professional staff, close to the airport

breakfast very limited, coffee machine out of order

Perfect location for the early flight we had. Shuttle bus to the airport on time. Nice staff at reception and the waitress at the restaurant.

Avoid the restaurant, the food is not good at all. It used to have good food and I don't know if they changed the chef but what we ordered was an absolute disgrace. An overcooked chicken with burned sun-dried tomatoes a side of frozen reheated broccoli and 3 bun rolls that made no sense. I stayed here two months ago and they offered complimentary water in the room. They have now decided to remove this. Over the years it has definitely increased in price and decreased in quality.

Staff was very kind. Room was cleaned every day. TV in the room had many channels, both Bulgarian and foreign. I needed help to turn the TV on (cables were taken out) and a technician came fairly quickly and fixed it with a smile. Breakfast was very good and with a rich variety. Since location is a bit weird with no public transportation nearby to the city, it was very good with a free shuttle to and from the airport where you could connect to the metro station. All you had to do was let reception know where you needed to be picked. There is a metrostation at Terminal 2, so you could take the shuttle to there and explore the city. Saves a lot of money by avoiding using taxi. Drivers were kind and helpfull. I was extremely impressed by the two waiters at the restaurant when eating dinner. The older one was called Teo and I didn't catch the name of the younger one. Exceptionally nice guys and give those guys a pay raise! The younger one recommended me a dessert they make at the hotell - a biscuit cake. Absolutely a hit! I should mention the chefs in the kitchen as well, all the dinner I ate was delicious. Risotto with chicken, ceasar salad and chicken skewers. Also Plamen at the reception (but also the rest) were really nice and helpfull.

It wasn't much not to like but if I should give a constructive feedback - the waitresses at breakfast were never smiling and looked almost angry all the time. A smile on the face would do miracles especially early in the morning. Also the fact that the hotel is located a bit in the middle of nowhere with only taxi or shuttle as transporation means. But again - the shuttle was available upon request.

location and free transport to and from the airport

the rout the shuttle driver take from the hotel to airport ( back road. ugly scary road)

The location is perfect if you have to catch an early/late flight - the hotel offers a shuttle bus to the terminal for free. The reception was modern and nice, the staff was friendly. The room was neat, and there was a bathtub. Moreover, there was a cool robot room service, which I sadly I couldn’t try out as I spent just 3h at the hotel. I would visit the hotel again.

1. Wake-up call service - I signed up for a wake-up call for 4:10 am at the reception, which never happend. While checking out, I mentioned that they forgot t wake me up, and one receptionist pretended he didn’t hear me, and the other one got startled, but did not even appologize - both pretended I didn’t say anything… it was very odd and definitely not a good service. I had to catch an early flight and relied on them to wake me up in case I overslept. 2. Shuttle bus booking - I made an online booking for the shuttle bus, but when I checked in, I had to book it again. Not a major issue, but why do you have an online shuttle bus booking service if the guest has to book it again anyway?

Very close to airport and free shuttle bus for airport

Two of us had poor facilities in room! Refreshment sachets and bathroom complimentary bottles etc hadn’t been replenished! There was no hairdryer, looked in wardrobe , drawers etc as friends was in wardrobe ! Price list for snacks on a scan bar code! ( only stayed 1 night ) Food selection quite good for complimentary breakfast although for British taste it was strange eating cold beans etc ! Cereals , continental breakfast , sausages , bacon , toast , pastry’s etc . Evening Restaurant was lovely, clean and whilst not as cheap as other Bulgarian restaurants it was nice food and reasonable price for Best Western . Location super easy with free shuttle for airport but there are no shops close by ! Staff were all helpful, polite and professional . All in all a pleasant stay .

My parents live in Bulgaria so I visit the country about twice a year. This hotel was by far my best "touristy" experience. The room was big and overall clean, the restaurant was great. Breakfast was also really good. However, I think what makes this hotel really great is the staff. We've stayed there twice and both times the reception and restaurant staff were very kind and helpful. Oh, and the free 24-hr airport shuttle of course! Even though the hotel is not right by the airport, the shuttle makes it really easy to get to and from the airport any time you need. I'm 100% staying there again.

Both times we stayed at the hotel the room had dirty curtains, once there were blood stains on them (ew!). Also, every time I took a shower, I ended up having to wipe up a pool of water on the floor afterwards. I don't know if that was the bathtub that leaked or the glass divider but it happened every time both times we stayed there (and we stayed in different rooms).

perfect location if you are flying from Sofia Airport and tou need somewhere to stay before or after your flight. the shuttle service to and from the airport was perfect. you can also use the hotel parking if you need to park your car while you are on your trip. the rooms are suprisingly spacious. they are providing an early buffet starting from 3 a.m. although there are just some bakery, fruit and some hot drinks. but that’s more than enough considering the time of the day.

The location of the hotel was brilliant. The bed was very comfortable. The restaurant/bar staff were very welcoming. We enjoyed a delicious meal in the restaurant - chicken skewers.The airport shuttle was on time and only a few minutes ride.

We had to move to another room after we were already settled because the shower did not work properly. It's not the cheapest hotel, so i would expect everything to be functioning properly. However, the member of staff did offer us another room without any issues, which was great. One of the toilets in the lobby did not have a lock and the tap I used was very loose/ wobbly. It seems like the maintenance of fixtures needs to be carried out.

Everything was in general really good. The shuttle service and early breakfast were very convenient for our very early flight from terminal 2.

I booked for my family (4 people, 2 adults and children of 6 and 8) and it seems the booking systems gave us two separate rooms on different floors which was less convenient for us. We found this out when we arrived and I was also told that that I could have only booked a business suite so we could all be together in a single room but this could not be changed on the spot any more. I wish for a next booking if it is made more clear what the options are when you book for families (i.e. single room for all vs separate). Otherwise everything else was geat. Thank you.