My husband and I were very impressed with this absolutely lovely perfectly located, old town hotel with historically traditional architecture. Our upgraded room was well appointed with all necessary amenities and we were very comfortable there. Reception staff so helpful and friendly particularly Tanja who went over and beyond to ensure we had all we needed for a wonderful stay. Other reception staff also extremely helpful with sightseeing recommendations and providing information about transport options. Hotel has wonderful options for dining including inside/alfresco bar for drinks and meals, indoor restaurant for suburb breakfast ( which we highly recommend guests to include in their hotel stay) and canopied outdoor alfresco dining area on second floor. Everything offered by this hotel is of the highest quality and standard and we could not fault our stay in any way. Do yourself a favour and book this amazingly comfortable, quality hotel to enable a memorable holiday in Innsbruck.

Nothing. Very happy with stay.

We looked at the ratings prior to booking and we were not disappointed. The hotel is ideally placed within the old part of the city, providing perfect access to other facilities including transport around and outside of the city. As part of the stay we were given an Innsbruck card which included free travel and reductions of 20% on other attractions which were welcomed. The breakfast was excellent, with plently of different options available to enjoy on our 3 night stay, welcomed by the most friendly of staff on each occassion. Advice given on what / where to go during check-in was again most useful. The room was very comfortable, equipt with a settee, adequate space for a 3 night's stay and a decent firm matress. An issue on our room overlooking some temporary works being undertaken outside was quickly resolved by Maria in reception and with management to provide an acceptable conclusion to the matter. I would have no hesitation in recommending this hotel for a stay in Innsbruck

Nothing at all

Both my husband and I really loved staying at your hotel as it was in an easy location to get to all the sights and things to do. Our hotel room which was the boutique cosy was very comfortable indeed. With excellent shower and separate toilet facilities.

Unfortunately, your free WiFi was not easily accessible so could not get access to the internet from our room. As we we’re staying for 5 days we really needed a very good internet connection because we need to get access to emails and online banking or for any other emergencies. If we were staying for one or two days , we can live without the internet. But 5 days is a long time to go without internet when we need to use it in our hotel room.

Location was just wow, right in the city center, walking to all the important and must visit places. All the information was given at the check in time, it was very helpful. Room was big and comfortable. Breakfast was amazing and serving staff was very very friendly.

Bathroom was open bathroom without any blinds. We travelled with a kid so we had to make sure to get bath before she wakes up. And some construction was going on at the entrance which was trouble some.

Really lovely welcome firstly. The hotel had a quirky hunting lodge vibe as befits the area. It was immaculately clean. The staff were lovely, particularly the blonde lady who I think may have been the housekeeper and also the young girl who served breakfast.

We had an inside room with no window that was a bit cramped. It had a strange bathroom door arrangement in which the door for the bathroom was also the door for the showers which meant no privacy. However, I guess that is what we paid for.

Breakfast was delicious plenty of choice buffet style and you can choose hot food which they will cook fresh for you. The location was absolutely perfect for the Christmas markets and easy walk to the cable car and trams. close to plenty of restaurants. 10 minutes Taxi from the airport. Room was a great size. Staff were lovely

The room was very warm so we slept with the window open which solved the problem. slight aircraft noise occasionally but it didnt bother us as being close proximity to the airport was more important.

Location is excellent, in the pedestrian center of Innsbruck. The breakfast was also excellent, especially the made-to-order dishes. Our room was upgraded and was quite large by European standards. The building is very old but has been carefully renovated. The property is spotlessly clean. The air conditioning worked well.

The elevator doesn't reach the top floor, so we had to lug our suitcases up one flight of stairs. The staff gave us some misleading advice about trains, although we were OK in the end. I wish had been a shelf for soap/shampoo in the shower. We had occasional issues with flushing the toilet.

Very good location, very cosy and clean rooms

I think the coffee was the only let down for breakfast , just the brand was not by my liking, too bitter 😁 The internet was not very strong , connection was easily lost , maybe better internet would improve the time spent in the hotel :)

Our stay was very good. The room was spacious ,clean and modern in design. Every member of staff we interacted with was friendly and courteous . We enjoyed the bar downstairs. The restaurant was very nice as well - we ate there twice and were very pleased with the meal. Very nice choice of food for breakfast and the lady with blonde hair who looked after us at breakfast was charming. So helpful and friendly. Good location in the city itself just round the corner from The Golden Roof. So much to like.

Nothing

Beautiful old building but very sympathetically and luxuriously modernised bedrooms and a lovely decor throughout the hotel. Superb location in the Old Town area with everything in easy walking distance. Staff were very helpful and friendly, a lovely rooftop restaurant as well as inside seating that served an excellent breakfast and a bar on the ground floor also selling food. Set within the pedestrianised Old Town but a very short walk to buses, trams, car park and railway station.