Sonesta White Plains Downtown

I compliment your staff on the cleanliness of the room(530) The bed was fine, however, my husband said the pillows would not compress, as if you stepped on a balloon. The room was very nice, well lit, however you could not see the time on the clock radio well. There was a constant drown from outside equipment all ight & it was difficult to sleep our first ight. We were probably nervous thinking of our task the next day too. We slept well the second night. Fire alarm & C02 detector, even though I always bring my own Parking was easy. All in all, we would definitely stay there again. As we were leaving, I noticed you had a Dale Chihuly light sculpture. You really should have a plaque to highlight the world renowned glass artist and his work. (red glass ceiling sculpture near the snacks) A larger sculpture like this is showcased in front of the Musée Des Beaux-Arts in Montréal, Québec! (Sonesta White Plains, new york)

There was nothing drastically wrong during our stay, that we would say we didn't like. We travel a lot and always make do with each place we've stay in within reason, and have been fortunate to stay in places where we didn't find much wrong.

The location was great. Right near the mall and restaurants. The room was spacious and beds comfortable. We stayed on a non-pet-friendly floor. Room was clean and relatively quiet.

The bathroom needed some updating: faucet in tub leaked all night.

Comfortable room, very comfortable bed, good shower and plenty of lay down area in the bathroom. Cleaning throughout hotel was to a high standard, and reception staff were very helpful and friendly. Location was also good - close to mall and easy walk to numerous restaurants.

We were staying for 10 days - drawer and hanging space was limited, but hotel provided additional hangars to assist. Sound proofing to corridors could be improved - it's a popular wedding venue, and guests returning late at night were pretty merry but noisy. Same seemed to apply to air crew departing in early morning.

The lady who worked on our check in was outstanding! So friendly and customer oriented! Made us feel special. Her name was something like Dalaya, but I don’t recall exactly.

Only 2 things - first, the walls are like paper… carry the sound from your neighbors. My neighbors were not very quiet. Then, on our last day, we were counting on taking the shuttle to the Westchester Airport and when we asked if we could get in and put our bags in the shuttle trunk, we were told that the driver did not show up. No clear attempt was made to help us out. We ended up taking a cab and arrived on time, but it was quite stressful (and expensive).

The location. The front desk staff, mainly the young Asian gentleman (evening shift) and Jose' (morning shift) were the best. They both have exceeded the level of professionalism and customer service that we government frequent travelers are used to. Please keep and promote them.

The young ladies at the desk when we checked in. No one acknowledged us. However when a flight crew came in directly behind one of the young ladies engaged them right away. That put a sour taste in our mouths. We love Sonesta. Please make some of your staff remediate customer service training. Some people forget that the front desk is the face of the organization.

First the shuttle driver hung around until we left baggage claim. We really appreciated that. We didn't get his name but he was West Indian and he picked us up from. Westchester Airport around 1:30pm, Thursday 16 March. Second, the Front desk clerk Melissa. She's on point knowledgeable and professional. Please keep her. The location is prime. Great dining options, malls, and Metro North were in all within a decent range.

Having to leave so soon. The Sonesta is our go-to place whenever in New York.

The check-in process was smooth and the staff was lovely. The bed was extremely comfortable and the room was nice even if the wallpaper could use an update (not a big deal to me). We had a corner room on the third floor and it was nice and quiet. I just hope my dog didn't annoy anyone, as she was a bit anxious and could be loud at times. The restaurant's food was amazing! But my favorite thing of all is the indoor heated pool. I had it all to myself and really enjoyed it.

Everything was great

Sonesta White Plains is very well located, comfortable, and clean hotel. Restaurant staff is outstanding - we was returning form a day trip for studies in Cambridge, and we asked for dinner after 10 pm. Sonesta agreed, welcomed about 10 people and treated us more than warmly (bringing us excellent food), although the server was after his work time, he was totally amazing - very lovely. In a walking distance, there is a bunch of restaurants and services, and a mall as well. It's close to the train station and there is a airport nearby as well.

The rooms at the Sonesta were spacious and very clean. Especially welcoming was the A/C that was very powerful and kept the room cool during mid-90 degree daily temps. The bathroom was great with shampoo, conditioner, and body wash in the shower. Plentiful towels. Bed pillows were comfortable. There was also a mini refrigerator and coffee maker.

I have to say the staff kept calm and tried to comfort the line as best as possible. I would like to recognize two staff in particular Amy and Rashawn for being the frontline staff and taking ALL the heat from the crowd. I felt so bad for them because you can see they just wanted to make it right and were trying their best help us feel at peace. To Sonseta: YOU ARE VERY LUCKY TO HAVE THEM AS STAFF! Their ability to control the guests with such dignity and help us find calm in a uncertain time is truly amazing. I advise the hotel to recognize them. In these days of a labor shortage, its hard to find good staff. Those two are truly valuable. Amy and Rashawn - thank you for helping my family and keep up the great work. Everyone on the line recognized it!

Upon arrival on Friday, October 8th downtown White Plains, we unfortunately found out the hotel had overbooked the facility. This was devastating to my family after driving five hours through night traffic and exhausted ready to go to bed. It was even more shocking since I booked two weeks in advance. This is concerning the hotel would ever be in this situation.