Four Points by Sheraton Richmond

Did not dine@location...my bed was broken front desk Karen quickly resolved issue. Had matinance check it. Then moved me to another room which was actually on a quieter floor ( to my liking)...loved the huge shower in my room # 729

.. for price paid, several structure damages noticed. Even furniture worked out. Chair in my room cloth on bottom hanging on floor. One side of drapes hanging ( missing clips)...Front Entrance very dirty( spider webs, cigarettes on ground, windows needed cleaning, dry leaves all around edge of door frame..just not very welcoming view @ first glance.

The staff was super compassionate. I traveled there from Delaware for my best friends funeral and when I was asked by staff what brought me to VA and I informed her of the reason she was so touched that she came around from the desk area to embrace me during this difficult time. There are people who really still care and she was one of them!! wish I remembered her name so that I could personally thank her, but she was working the afternoon of 10/11/22 so if you can track down who was working that day and give her some kudos or a free lunch that would be great!! she deserves it.

I didn’t like that housekeeping knocked on the door several times to ask if I was checking out yet. interrupted my sleep but was very apologetic about it.

I liked that they had a convenient snack pantry that you could buy drinks and snacks from. I also liked that you could charge it to your room which made for a quick exchange. I didn't really need to leave for anything, which was nice.

I thought the breakfast buffet was overpriced for offering a small selection of options. There was also a small dinner menu selection as well. Perhaps this is because the staff size was small? Also, I was surprised that room service was not offered, though it may have been due to not having a big staff. Since it was my first time staying there, I'm not sure if that's the norm, or if it was specifically due to it being a holiday weekend when I stayed.

Situated in a beautiful setting close to the hospital. The inside was nicely done and welcoming. The elevators had a glass full window that looks over the pond and walking path. Restaurant and bar are also in the hotel. Breakfast was very good. The real attraction for me was the the staff. Start to finish, super great service with big smile. That’s all the staff members.

The staff was very friendly.

When we asked for extra towels, they would only bring us 1 set each time. The room was not cleaned while we were there. (Guessing that is due to COVID protocols.) When we checked in, we were given a complimentary voucher for the breakfast which we appreciated, but they only gave us one. The breakfast wasn't great. Not worth the price. Should always be complimentary. We wanted to use the pool and asked the front desk if we needed to bring our own towels and we were told that there "should" be towels at the pool. So we didn't bring ours but there weren't any there when we got there. :-(

This was our first trip traveling with our little dog. The staff was very nice. The room was nicer than I had expected.

The room with the ice machine on the third floor reeked! It smelled like the trash can hadn't been cleaned ever and was full of dog poop. There were not enough towels in the bathroom. We asked for and were given extras. The room was dim. Overhead lights are needed.

The rooms were very comfortable the location is not far from different food options the staff were friendly

I didn't like that the shower water pressure wasn't too powerful and that house keeping comes every other day I was lucky to have checked in on the day house keeping came

The location was great, staff were very helpful. The room was clean and on the 6th floor the view was great. When I came to check in I was surprised when I heard live jazz playing in the restaurant and lobby. To the staff I wish to say thank you for your kindness that you show me I will always remember my stay fondly.

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I loved the cleanliness of the room when we arrived and how nice and friendly the staff was. We have to come to stay every 1st Saturday of the month so the price of the rooms are very important to us so to have a great price for our stay was awesome!!!!!

The only thing that I didn't have was someone to clean the beds and sheets everyday of my stay. I had to make the beds during my stay with my children. It would be nice to have housekeeping to clean our rooms during our stay and not just before we get there and after we leave.

Bed was very comfortable and enjoyed the pool.

As I went downstairs to get breakfast.After a while I felt rushed to pay as I was still eating due to the fact they were closing the breakfast portion.Which I didn't like because I was still eating My Breakfast that I had to pay for, it wasn't like it was free.