Courtyard by Marriott Silver Spring North/White Oak

Room size, location

One encounter put a damper on the stay! Customer service at the bar area where the on staff attendent (DeJuan) on Thursday 18th May, was Very much out of character with good customer service that would make you not want to return! We are seasoned world travelers and unstand hotel policy, however the way it presented and Administer was VERY degrading! I am 75yrs of age and to be made to go back to my room to get I D so I could be carded, is a bit strange! On top of that after returning with I D, to wait another 45 mins while others were being served, with no acknowledgment was just not acceptable!

I travel a lot and I always give thorough reviews of the places I stay. This hotel was outstanding. Clean and tastefully decorated. The rooms were thoughtfully well appointed. The beds and bedding were extremely comfortable. One of my pet peeves is low water pressure in showers.....not here! It was the best hotel shower I have had in probably 5 years. There were plenty of electrical outlets and charging stations. I would highly recommend this property. I felt totally safe at all times.

They have a small snack bar style bistro where you can buy food....no traditional restaurant. Unfortunately, the salad I ordered was unbelievably over priced and not very good to boot. A container of Arugula, Quinoa, Chicken chunks, and some dressing plus a drink set me back $24.00. Skip the food bar. A Starbucks is right down the road as well as other eateries.

Location

The toilet got clogged and they dropped a plunger with us to unclog it ourselves. Eventually we couldn't (we aren't plumbers). We then asked a housekeeper we ran into on our way to get help downstairs, as the front desk line was busy. The good news is that the housekeeping staff unclogged it. He then exited leaving us to cleanup😞

The staff was extremely helpful and customer service oriented. I had a noisy couple next to me and I asked for a change in the room and they did not hesitate to move me to a quieter area which was most appreciated.

The rooms facing the main road can get noisy during peak times during the day with vehicular traffic and at night as there are no noise dampening/blocking sliding doors leading to the balcony and you can hear traffic and loud conversations of individuals next to you.

Very friendly staff. The room was clean, comfortable bed, great water pressure in the shower.

I wish there were a few more channels to choose from such as Bravo and Hallmark but that's just my preference. Also, no microwave or hair dryer but other than that, it is a great value.

Room was comfortable, I enjoyed looking out onto the courtyard. Like having balcony. Liked the coffee shop with the ability to get breakfast items.

I changed rooms to not be on the first floor - was concerned about security of room with a sliding glass door from the courtyard.

Everything is accessible within 5 to 10 minutes drive

There is no microwave in the room that I’m in. For that rate there should be a microwave. I can hear the cars outside. The insulation was not good for room 305. I will choose again the room behind Lexus dealership

Front desk staff

Overcharged me a lot. Put a huge hold on my debit card which prevented me from staying somewhere else the following week. Need an investigation of charges.

The EV Chargers on site were what convinced us to stay at the Marriott Courtyard Silver Spring North/White Oak. We visit the area 3 or 4 times a year and have switched to Marriott now because of the charger availability.

Hot water in the shower was not as hot as in other hotels.

Staff was lovely. Overall clean and modern

Loved the walking shower but would have liked a bench to sit on in shower. Also the toilet for me I have a bad knee and like something to balance myself on like the corner of vanity or even a bar, the toilet was difficult for me get up and down from. Elevators could be more clearly marked and room number direction when getting off elevator. TV was placed odd in room. Didn'tike the auto light- too bright when I got up in the middle of the night