My recent stay at the Holiday Inn was nothing short of excellent, largely due to the outstanding service provided. The hotel itself was nice and comfortable, offering all the amenities needed for a pleasant stay. Additionally, its proximity to a nearby mall added convenience and opportunities for leisure activities, making it an ideal choice for travelers. Overall, I highly recommend the Holiday Inn for its exceptional service and convenient location. My sincere thanks to Ilkin and Nigad for their exemplary hospitality, which truly made my stay memorable. I eagerly anticipate my next visit.

Nothing

Good location and quick room service, and reception staff are friendly

The bed is not comfortable. One issue makes me feel disappointed, i made a mistake in the arrival month while booking a room the hotel took their money for three Nights, i contacted the hotel and they told me to explain the issue by email, then i received a reply from Reservation Supervisor his name is Zahid Guluzada he mentioned in his email that he can't change the date and i must do new reservation with new payment i explain to him that this a mistake on chose the month put he refused. I think he must be more flexible and helpful with the customer. I contacted the booking customer and they tried to call the hotel and send an email but no answer from them. Finally I contacted my Qatar Embassy to sort my problem with the hotel and i enter the hotel with my children,

Excellent breakfast spread . were trying to meet the expectations of indian vegetarian customers .helpful staff.

INdian vegetarian food was not upto the mark. The breakfast spread is so good that they may not attempt to provide indian veg items. ATM in the hotel did not work, tea cups in room were stained. while dustbin in room was cleaned daily , dustbin in toilet was not cleaned. while the restaurant provided excellent breakfast , did not have dinner facility. coffee shop dinner spread was not good.

Good location, breakfast was nice. Service is good. Wi-Fi connection is good. Close to the city center. All staff was polite and friendly.

We arrived in the night time. So we spent some time to get our rooms. Maybe Reservation Department has to improve their cooperation with Booking com. There was some differences between my reservation in booking and in their system. Advice for group travelers: even if you choose all rooms and number of people, contact Reservation Department in the hotel and confirm all details. Otherwise you waste your time until it gets clear.

Everything was just perfect! Polite staff and well trained, high level of professionality. THANK YOU SO MUCH!

I booked a taxi and I expressly requested payment by POS because I didn't have cash with me. It doesn't depend on the guy who was at the reception..he did his work. The issue was that the taxi driver picked me up and only later on stopped by saying that he wasn't provided of POS so he asked to another taxi driver to make payment for me by credit card. It was a little bit annoying. Anyway, when I booked again the taxi to go to the Airport, I refered what happened to another receptionist and he adviced me to book the taxi and pay off directly the hotel...so everything run good

Room was fine and clean, good chair and working table. Different sized pillows, singalling from room to corridor for cleaning or asking for postponing it. Tea making possible, iron with ironing board available, a good one... Free water in small bottles in the room each day available. good facilities also for printing.

The botteled water is maybe recycled but if you drink this each day you will produce much waste. Coffee at breakfast solala but could be better... Ok, but I would like to have fresh air and can not open the window a bit. It would be time o change the toiletbrush as it smells from the cup where it stays normally in... ;-)

I am writing this letter to express my sincere gratitude and appreciation for the exceptional treatment I received during my recent stay at your hotel in Budapest. As a guest from Saudi Arabia named Saleh, I was truly impressed by the level of care and hospitality extended to me by your staff members. From the moment I arrived at the hotel, I was greeted with warm smiles and genuine kindness. The reception staff went above and beyond to ensure a smooth check-in process and provided me with all the necessary information about the hotel and its facilities. Their friendly and professional demeanor immediately made me feel welcomed and valued as a guest. Throughout my stay, every interaction I had with your staff was marked by their exceptional customer service. Whether it was the housekeeping team ensuring that my room was always clean and comfortable or the restaurant staff catering to my dining needs, their attentiveness and dedication to making my stay enjoyable were truly commendable. I would like to extend a special thank you to [Name of Employee] for their outstanding service and attention to detail. They consistently went out of their way to ensure that I had everything I needed and provided excellent recommendations for local attractions and dining options. Their personalized approach and genuine care made a significant impact on my overall experience. I also want to express my gratitude to the entire hotel team for their teamwork and professionalism. It was evident that everyone worked together seamlessly to create a welcoming and enjoyable environment for guests. Your collective efforts did not go unnoticed and greatly contributed to making my stay memorable. As a guest from Saudi Arabia, I was particularly impressed by the cultural sensitivity and respect shown by your staff. They were attentive to my cultural preferences and made me feel comfortable throughout my stay. Their efforts to create an inclusive and welcoming atmosphere are highly...

location is very good, staff is friendly and helpful, rom is very clean and comfortable, breakfast is excellent, service at the breakfast is very good

Friendly staff, good breakfast, comfortable bed, spacious room, big closet space, tea kettle in room with complimentary coffee, tea and mineral water, airport shuttle service, restaurant and bar on site, available room service; this was my second time in Baku and this was a much better hotel than where I stayed the first time

Minor things only: clogged shower drain (water slowly got drained), slightly unstable / weak WiFi in room

The staff in the hotel were exceptionally friendly and welcoming. Location of the hotel is in a nice business district, near to all major tourist attractions in the city and near to the Caspian sea. Supermarket and many good restaurants are just across the street in Baku Port Mall. Rooms were spacious and comfortable. Gym is well equipped and maintained. Breakfast buffet offers wide selection of food items, fresh fruits, hot drinks and more.

Housekeeping needs some improvement! I stayed in the hotel with my family for 12 nights in two connected rooms, during which period our bed sheets were only changed 3 times. Toiletries were not supplied in several days.