Home2 Suites by Hilton Erie

I have always enjoyed the staff (i see the same ones every time i visit. Whether they remember me or not it is nice to know their personalities…especially when it’s late and it helps their night move along better). Breakfast is always on point and always plenty for everyone. Been here during peak travel season and dead of winter so lots of people and very low amount of people. No one is left hungry. Everybody is courteous and very polite.

Normally have very little to no issues. This time i believe both beds (double queen room) had broken springs due to the sloping and being able to feel near the foot of the bed. Was not an issue however and did not affect the overall purpose of mattress.

I have stayed here before. Breakfast was exceptional, as always. The front desk was very friendly and helped us check-in in a timely fashion. In the initial room we booked, the lightbulb in the bathroom was out. Since they did not have maintenance on site for the weekend, they offered to switch us to another room. We took the other room, and it met all our expectations. They did a great job with customer service and satisfaction. We used the exercise facilities and had a great time. I have said it before and I will say it again, this hotel is what all American hotels should be like.

They did a great job. There are no complaints here.

I have traveled a lot around the world. Usually, American hotels are subpar when compared to hotels offered overseas. Imagine my surprise when I stayed at this hotel! It exceeded my expectations. This hotel is an example of what all hotels in America should be like. Clean, comfortable, spacious, luxurious, and feel like a home away from home. My wife and pets loved it. Everything was very clean. Breakfast was exceptional and very tasty. Extra charges for pet stay were consistent with what I have come to expect in my previous traveling experiences ($75). The beds were very comfortable. Rooms were spacious. Wifi connection and speed was optimal.

Walls are a little thin. I could hear conversations on other floors. Be sure to not make too much noise in your own room, unless you do not mind the neighbors knowing what you are saying and doing. The staff was okay. There was no one at the front desk for the first 5 minutes I arrived for check in. I almost had to go hunt them down. It is my opinion that the front desk should always be attended to. Other than that, the staff was friendly and kind.

Loved the room setup. Places for your luggage, your clothes. Shower was excellent. Wonderful having fridge, utensils dishes and cups. Also enjoyed having a sofa very surprised about pull out table. Almost like being home. Breakfast was outstanding!

Sofa needs a little work. Soap and shampoo dispensers in the shower were very flimsy. Fell apart when I tried to use them.

The room was great, perfect size for two adults and 4 kids

The pool was not functional, one elevator was broken. Air conditioner registered at 75 degrees but the room was freezing and we were unable to adjust the temperature. To make it comfortable we had to put a folded blanket over the vents. Breakfast was advertised, no beverage for kids, only coffee and tea, first day, just muffins, nothing else. Had to request toilet paper, was given one roll at a time…there were six of us in the room.

The breakfast was very good , they have different things every day . The bed was comfortable

There were enough tables to be seat siding breakfast

Very good location .... Nice n clean... having the indoor pool the kids loved that..

Just need to update the furniture in the room.. the couch covers had rips in it.

very clean; friendly & helpful staff; great weight room; spacious room; and great location.

No complaints and nothing disliked during this stay.

everything was well maintained, very clean. we didn’t bring our dogs but loved seeing how welcoming they were to other dogs

the hallways were very warm

We asked to get our room changed and they did that without making it too much of a process. We had a great stay, staff is awesome, due to Covid, they didn't have a traditional breakfast. Good and low-key area to stay in.

The bathroom lights weren't working and we asked housekeeping to change the sheets and towels couple of times but that wasn't done.