Courtyard By Marriott El Paso Downtown/Convention Center

So many things were wonderful! The bed, the colors of the room (they weren’t ugly and bright like most rooms). There were many different lighting options, warm light is important to me! a sweet view of the city surrounding us. The pool area was gorgeous! Staff was friendly at front desk. And wow, the bed was incredibly comfortable. Check out at twelve is unheard of. Nice ;)

So, this may be nothing but. We were in the pool area and a staff member was having her break there, she didn’t smile, say good evening, or any of the things to make us feel invited. I kind of felt like a nuisance, as though I were interrupting her lunch hour? A little odd. And in our room there was no bathtub(our son has autism and usually requires a tub) but we faired alright. The fridge was ultra tiny as well hahaha we carry a lot of food/drinks on us.

Location and room comfort

Disappointing breakfast staff member/cashier. 9:00am on 24/11/2022. Not sure if (she) the staff member was having a bad day especially as it was Thanks giving, however initial engagement, she presented with a general attitude of disinterest and this extended to the client/ customers where it was felt that we were an inconvenience. This was very surprising as we have generally received a high-quality level of service from Marriott throughout our travels across Canada, the US, and Australia. Hope she is feeling better soon.

It was very clean and and close to to everything we needed , we grabbed food downstairs at the restaurant and the food was delicious.

the front of house staff were not dressed properly very casual to the point that you wouldn’t know that they worked there if they would have had a name tag at least you would have known they belonged there. But it they way they were all dressed it would make it very easy for anyone to walk off the street and pretend to work there and get your info.

Great service! There was a young man with glasses that would answer the phone in the lobby and immediately bring up whatever you asked for, towels or whatever. He was fantastic.

The pool was so cold there was no way to get in it even though it was so hot during the day. A heated pool would be nice or a spa. Also, a few girls were not as attentive as the young man. Needed toilet paper and they said to come to the lobby. Had to send someone down to get the toilet paper to bring it up to me.

Very nice looking place and felt very clean. I've always been disappointed with the lighting in hotel rooms, but place had LOTS of lighting

Booking.com gave the option to pay with PayPal, but the hotel still required a credit card for incidentals and parking. Could it not have been added to the PayPal charge?

It was clean and spacious. the Lobby/bistro area was a great place for coffee and doing a little work. option for multiple tv areas.

I requested cleaning every other day during my 5 day trip. I did not get any cleaning. I had to ask for towels by day 4.

Loved the room and pool area. Went to ballgame 2 nights.

Staff not very friendly. Limited hours on the "restaurant " downtown map would be helpful. No one could tell us about the trolley and how to catch

Nice, modern, hotel! The room, snacks, and drinks were great! The pool deck was spectacular!!

$15 for parking is ridiculous! I parked at the Convention Center earlier that day, for $10. I already paid over $150 to stay there, and then you need $15 more?? :^\

The proximity to downtown was convenient and we could go back and forth from the hotel to downtown in just 5 min. The room was clean and comfortable and we had a nice view of the city.

Nothing to report wrong

The location was perfect! Such beautiful view from the top deck swimming pool area. We even got to watch a live soccer game from there. The room was very clean and nice! The food was good too! Also loved how the parking was very private and secured!

Nothing bad to say!