Central location

Leaking shower, no tea, coffee or milk, uncomfortable beds and not enough pillows.

Location perfect 👌 staff response perfect 👌

The property owner insist we put up a deposit of €150 using our card 💳. They label booking.com as third party. This is not right. We hv more trust with booking. Com..... And we prefer to pay the deposit in one go when we book the apartment. Can you guys look into this please!

Excellent apartment in a prime location. Easy check in.

Shower needs attention - the door does not get shut and it splashes/leaks all over.

The location cannot be any better. It is a minute walk from the grand place(adjacent to St Huberts Galerie) but in a comparable quiet corner. We arrived on a national holiday and one of the apartment keys did not work. We called and in 15 minutes there was someone to help.

We had two apartments and both had different set of utensils. For example, one had bigger and other had small pots, one had strainer one did not. We were lucky but others might struggle a bit. Few other toiletries would be helpful like showercap, body lotion(the standard set) etc.

The property is big enough for family of 4-5. It is near to all the restaurants and shopping/grocery.

1.The shower door wasn’t closing tightly, water is coming out. 2.No instruction to check in. 3.No staff is available to assist us when we arrived. 4.We have to call and get charged for international call twice.

1. Location: The location is amazing. It is right next to the Grand place and very close to the Brussels Central station. 2. Rooms: We had taken two rooms - a bigger room with kitchen and a smaller room. Both of them were quite clean, tidy and with comfy beds 3. Staff and communication - the staff were very nice, and there was regular communication from them to ensure we are comfortable

There was a situation for a few hours in one of the mornings when the entire electricity was off, the doors to the staircase were closed and also the doors of the lift were shut. I am not sure if it was a regular maintenance, but it would have been nice if it was communicated.

Finding the aparthotel, the location was excellent, the instructions to get into the building were easy to follow. The room was a good size, but it was tricky boiling water in the kettle as you had to take it over to another part of the room. The bed was big and comfortable

The duvet was awful! It was as though the filling was old and had gathered into clumps, so there were large areas with no filling at all. I was cold. We couldn't get the tv to work. We didn't see any instructions as to how to use the shower, the tv etc. General instructions like this would have been helpful.

The building is in a perfect spot to visit Brussels on foot, just a few meters from the Galleries Royales Saint Hubert (where you’ll find all the best chocolateries) and a few minutes from the Grand Place. In front of the building there’s also a nice boulangerie, very useful to grab a croissant or a pain au chocolat on the go :) Our room had everything we needed for our stay: towels, linens, hair dryer and soap/shampoo.

Location is perfect ; just in the heart of Brussels. Room is big enough, very clean, king size bed., two tv. Georgina was very kind, very sympathetic and very helpful. Special thanks to her.

It would be better if the TV system is compatible with new generation Netflix, Amazon Prime etc. applications.

Great location - just few meters from Saint Hubert Gallery and Wolf food court. Great and quick service (we had problem with check-in safe). Spacey studio with comfortable bed.

Balcony doors (2nd floor) had no barrier (nor balcony). Few tweaks, repairs, painting would be great.