Hyatt Place Richmond Arboretum

Location was great to stores and to the soccer fields. The breakfast staff were very nice and kept breakfast out later for girls with earlier games. They also helped us. My room was a great size with two full beds and a separate living area. Plenty of space. Everything was clean.

The pool wasn't open for the girls/teams staying at the hotel. Would've been nice to have a place to go between games especially on the hot day.

We stayed in a very clean and well maintained room. The breakfast was very good, and the service staff was attentive to bring out any items that we requested.

There was an issue with the heating/cooling in our room and we were offered a new room which had the same cooling problem. We opted to stay in our room and the maintenance staff came to address the issue.

The room was very spacious for a family of 4

Seemed like the AC in the hotel wasn't working. Lobby was hot, fans were set up. Our room was not very cool, had to set AC real low to even get comfortable. Shower was a little dirty and the shower mat was not usable. The mattress was comfortable but they need to be rotated and flipped. They slanted down towards headboard so it felt like my head was below my feet. Had to sleep with head at opposite end of bed. Breakfast was poor. Waffle batter dispenser was broken, eggs were not made and took very long to come out. And this was at 8am.

Breakfast was Covid restricted; it was not what I am accustom to at a Hilton facility. Boiled eggs, no meats -- not my idea of breakfast. The bed was very comfortable -- at home comfortable. My wife said I fell asleep quickly, although I was tired from 6 hours driving, the comfortable bed was a welcomed extra. The suite was clean and smelled clean. The location was conveniently located, pharmacy, car wash, restaurants within 3- 4 miles of this location.

I hated masking under the supposed Covid threat. We never did that with flu season or Ebola. No microwave in the room. The bath/shower design is not friendly, I am 5'10", 188 pounds. Getting in and out/off the seat is a squeeze. Closing the door; ridiculous! Other guest smoking marijuana on the location was a nuisance. It carried in the hallways.

I thought the breakfast was exceptional for a hotel breakfast. The variety was wonderful and everything we tried was fresh and tasty. It was great that healthy alternatives were offered like the oatmeal with almonds or cranberries. The coffee was delicious, and we appreciated the cleanliness of the area. Thank You!!

Maybe more fresh fruit.

The location was amazing. Close to restaurants and starbucks which is always a plus. The pool was great , very clean as well as the rooms. The room size was AMAZING I loved the shower and couch. Bed was super comfortable.

The only thing i think could have been added was a HDMI cord in the room for the tv. Just in case some people wanted to bring a game console to watch netflix or even just netflix added on the tv

The suite we stayed in was clean and had enough room for all 6 of us- 2 adults and 4 children to stay in the same room. The 2 queen beds were very comfortable. The sofa bed wasn’t as comfortable, but it’s a sofa bed. I had requested some water and chocolate for a surprise for the kids and that was in the room waiting for us when we arrived. And it totally made the kids so happy and excited that they got a treat from the hotel. It was not an essential though, so if it hadn’t been there I’d have liked the room just as much. It was clean- floors were fine and bathroom had no issues. The staff at the front desk were super friendly and extremely helpful. Even when I asked the same question twice because I was so tired from traveling.

More towels and blankets in the room would have been nice- I think there were 3 towels for the 6 of us, so we had to ask for them. A better mattress on the sofa bed would have made this stay perfect, it was pretty lumpy and people with bad backs would probably wake up sore.

Great location and very spacious rooms. We searched all over for a hotel with a handicapped room and low bed. Finally the kind people here assured us they had one and even allowed me to look at a room before booking. The staff were excellent. The breakfast had a variety of items and was delicious. The hotel was very clean (except for the elevator and the smell in our room- read below)

We stayed in an accessibility room and there were some issues. The room smelled wet the entire time we were there. Maybe they shampooed the carpets before we came, but it kept the damp smell the entire trip. The mattress is way too soft, which makes it painful and very hard to move around in and get out of. My 75 year old grandmother struggled to get up because it was too soft. The pool railing is not cemented into the ground and may be dangerous for someone. With the amount the room costs, the facilities should be on top-top shape.

the breakfast was good. nice variety

the receptionist upon our arrival was rude and insensitive. He could have been more patient and courteous and explained things better and slowly instead of getting angry and loud when asked to explain the $50 charge.

The rooms were nice. The staff was very pleasant, it was clean. The location was great. close to the Hwy, shopping, and restaurants

was a little upset the pool was closed, the bathroom is VERY TIGHT. A larger person would have difficulty maneuvering comfortably in there. Kind of have to stand to the side of the toilet to close the door. My bed wasn’t that comfortable