The Hay - Adams

The breakfast was excellent and room service prompt and the food was delish. A special hit was the chocolate soufflé, it was a real treat. The gentlemen at the door were super nice and personable. Very helpful and gracious!

The room was a bit small, but still luxe! The turndown service was great...as were the robes and slippers. All what you'd expect from an establishment of this caliber....but... We called down to the front desk our last night to check the times for dinner and was told 9. We hopped on the elevator and found our way to the host stand by 9:03pm and our party of two was turned away by a female host who said the last seating was at 9pm. So we went to Old Ebbits, which was walkable and awesome! The oysters were unbelievably good and the staff was very accommodating!

From the moment you arrive until you leave, you’re greeted by the most welcoming, friendly and helpful hotel staff. The hotel itself is exceptionally beautiful as well and gives off an english grand house vibes.

The only complaint I had was that the floors made a creek sound. It’s cute and adds to the english house feel until you’re trying to sleep and here the little sounds from the floor above. Not great for a light sleeper.

The employees were exceptional. Anya at the front desk could not have been more helpful and kind. Housekeeping staff member helped with ice one evening and was lovely! One of the gentlemen at the door gave us a tour of the rooftop setting. I'm sorry I didn't capture their names.

breakfast room service was pricey for what it was

Sleeping quality was great, and we enjoyed the bar in the basement. Room cleanliness was superior.

The one thing the hotel is lacking is any area to sit down and relax in the lobby. Also missed the fact there is no coffee in the lobby and guests do not have access to an ice machine which required a long wait for room service to bring up a whole bucket of ice, when a simple glass of ice would have sufficed.

Perfect breakfast and great service

Adjacent doors were loud enough to wake me up- light under the door is too high for no noise etc….. maybe add a sweep if carpet hight is now lower, Styles change and we need to adjust to compensate for the change, Shower pressure not great. Everything else fabulous!

The location was superb for walking or the metro. The staff were welcoming every time you saw them and wished you a pleasant day. The room was comfortable and well equipped plus stunning.

Poor signal on some TV channels

Beautiful property and the staff and decor exceptional.

The air in our room couldn’t keep up with the heat outside. But it was very hot and muggy that weekend. Also our mattresses and pillows were unfortunately very hard and uncomfortable.

Smart Tv was not connecting to Netflix - that was hotels fault , not Netflix, they need to update their servers and software. Their engineers couldn’t figure it out. Bar didn’t work on Monday.

great location. staff was excellent and attentive. nice old world style.

no full length mirror in room. there was a buzzing sound in the location of our room which was unfortunately by the trash outdoor.

Brian was so friendly and helpful! My husband and I loved that he chatted with us about DC - he is professional, smart, friendly and embodies hospitality.

Well- it’s expensive. But you are a lovely hotel and we will be back.