Holiday Inn Express Richmond-Brandermill-Hull Street, an IHG Hotel

The breakfast was great! Thank you for having scrambled eggs and a meat product. Coffee was very good.

The tub was so old that there was a trough in the middle which allowed for standing water. The standing water created a black stain. It made the tub look dirty. Needs to be replaced. Mattress was not firm at all and could stand to be replaced.

Breakfast was great. Staff was super friendly and helpful. Beds were comfortable. Room air conditioning was quiet and easy to control. Style was appealing.

The bathroom tub had a a couple of rust spots. The bathroom fixtures were a little hard to manipulate. We had to visit the front desk because our first room smelled, but the staff remedied the situation smoothly and quickly. lastly, the directions to get to the hotel wasn't clear.

Room was neat and tidy and full of amenities. Many fridge and microwave were very useful. There was also a coffee maker and a hair dryer provided as well as shampoo and body wash which is handy if you happen to forget your own. Staff was very friendly and greeted us every time we walk past the front desk to leave and enter the building.

Ice machine didn't have any ice when I tried to use it and the one public toilet on the bottom floor didn't hardly flush, But the ones in the rooms work just fine. Biggest complaint is how hard it is to actually find how to get to the hotel.

The breakfast is why I'm filling out your survey. It was one of the better hotel continentals I've had in a while. Food was fresh, good variety and tasty.

Not much....thought the prices were high for that location and weekend. Seemed like they were about 40$ higher than during the week and it wasn't exceptionally crowded.

From the time you walk in and is greeted by the host to the time you leave everyone is so welcoming, helpful and attentive to the guest!!! The bed was super comfortable!! The room is amazing!! we loved our stay here

NOTHING!!!

The breakfast was very simple. The room was adequate for the 2 nights. The staff was very nice and seemed to really care and be interested in their guests.

There was a water leak that was near our room so we had to be careful. Also it started to create a musty odor. They had to turn the water off for a day to fix the leak so there was a little inconvenience of not having ice in the ice machine. A little difficult to get into the hotel from the main road.

Breakfast was perfect! Plenty of options. Hot and cold. Everything was stocked fully and the staff kept all food items and coffee available until exactly 930am. Hotel and room were clean. Staff was extremely pleasant upon arrival and during our entire stay. Would definitely return!

The staff was friendly and hard working. Hotel was clean and orderly. The location was perfect for my needs complaints were a slow drain in the shower and it was so noisy from the traffic and other guests.

see above

The room size was great and the in room whirlpool was thoroughly cleaned. Quiet room couldn't hear other gueat virually at all.

Morning of checkout staff were not around and available to do checkout prior to 10:30. Furniture in room needs updating.

it was good wish it had some potatoes along with the eggs and other things. It would also help if you had things for vegetarians

Light in the bathroom was blown out