The location was great and the reception staff were very nice.

We stayed for 8 nights, were told we would get one day house keeping and cleaning, but we did not get any at all! The sofa seemed to be broken and very uncomfortable, we were not able to sit on for long. The air con was very weak and seemed to keep turning off and re-booting. No aircon in the bedroom, BIG issue when the sun shines right in for several hours a day, this was NOT mentioned in booking sites at all, it should state there is only one in the lounge.

The modern, well-maintained apartment had everything we wanted, including a fully equipped kitchen, washer and dryer. We were blessed to be upgraded to a 2 bedroom and 2 bathroom apartment with gorgeous views for our long stay. Many quiet and thankful moments were spent appreciating the 180-degree view of the sunrise and the sparkling city lights at night from the living room windows. It was a nice touch that 2 packs of milk were also provided in the fridge, which we gladly added to our coffee made with the coffee machine and coffee capsules provided. The bed was clean and comfortable and I slept well throughout our stay. The tram is just a few steps away so it was incredibly easy to explore the city. We were also lucky that pick-up points for two of our day trips were just conveniently located across the street.

The bedrooms were a little small as it was not possible to fully open our medium/large suitcases. Fortunately the bedrooms have large closets with a decent number of hangars. The views from the bedroom windows were just as gorgeous though.

We were 2 friends on holiday so our two bed, two bathroom apartment made our stay really comfortable. It was a good size with everything we needed. We loved the city views but the floor to ceiling glass walls on high floors might be a problem for some. It was great to be so close to trams on Collins Street and the Skyway bus to the airport at Southern Cross Train Station. We also felt safe. Front desk staff member, Abby, greeted us and checked us out. Shes a real asset- really helpful and efficient - we appreciated the way she cared about guests.

We had a few problems with communication and cleaning. The phone wasn’t always answered and we had trouble getting a few things we needed. We acknowledge everyone was trying to do their best.

Apartment was nicely furnished, clean and comfortable. 2-bedder was 1 king (comprising 2 single beds) & 1 queen bed. Amenities were free flow, just need to call to ask for it. Prompt replies via imessage. Staff were really lovely and friendly.

Kitchen utensils were dirty when we arrived, but easily fixed with a cycle on the dishwasher. For a luxury accoms, kitchen utensils could be better / refreshed with a new set. Washing machine was dirty - mouldy like it wasnt dried out after each use / treated regularly. More amenities could be provided during housekeeping for long stay guests, so we dont need to ask for more supplies. But all these issues are easy fixes if you put in some time to clean / ask for things.

We truly loved our 51st floor apartment at the Collins House. We had a gorgeous view all day and night! The beds were comfy, the walk in showers were large, the kitchen was spacious, and the washer/dryer were perfect additions. I can’t say enough about the apartment or the wonderful staff at the Collins House Apartments. We would definitely stay there again and 100 percent recommend it to all. We were a family of four (adult kids) and we all loved it so much. It is an experience we will not forget. Made our time in Melbourne even more special. It was also right in the heart of the CBD (city) and close to the shops and water.

Everything was perfect. Apartment, staff, and location was perfect!!

Great location Reasonable price Spacious room Have dryer and washer Water pressure ok Toilet clean First day and last day greeted by the manager through WhatsApp We were going on a cruise after we checked out, at first they didn’t accept luggage storage for more than 24 hours, but after I mentioned this to the manager, the manager helped me arrange my luggage storage for 3 days. I really appreciate her help!

The aircon doesn’t work, probably lack of servicing. The room was very hot during summer. They provided an air cooler after we complained, but the air cooler is too noisy to leave on overnight There isn’t a very convenient place to do makeup.

It was an apartment so no breakfast provided.

The arrangement was to ring a number provided and they would give us access to the building. We rang several times but no answer. Luckily we gained entry going in with another person who already had an access fob. When someone finally arrived at reception she said oh yes I could see you ringing but gave no explanation as to why she didn't bother to answer. I'm just pleased it wasn't raining, we would have been soaked waiting at the door.

The location was within walking distance to the Southern Cross Train Station and CBD, and it is within the free tram zone. I like how there is a washing machine and dryer in our apartment. The place is clean and comfortable.

Toothbrush and toothpaste were not provided. We didn't know about this and the receptionist didn't seem to be aware either until we told him we needed them, because he said we were free to ask for toiletries/amenities at check in The cupboards have some slight smell (I think cos of the wood), but it was still ok.

Great amenities, aesthetic, location, and views. Staff we’re very accommodating and had provided us with portable blowing heater/fan as the air conditioning was out of action due to recent fire. As the apartments were well insulated we didn’t have to rely on the heaters that much and being able to open the windows being that high up provided great ventilation. When we required further toiletries later in the week, the caretakers were able to promptly deliver. Highly recommend booking at stay with Arise Collins House.

No complaints really, however, I should mention that there were a few faint marks/stains on the walls, and we did find some makeup tools in the crevice of the sofa likely from previous occupants. This did not affect the quality of our stay whatsoever.

Fabulous location, comfortable beds, clean & modern facilities, friendly staff with easy access. Tram stops via very short walk. Perfect for our 3 night stay in Melbourne! City views.. felt like we were in New York!