Nice facilities, beautiful timber work and stained glass in the hotel, clean rooms and bathrooms, comfortable linen, sufficient towels for all guests, great communal facilities (outdoor eating areas, kitchen, washing machine), easy and quick check-out. Beautiful park behind the hotel.

No UHT milk portions in room service to make a cup of tea/coffee, no iron and ironing board in room, hard to find staff just after we left in the morning (we had accidentally left a mobile phone in the room and had a hard time finding staff to help us get back into the room), there was no room service (food) available despite a flyer in the room advertising room service, slight leak in bistro ceiling because some water dripped on us as we ate dinner.

Great place, Nice location and very near to food shops , cafe and just walk across to the bus pickup point. Very accessible and convinient if you have plans to go straight to CBD area and vice versa back to hotel thru bus #120.

The big room with 3 beds should have 2 aircond separately. The washing machine door panel need to fix or at least put some notes thai it will requires to manually open the door.

Size of the room. Location. Reasonably quiet for a hotel. Good showers. Clean. Safe. Good security. Good restaurants and cafes nearby. Windows that opened. Easy access to city with public transport.

Stairs with heavy luggage. Noisy doors if neighbors let them slam. Toilets too small. Lighting not good for reading

Staff were extremely hospitable! Great bar/restaurant down the bottom had multiple great meals ! Nice large room!

Bathrooms could have been slightly cleaner. Fridge might have been nice in the room as kitchen had a bit of a funny smell.

The rooms were really clean and quite big. The staff were really helpful and very friendly. The location of the pub hotel was perfect with coffee shops across the street, a dive shop just up the road and free parking nearby. I really liked the rooftop beer garden too - I would definitely stay at this venue again. Perfect

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Unfortunately I and my friend rent this hotel in the same time with some people who never clear pee or poop in share toilet. Even we countered that situation I didn't forget that this place is provide specious room with a good price in great location, just 50 m from bus stop. There are free parking behind the hotel. All staff are provide an awsome service.

Unfortunately I and my friend rent this hotel in the same time with some people who never clear pee or poop in share toilet.

Very close to bus stops, spacious room, enough plug-ins for two people, wardrobe with drawers to hold all of your stuff

Did not service our room the whole time we were there, one of the bathrooms on our floor was out of service

It's really convenient for my work. It's easy to get to and from the airport and the CBD. Room service food is good but there's plenty of choice around in Willoughby Road

I work shift work so bit disappointed when the Wifi went off at night - but when it was on it was good! There was a bit of confusion when I checked but that was sorted out by the next day.

Beds were extremely comfortable and the rooms quite spacious. Shower pressure in the bathrooms was divine. Loved the balcony common areas

Had no complaints about any of the amenities

The staff are all nice, except for the aggressive Thai staff member.

The staff member from Thailand is aggressive and rude. I try to be polite, and say hello in Thai to her (Sawadi) but she frowns and ruins what would otherwise be a great experience. She should not be in the service industry because she is very rude and never smiles !!