Plenty of coffee, tea, sugar and cookies. Extra blankets available Close to town Quiet area Staff were kind

Heating took awhile to set in The one and only cupboard available had a door missing so a bit hard to store luggage inside. Electric blankets didn't work. Basic TV setting (no Netflix available) just free to air. Says daily house keeping but this only happens if you place the card on the door, we did not know this until 2nd day and when it did happen only bathroom was cleaned. Has what looked like a restaurant on-site but was never open or running.

Lovely, well-appointed rooms. Really friendly and helpful staff. Excellent location - so easy to walk to shops, pubs, and a horde of food choices. 7-Eleven a few doors away. The beds were super comfy, and the rooms were spotless. The heater worked really well. Water pressure in the shower was great. It is so great to have a kitchenette, including toaster and microwave. The little outdoor area was lovely as well.

The TV remote was a bit unresponsive - probably needs replacing.

1. Judy, the reception staff was very kind and helpful to arrange room change upon arrival for me and also lent me an umbrella upon special request. Please note you can request ground level or upper level room during online booking 2. Nice ambience and easy walking to everywhere in the Colac town

Lacking sense of security because there is only one simple button lock for the room door which can be opened from outside with key. The chain lock was removed - good to reinstall back for better security for the guests

Great location close to town and the train station plus opposite the Bulla Ice-cream factory. Very quiet room - No 9 with the spa bath and I had a couple of spa baths over the four days. Barry and Judy on reception were very helpful and friendly making me feel very welcome. Thank you guys. The bed and room was very comfortable and everything worked well. Great to have a microwave and cutlery crockery to use. I walked everywhere from there - to the lake, botanic gardens, library and aquatic centre (you can also catch a bus there if you come by train. Front and side gardens were great and well looked after.

From the back of the room, the garden around the trees needs weeding and it would be nice to get some coloured flowers there in the garden bed behind the room.

The hotel staff provided exceptional service during our stay. They proactively reached out to us before our arrival and maintained excellent communication to ensure that we had an enjoyable experience. When we encountered a vehicle issue, a member of the staff went above and beyond to assist us in fixing it, allowing us to make the most of our time and enjoy our visit. We are truly grateful for their outstanding service.

I found the gentleman in the office to be one of the most welcoming staff members compared with many others we encountered on our recent trip through Victoria. The room was very spacious and comfortable with the best bathroom of any motel we stayed at on our recent road trip.

There were a few noisy chaps outside in the carpark on our night there but luckily they settled down soon after 10 pm.

Convenient, quiet location close to centre of town. A basic room with some updates. Comfortable bed with quality linen. Small fridge, microwave, crockery and cutlery enable you to make own breakfast and a cuppa.

Tiles on bathroom floor became slippery when wet. Shower head positioned quite low so is difficult for a taller person. TV screen a bit small for distance from bed. If you have mobility issues, you may consider requesting a downstairs room.

Check in was easy and quick. Great location for access to the city centre and cafes, restaurants. Could walk to the Botanical Gardens and lake if desired. Our room was at the back of the motel and upstairs so noise from highway was reduced.

Picture of the room online did not match reality, no sofa so have to sit on the bed or use a dining chair when watching tv. Road noise can be heard.

Rooms were clean and super neat each time. I was able to quietly check out early and arranged early check in with the friendly owner both times which made things way easier for me as I travelled for study.

Unfortunate the woman at reception has no customer service skills. The first time was confusion and rude, she was nice on the phone to my partner but when I came back the second time she didn't even greet me or say a word to me until asking me to sign a form and tell me what room I was in. I was never not nice to her so it was disappointing as I've worked in a hotel and make sure I make it as easy as possible for everyone.

Always accommodating & friendly at reception..Cleaners do an exceptional job..Mid City will always be my choice when staying in Colac it's warm, comfortable and they provide plates, bowls, cutlery, microwave & toaster. Location & ease of parking.

Window over shower is locked open several inches. Obviously to release steam but not nice in the winter. Option to close would be nice.