The hotel is in an excellent location. We arrived very late in the night but the staff were very supportive and sorted out the room very quickly. The family room was very compact but comfortable for a family of 4. Overall a great stay. The location is a walking distance from almost everything you would need to experience Baku Old city. Recommended for family stay.

No hotel parking, however there is a paid parking structure near by. The room was a little noisy as it's right on the main road. Traffic noise is a problem.

Location is very ideal and centerly located and most of the locations are near by at walking distance. Breakfast was good and service found appropriate.

Rooms at the ground floor were not up to.the mark, no sound proofing at ground floor but when we shifted to upper floor those rooms were good and fulfilled the requirement.

beautiful, clean and tidy rooms,nice location 300m distance from Nizami street. the staff team was good including the receptionist, kitchen staff and cleaning staff. quite helpful, most of them English language.

1. the main issue is wiring sockets. there was no 3 mouth sockets to charge our electronic devices. it was a bit annoying as we have to buy the converter separately which was very bad in quality as well. hotel should provide good quality 3 socket in all rooms 2. the elevator/lift was way too small.. hardly manage to fit it with 2 kids. 3. the breakfast menu is very little no variety at all. basic breakfast options only.

Location, most of all. Other things were average or above.

Poor bathroom maintenance of plumbing.

Hotel is at exceptional location. You can explore major city attractions while walking. I used yango and bolt for traveling to visit other areas. Both are cheap. Room was good for 1 person. Staff was friendly and helpful. Room service was good.

Should have coffee or tea facility in the room coz of the temperature. There was an odd smell if I kept my room windows open. Rooms are not fully sound proof so expect hearing people taking in the next room or in streets in the middle of night. Room isn't bigger as it seems on the pictures. Need some work on the bathroom accessories. Well for breakfast it was okay but my stomach got disturbed with it so never had the second one. Room fridge wasnt working either.

The hotel is a great find at the center of the city! It is 3 min. walk to the city center of Baku. It is also safe as it is next to the police hall and the friendly patrollers are around mostly everywhere. Passage Hotel also has spa facility, jacuzzi and pool area which you can enjoy for free anytime that you want. The room is worth your money, and is always kept clean and in order. Good breakfast! The staff are also friendly, suggesting stuffs you can do and enjoy in the city. They also offer you good exchange rates for your money to manat. Restaurants, cafés, pubs, supermarkets, and transpo stations are nearby. I love their coffee at the lobby which is available 24 hours a day. They also have a restaurant terrace upstairs where you can enjoy your food or drinks alone or with other guests.

More food options for breakfast and ala carte menu.

The hotel is in prime location. Walkable distance to most of the tourist attractions in Baku. I booked a duplex setup, it was small but comfortable room with big balcony. Breakfast was great with special jams and cheese which I tasted first time. Reception staff were good at catering our requests, they were kind enough to check on us as we reached late to the property. Especially Mr. Tahir. Hotel has restaurant, spa,massage and juice bar within. It was comfortable stay at passage hotel. I recommend it for solo and family travellers.

Property doesn't have parking facility. Had to park our car in a public parking with daily fee. Property doesn't accept cards- debit or credit. Guests have to pay by cash.( ***Note- every property and few restuarants in Azerbhaijan wants cash alone. Carry cash with you. Atm withdrawal charges are high too!!! )

Very friendly and helpful staff. Lots of facilities in the hotel and they will arrange a tour to anywhere you want (Gabala, Guba, Lankaran, Gobustan etc) They helped me register my phone (which required an Azerbaijani number to do so) so that I could use an Azerbaijani sim card whilst I was in Azerbaijan. Their airport transfer driver Ali is a legend and looked after me. My room was quite big and I liked that the hotel had a nice variety of rooms. The location is very close to Fountain Square so you are in the heart of Baku. The breakfast was the same every day but it was a varied buffet so you can mix and match what you like. The cleaning staff are very quick and efficient (although you never know what time they will come). I would definitely stay again.

Small things really: The Wi-Fi was a bit slow and needs to be upgraded. The walls were a bit thin and so when there was a couple staying next door who decided 02:00 or 03:00 in the morning was the perfect time to have very loud arguments it was very distracting. The balconies face the Ministry of Internal Affairs building and the policemen who stand outside on armed guard get annoyed with anyone who stands on the balcony (but this is not the hotel's fault and is understandable from the police safety point of view).

The location and safety. The kids loved the duplex style sleeping area. Breakfast was pretty good, you just have to ask for eggs as per your preference at the kitchen next to the breakfast area. I would say good value. Overall more than satisfied.

Only area for improvement is ventilation in the bathroom. I understand that this is difficult in boutique hotels due to design constraints. However if they are able to fix it, they will get a 10.

I recently had the pleasure of staying at this hotel around Fountain Square during my visit to Baku, and I must say it was an outstanding experience from start to finish. Located right in the heart of Fountain Square, this hotel offers convenience, luxury, and impeccable service that exceeded my expectations. Upon entering the hotel, I was greeted by the warm and friendly staff who made me feel immediately welcome. The check-in process was smooth, and I was swiftly escorted to my room. The room itself was tastefully decorated, well-appointed, and impeccably clean. The attention to detail was evident in every aspect, from the comfortable bedding to the modern amenities provided.