The location is perfect walking distance to most of the attraction and restaurants . Cairns Aquarium is only at the back of the hotel, and Esplanade is just a few minutes' walk , where you can book some reef cruises. The area is peaceful and quiet. The pool is great as well as the people. They are all helpful and courteous. Special mention to Mr. Japanese reception who went all the way to our room to help me with the casting.

The chromcast connection. I called many times but can not cast my favourite show, and after so many tries, it's still not working. Out of the 7 nights We were there it only works on the 1st 2 days☹️not happy. Coffee and tea are not being refilled often, and when we ask for a refill, they give us hard one's looks old.

It's a good resort overall. The food here is good as are the cocktails. Can't fault the kitchen.

The only thing we didn't like is that it gets treated like a public pool on weekends during school holidays as it is open to local yokels. It gets ridiculously busy on weekends with non staying guests claiming all the sun loungers and you are left with nothing as an actual guest. We got into a scrap with some rando old couple who were apparently sharing loungers with another family after the latter family left and the former spawned in some time after we took said loungers. Nightmare they were so angry. The hotel staff agreed that you cant bagsy these things for other people but these folks were having none of that. Sheeesh. We stayed here for two weeks

Pool and restaurant/bar, food and drinks were great, plus the kids activities scheduled throughout the day are a bonus for mixing things up for families. Location is pretty good too, 5-10 minutes to the esplanade and so many food/bar options, 15+ to the marina and all the water sport activities.

Private party booked in the open bar area was an over sight of the hotel considering the noise late into the night. We complained twice and it was pretty obvious they'd had plenty of complaints. Allowing a private party is one thing, allowing a DJ in that open space where the noise just goes straight up just wasn't a smart move considering the family friendly vibe of the hotel.

I cannot speak more highly of the staff and our recent experience at Novotel. From housekeeping to reception to bar staff, I would have to say it is the best customer service experience I have had at a hotel. Our son was unfortunately unwell during our first couple of days - housekeeping and reception staff were phenomenal, assisting us random hours of the night and going above and beyond to help us be more comfortable. I also injured myself and the staff were straight on to helping and checking in to make sure I was OK. The location is brilliant, a block back from the esplanade and restaurants, food at the bar and restaurant was lovely and such a great poolside vibe if you just want to sit and relax while the kids play on the sand. Very clean and rooms serviced daily. Highly recommend and would absolutely stay again.

Unfortunately the doors to the hallway aren't very well soundproofed so you can hear everything when people come and go through the halls. Some guests are unfortunately quite rude and were very loud on their balcony and playing music at 3am when the hotel is full of families with young kids. I did hear novotel staff addressing it with them on one of the nights. Beds were a bit uncomfortable for us (on the firmer side) but we did get used to them.

The pool was great for the kids. There were lots of things happening at the hotel for school holiday. Location and free street parking was convenient for us to walk to various restaurants and The Night Market for dinner. We asked for Housekeeping to clean our room mid stay which they did a nice job tidying up for us and getting rid of the sand on the floor while we were out.

It was busy as it was their long weekend. The staff did what they could do to help but they were very busy and didn't have a lot of flexibility. Also communication breakdown between reception and restaurant because it appears they are run by separate "companies"? There was an error and the restaurant told us to talk to reception then come back to tell them what reception said... they couldn't talk to each other directly? It was weird.

Good food and most staff helpful.

One bar staff member was poorly trained and didn't even know how to make a simply shandy, and also mucked up our meal order.

The rooms were roomy, comfortable and clean. love the kitchenette in the suite, room service was so fast. impressed, food was great. Pool was lovely. location was great.

Reception staff were absolutely amazing, especially the guys, they were so friendly, helpful and always had a smile on there face. I can't say the same about the pool swim up bar staff, they were really rude, and you had to ask for a drink everytime, instead of them just being at the bar with a smile on their face servicing the customers. it was like they didn't want to be there. It was not just one either it was all of them. It was the only failure of the whole stay. but yes I will be back.

The location of the Novotel is spot on - easy walking distance to the esplanade, shops and many eateries. The pool area and bar, as well as restaurant are all lovely, well maintained and friendly staff.

The room we had was quite small - and had 2 double beds, not queen size. For a family of four, with one dated bathroom (which included the toilet) it was pokey even for a short stay. I understand that it is a hotel, but it is not ideal for a longer stay. The water pressure was not great either.

Happy with the location. Hotel was very central and in waking distance to the main areas of Cairns CBD but far enough to be away from the hussle. Staff were very helpful and friendly. Beds and linen very clean and plenty of towels.

The walls are paper thin. Our room was on the quiet side of the hotel facing the mountains. However, it didn’t stay quiet for too long until neighbouring guests moved in next door. We could hear other hotel guests very loudly and clearly from our room. Which unfortunately made our stay uncomfortable in the early mornings when other guests were talking and using their bathroom.

The Bed and Pillows were Excellent and Comfy! Staff were Friendly and Helpful Pool was Amazing

The Musty smell as you entered the hallway to the Room. Bar closes Too Early! No Beer in the "Mini Bar" or Small Liquor Bottles plus no decent Edible Snacks, we don't all like Fancy Brands. Prefer Tiny Toiletries rather than those on walls as I don't know if cleaned or who touched the Nozzle last? It's much further away from the main town activities than expected which causes one with a Bad Back a Lot of Pain so maybe some Bicycles would be Handy.😁 Overall I'd Definitely stay again 🦋