Hotel Lucerna Ciudad Juarez

I love the location; we were very centralized and close to the mercado. I enjoyed the pool being opened. However, the weather didn't allow us to get in. (Not, your fault) How attentive the staff members were when helping us with our luggage.

There was a lot of security with guns hanging out in the lobby which intimidated my children. Since is was there first time in Juarez. However, the staff members ensured us everything was fine.

The employees were very nice. Everyone acted like they enjoyed their job and was there to serve the customers. The upkeep of the property outside was nice. We drove our vehicle across the border from the USA and never felt concerned about our vehicle or ourselves. The safe in the room was definitely a plus. We enjoyed our outdoor balcony.

I felt like the room could have been much cleaner. Every corner of our room was dirty. Little pieces of paper, tags, peanuts, hair, etc. We actually went to the local grocery store and purchased a heavy duty bathroom bleach cleaner to use in the shower, toilet, and bathroom sink before we used the facilities. The elevators were very dirty as well, including the carpet and walls inside the elevator.

The staff was friendly and accommodating without hesitation. They supported my need to workout and hold meetings on site, and were very discreet through all my activities.

That people in the room next to me and across from me smoked. This had nothing to do with the hotel, but I should have mentioned to reception the first time it happened so they could take action. There was no coffee maker in the room which would have been a nice addition.

The pool.... breakfast!.. The room was really nice

Over charged me for the alcoholic drinks , 15$ a drink!at the pool not allowed to have own food or drinks... I think that's sillly.... let people enjoy there stay without ripping them off!

I really enjoyed access to the 6th floor executive salon which included breakfast, coffee/pastries in the afternooon, and the excellent service of Omar. He was so personable, professional, and service-oriented. Thank you Omar! Also, really loved the pool and fountain.

Lack of hotel provided transporation support and perhaps an internal shop to purchase sundries or other snacks, etc. A little more space availability around the pool would be helpful.

I liked everything, staff is friendly starting with front desk and helpful with all my questions, definitely very good choice for booking this place, I will be back soon! Thank you very much guys, GOOD JOB!!! 💯👍🏼

Very friendly staff who provided very attentive service without exception. Excellent amenities and pool that exceeded my expectations. WiFi was consistently reliable with 150mbps down / 50mbps up.

I liked the room and the service, the pool is lovely.

I think it was expensive, it didn’t include breakfast for that price and didn’t have a coffee machine in the room.

Location. Service.

My key kept disactivating and had to go to reception 3 times. Stayed there 8 nights for a surgery I had, during recovery I had night sweats and I hated I couldn’t adjust the temperature in my room. Because they had it set.

Location

Dirty shower and bathroom floor, i found hair on walls and floor to bad! for the price I pay