Got upgraded to a king room, room 210, new carpet and curtains in room, looked like it had been recently refurbished, so it didn’t have that 1980’s musty/mouldy smell. Bed was big enough to play footy on. Shower also refurbished with shower heads, including a monsoon shower head. Great parking. I usually stay here when working in Sydney. Don’t know if they’ve changed hands, but reception was manned when I arrived at 9pm, so no more mucking around getting a code for the key safe if you arrive after 4pm. Also the gym, pool and restaurant are all operational again

Water in the shower was Luke warm at best when only hot water tap was turned on.

The customer service namely Jirou and Felita were quick to respond to your inquiries addressing the issues that were experienced by others before. The man in the buffet/cafe area was so nice, he taught how the hot water container works.

Shower area was so small. Hairs on the fall when we arrived. Toilet seat is buggered it made noise when you put down the cover. Tissue papers were so thin. Did not refill rice at the buffet breakfast even if its just 8am. Said its bec of a lot of guests, but shouldnt be that reason. Hot water for coffee was not hot eventhough you waited for the water to boil. Far to and from the city. Bus stop was also distant going to city.

The hotel staff were great - exceptional customer service. I had a small issue with my room on the first night and they did not hesitate to relocate me at 10pm to a new room. While the hotel is located on the Pacific Highway - all rooms overlook lane cove parkland and very quiet. Free convenient parking which is a bonus in Sydney. The rooms are comfortable and have the amenities you require for a pleasant stay - coffee machine, microwave etc. Slept well; the beds are particularly comfortable - quality mattresses. Overall good value for money and I would not hesitate to recommend.

There are no rooms in the hotel with windows that face the highway - they are all on the opposite side of the building. It's important. I kept a window open day and night and the sound of traffic was remote even during the day. The view is great (4th floor). There is fridge, microwave, cutlery & crockery in the room. Walking distance to Artarmon or Chatswood train station and shops.

Could do with a couple more towel rails in the bathroom for hand towel and bath mat. Also, for a day or two there was incoming cold air in the room although air conditioning was off, like it was on centrally or something. It was cold and draughty, and I didn't like not being able to control the temperature of my room.

Very comfortable and well equipped room. Huge bed, fridge, microwave, safe. Good location with bus stop right outside front door with frequent buses to Chatswood which has a massive shopping centre and a station. Friendly and helpful staff.

Lack of facilities on site, no bar or restaurant. However there is a good bar restaurant 5 minutes walk up the road. It is not 5 minutes walk to Artarmon Station unless you are willing to risk your life crossing a busy 6 lane freeway. Take the bus to Chatswood instead.

Room was well presented was clean staff were accommodating , girls on the front desk very friendly and gave good advice, close to pub for a good meal 5 minute walk ,close to 7/11 and other service stations , 5 or so minute drive to woolwich ferry services to the quay , 30 minute drive to Taronga zoo

If staff cleaning rooms can sometimes be a wait for the elevator . My fault should have asked , but two key cards on arrival for the rooms in case you and partner don't come home same time

I arrived late, and the self-check in instructions were very clear. The room was spacious, sunny, with a comfortable bed and enough drawers and cupboard space to put everything away. Desk and large TV monitor that acted as my second work screen placed on a large desk. Plenty of power points. Good lightning. Very clean. Staff friendly.

A chair for the desk would have been ideal. I had to drag a very heavy seat to the desk, and it was not comfortable to work from, as it was the wrong height. Very small space to prepare food in, and no microwave, so food basically eaten cold for 4 days. Far to the shops (20 mins walk), which was not doable in the constant rain. Holes in blanket - please change?

Great location. Comfortable room and bed Lovely decor Free parking Microwave and eating utensils etc were very much appreciated.

Old fridge which had mouldy seals. Very dusty which we let the housekeeper know and she cleaned for us on our 2nd day. Grout in the shower tiled walls could do with a bleach clean.. These were the only things that prevented me from giving it a 10 out of 10 score

We used the Pacific Hotel to visit our son and his family last year (2022) and returned this May 2023, Felita on reception recognised us from last year which we thought was lovely. She must see so many faces but gave us a lovely welcome, such a lovely lady, just like old friends.

Spacious room. Love the upgrade that has been done for the Executive rooms. Alwasy super clean. Check in is easy & staff always very pleasant. This is my go-to place to stay when I am working in the area. Never disappoints. Parking onsite a bonus. Great to have the breakfasts back. Good selection for a quick bit before heading to work. Nice outlook for breakfast overlooking the pool.

Nil