Residence Inn Washington, DC/ Downtown

First off, the staff are absolutely wonderful - very welcoming, helpful, and accommodating! We loved the balcony off our room - it was small but nice to sit outside and "people watch". We got a suite with separate bedroom for our family of 4 (with older teens). We requested an extra stow-away bed and there was plenty of room even with that. Fitness center and breakfast were both good and clean. It's about a 3/4 mile walk to the Smithsonian museums and there's a parking deck across the street.

My only complaint was that the bathroom needs updating (there's no storage and it's very dark) but it was functional.

After many days on the road, the washing machine & dryer that guests can use in the common area were useful. $3 per wash, $3 per dry, change coins at reception. Double glazed windows kept out the traffic noise. We were locked out of our unit due to a door latch issue. The hotel sent a technician who came quickly. The location is in a safe area, with clean streets. Location is great: can walk to most places (including White House), or take the metro. Nearest metro station is a short walk away. Great eateries are within walking distance. Just outside the hotel, there were more than 10 CCTVs - probably because it is walking distance to north entrance of the White House. Friendly staff (valet, check-in/ reception and breakfast).

We booked a one bed-room apartment. It comprised one bedroom with its own door which my husband and I used. Our son slept in the sofa-converted bed in the sitting room. However, the single toilet with shower is inside the bedroom. If you have 3rd & 4th persons using the sitting room's sofa bed, they'll need to access the bedroom to use toilet facilities. So, the couple would not have complete privacy. The HVAC gives out loud humming sound. My messages via booking.com to the hotel always came back with the same answer, which is the auto out-of-office reply. Nevertheless, I'll stay here again for the good things I mentioned above.

Location, street parking, Wawa, CVS and restaurant in the same street, near center.

A bit of a noisy street, but nothing serious.

Comfortable roomy clean breakfast was repetitive scrambled eggs & sausage 1 day was 2 types of sausage every day we stayed 5 nights

The internet was down the whole time we were there 5 days and we needed it for some business issues... Otherwise all of the staff was very very friendly and apologetic...Supposedly promising points .. I'll have to follow-up on that..In particular Jenny & Natalia were very friendly intuitive & conscientious.

Breakfast was pretty good...crowded at times. Room was great. They weren't providing daily maid service which we understood but the ice maker wasn't working and when I asked for ice, the front desk suggested I could go to 7-11 across the street which I thought was odd. Changing out towels each day was awkward as they had bins in the hallway for dirty linens but no one to provide new towels so you had to ask the front desk for them. We do understand that given staff shortages due to COVID, sometimes these things are to be expected. They were prompt to deliver them though. Our trash piled up after 4 days so that was a hassle to deal with. Staff was very friendly. Overall, a good stay but the detail I mentioned above kept it from being perfect.

See above.

Very clean property and rooms. Rooms are suites with a full kitchen and a living room. Delicious buffet breakfast with ample choices! Great location to local attractions. Subway is within walking distance, although we were able to walk to the White House and Washington mall area (although it was a long walk with grandparents in tow).

Valet parking is available on site but the cost is more expensive than if you opted to park at the parking garage across the street. While there are many restaurants in the area, we found that they closed relatively early.

The property is clean. Safe neighbourhood. A 24 hour cvs next door and a few good restaurants very close by. Adequate breakfast is also included.

We had a modified booking which the hotel did not update on the app. Thankfully we called them a few hours before checking in to request for rooms on the same floor. The reservation office instead just blamed it that they do not really check on this booking site as if it dint matter to them. However they do list the property here. It was unnecessary stress during the peak holiday period .

Great breakfast wonderful staff convenient location

Really nice breakfast room. The staff are so kind and friendly.The location is good. It's walking distance to many attractions and an easy drive to other parts of the city. The hotel is not new, but pretty well maintained. The elevator situation was tough, but we knew about it ahead of time. It was a great value for the money. We would book again.

2 elevators out of service. We used the self parking option, which was convenient. However, there was a dreadful odor in the passageway from the lobby to the garage.

Clean spacious room, nice breakfast

Location wasn’t terrific - homeless guys on the back side of building. Entrance area nit inviting.