Hyatt House East Moline/Quad Cities

there was no microwave available but in reservation it shows refrigerator and microwave available but not I have 5 months baby with me . i want to reception I told them there was no microwave she your reservation was third party it’s shows wrong pictures you need to cancel reservation start with new with hyatt house per night will charge $290/- I said no sorry I got so much problem because I need to warm milk for my 5 months baby.

no microwave available in the room

I thought the rooms and the hotel staff were very much satisfactory. I would say that the River Room is probably the best part of this hotel. It was where I got to spend quality time with family over some quality wings, drinks and a great view of the river. If you're looking for coffee nearby, Milltown Coffee is the place to go.

There wasn't much to complain about with this hotel. It's a solid typical experience for a hotel of this size and age.

I thought the rooms and the hotel staff were very much satisfactory. I would say that the River Room is probably the best part of this hotel. It was where I got to spend quality time with family over some quality wings, drinks and a great view of the river. If you're looking for coffee nearby, Milltown Coffee is the place to go.

There wasn't much to complain about with this hotel. It's a solid typical experience for a hotel of this size and age.

It was right by the river would of lingo of had a river view but didn’t request it. Very clean and nice! Breakfast was amazing at hot. Great food since Covid is over!

I paid in cash and it took awhile for them to figure out my receipt and it was on my child’s card the next day and for the next week! She had to call bank to stop payment. The counter person didn’t know the computer system well enough!

Breakfast was good and service was good for table cleaning,location was great

TV kept disconnecting from Direct TV so had to unplug and reset every day. No one told me at checkin that there was no room(maid) service unless I asked. I had to grab fresh towels on my own every few days.

the hotel was new, cheerful, breakfast was phenomenal and the mattresses were beyond our expectations!

Garbage was in the hallway, but staff picked it up right away. The television didn’t work, but we worked around it and lastly, there was a couple with a dog staying next to us who kept barking. I went downstairs to talk to them about moving rooms, but no one was at the front desk.

The breakfast was a good selection and tasty. There was a juice machine and coffee. The pastries were fresh and the eggs and sides were always hot. Great breakfast selections.

It was a new building, decor was nice and the staff was friendly. Price was good also.

The fact that the maids don't clean your rooms unless you request it but they never told us that we had to request cleaning. I have always stayed in hotels and the maid cleans your room unless you tell them not to. Now this is my first stay since covid but I would have appreciated the staff telling me this when I checked in so that I didn't have to ask them the next day when my room wasn't cleaned!

the staff were very helpful. even though there was some miscommunication here and there, overall they we able to meet all of our needs.

the bedding was a little rough. hotels usually have reputations for soft bedding, but the pillow cases especially felt like carpet. also, my tv did not work.

Size of the room and breakfast.

Eggs at breakfast. Good thing there were other options. I didn't like that the restaurant was constantly closes. We booked this property knowing it was further away because there was a restaurant and then it was closed the whole time.