm which is frustrating. they did however agree to a midday checkout to compensate when I complained. a couple of things in the room needed attention. Outer door on fridge was broken and the electric socket in bathroom didn’t work. there’s a small food market downstairs but it’s stupidly expensive.

We booked into the hotel primarily for the Universal Express Passes provided for each day of the stay including check-in and check-out. The check-in process was simple and reception staff were very friendly and efficient, explaining everything we needed to know. The hotel is the last word in cool, ideally located and the security checks before boarding the complimentary boat transport to the theme parks takes the stress out of the normal security concourse when a day visitor. Was it a $600 a night room? Probably not but with the passes thrown in the value was exceptional, equivalent to a free night in a top class hotel. Will definitely book gain

The $6 bag of crisps/chips was an eye-opener, but other than that everything was great