Hilton Garden Inn Chesapeake Greenbrier

Room was comfortable

Television channels were not all working, and changed from day to day. The business services offered print no scan, and noted that the desk would do it for you. That didn't happen, no one ever offered. The staff's comment on both TV and computer services was, "that hasn't worked right for a long time. Prices on food items from the little market were outrageous, $6 for 1 small yogurt??? I saw the same garbage laying just outside the door that was visible to the desk staff and that staff used frequently.

The front desk clerk who checked us in had a great personality and great attitude. She even joked around with us. We loved our room & the pool. Also, enjoyed being able to get snacks & drinks from the lobby and free coffee in the lobby as well.

Overnight & dayshift front desk clerks had poor attitude & personality. When we got into our room, we checked things out to find out that TV cable or satellite wasn’t working. We had no TV the whole stay we were there and we like TV on while we sleep. The TV issue was the whole building unfortunately.

The hotel was nice. Kind of outdated for the price though.

The ceiling has moldy looking black patches around the edges in some places, the staff at the front desk was rude when I called to confirm my payment and then when I got there the lady at the front had an attitude as well… the soap dish didn’t look clean either.

The room was perfect

When I checked in, I was told that there was a complementary breakfast and then in the morning when I went to go get breakfast I was told that there wasn’t one, that I had to pay for it.

Location is nice and breakfast is no complaint. Staff is also friendl and helpful, and very quiet there.

A bit old hotel and it is not new facility though, the bed is comfortable and it is worth to stay.

Location was convenient to shopping, restaurants and location of my client meeting.

Great that hotel was in process of remodeling, but was looking forward to using indoor pool.

the staff was very pleasant. Dynette at the front desk made sure I was comfortable while I was there

the tub in the bathroom was a little rusty and looked like the tub had a hole in it at one time. But it’s ok.

I liked the quiet area the hotel is located in, the cleanliness of the facilities, and the friendly staff.

Breakfast was not included in the cost and there was not adequate general lighting in the room.

Great location, close to anything you could need/want. The room was very clean and comfortable. because of Covid the breakfast was grab and go style, but still really good with a lot in it.

I had zero issues with my stay!

I love The Hilton Garden they're so welcoming NEVER had any issues I'll definitely be returning again! The rooms are always clean and the beds are so comfy. Always a good experience from check in till check out. The staff is so nice and friendly.

There is honestly nothing I didn't like I just wish the pool was open but because of Covid I understand.