Holiday Inn Express & Suites Newport News, an IHG Hotel

Good location, nice amenities and clean.

Some stains on carpet. Front desk receptionist initially turned my husband and I away from checking in early but not too long afterwards allowed a man of a different race to check in early. Confronted receptionist about the discrepancy and was told that she had inquired with the custodial staff about our room being ready. However, I never told her my name for her to inquire specifically about our room. Felt mistreated and marginalized.

I did a last minute check in and my son is a huge plane buff. Asked for a room facing the airport and was upgraded to a suite because I was a member. I felt suoer special. That room was perfect and clean and nice. Breakfast was served daily and included with our rate so that was a plus. The hotel was ny a busy highway but the noise didn't bother me. Plus the winds changed and one evening all the planes flew over the hotel. My son was super happy and caught tons of great photos for his sister's blog.

On checking in, I had luggage but no one to help take it upstairs. I was not used to that. I had to push all my luggage on the trolley that was very ricketty on my own. I went from special service to carrying my own luggage. When I was leaving I wasn't told to be downstairs 10 minutes prior. Th shuttle was there at 530am and we had to get the said trolley ourselves. That took some time. We barely made it but thankfully the driver waited.

The staff are always amazing. The facility is always clean and free of unpleasant smells. We stay here every year.

The pillows are too soft and caused my neck and shoulders to hurt because there was no support. I woke up multiple times throughout the night with my head pretty much on the mattress. The water pressure is non-existent. My shower took twice as long because of how long it took to wash my hair. I just chose to use dry shampoo and not wash my hair for the rest of the stay.

They staff was welcoming and frank was delightful...the rooms are huge the pics dont do them justice....the beds are so comfortable..the bath room is huge with a seperat vanity for me to do makeup and hair...everything was very clean...the indoor pool is awesome...and the breakfast was fabulous...there cinomon buns are out of this world....the maid service there was outstanding very friendly and when cleaning other rooms are so quite ....oir stay was so worth it that we will be back in few weeks!!😊ty holiday inn....

There wasnt anything we didnt like just wish we could check in earlyer since comeing in to town for work....

Everything frank is such a dream staff member he goes above and beyond to make sure you have wat you need and gets it done...everything is perfect..we stay the often in the same suite and everything is always perfect so much so im booking for my daughter and her husband to come in to town next month a must to stay at place ask for frankhes delightful ....thank u holiday inn...😊😊😊

Perfect....absolutly perfect...there should be more front desk staff like frank...hes a dream come true for the hotel bis...theres nothingbwe didnt like😃😃😃😃😃

Everything else was exceptional as usual. Staff was phenomenal, beds were comfortable, facilities were clean, quiet and no unpleasant smells. This is why we continue to stay here time and time again. Please consider reopening the breakfast buffet so that we will continue to return!

The water pressure in the sink & shower was awful. It took twice as long to wash your hands & shower. I'm thinking this is an isolated issue because I've stayed multiple times & never had this problem. We were also very upset to see there is still no breakfast buffet. Everything is pretty much back to normal so there's no reason not to reopen the breakfast.

Very accommodating. Always there when needed. Good breakfast.

Room had a slight musty oder but I assumed it.was since most visitors go for the beach and smells linger in rugs. But otherwise great.

The front desk staff and manager were immediately very friendly and welcoming. They were straight to the point and we immediately felt like we would have a good stay. The room was very modern, clean, and had great AC. The bathroom mirror is really big and has amazing lighting. We slept really good here and would definitely recommend this hotel to anyone.

We just wish their "grab and go" breakfast was better. We were sad to not be able to have any protein for breakfast. The grab and go breakfast was oatmeal, muffin, orange, yogurt, and juice. All the items were very sugary so we felt pretty gross afterwards. We were really looking forward to normal hotel breakfast items. That was slightly disappointing to wake up to in the morning, but everything else was great.

the breakfast excellemt everything like we thought it would be hot and good only no juice

our ac was so loud we had trouble sleeping===i did not say anything until we check out===they told me if i told them they would have changed our room

Convenient location to where I was visiting. Easy to find and free parking. Also, the hotel offers free breakfast daily.

The hotel was clean and the staff was amazing. What I didn't like was so minor that it's not worth mentioning however, i would definitely stay here again.