We really enjoyed our recent stay at L'Hermitage, a lovely boutique hotel located in the heart of downtown Vancouver. The staff were all friendly, welcoming, and went out of their way to help to us. The room itself on the 6th floor (by the boardroom) was huge and had a really premium quality feel to it. We loved the view of the swimming pool area, the remote-controlled fireplace, and the large bathroom that had a brilliant bath & shower. We also really appreciated the 12 noon check out, and the check out process was quick and easy. They even called us a taxi to the airport and provided complimentary water for the journey. I can't really fault the hotel on anything, highly recommend for leisure or business!

Not much - we loved it! The hotel is perhaps not the most modern that I've stayed in, but it has a traditional high-end charm that more than makes up for it.

Smack dab in the middle of everything. Bicycle share station right in front of the property and a short walk to the train. Plenty of restaurants, bars, and shopping steps from the front door. Staff was so friendly!! Took advantage of the hot tub and pool every night and there was rarely anyone in there with us.

It would be nice to be able to enter back into the hotel the same way you access the pool area. Our room was right off the pool, but we couldn't re-enter and would have to parade thru the restaurant patio, the gym and then across the entire 5th floor to get to our room. Also, it would be nice to have size inclusive robes so it didn't feel like a walk of shame to get back to my room.

As soon as we arrived, early, after a very long flight the staff greeted us and accommodated our request for a very check-in, big tick for very wary travelers. The room was huge, very well maintained and very well fitted out. The access to USB and power points were excellent. The bathroom took our breath away. It was huge, the rainfall shower was amazing, to the point we sent photos home to our son-in-law who is renovating our bathroom telling him we wanted this bathroom;). The toilet was sound proofed, a nice feature. The bed was huge, I lost my partner in the bed each night, and it was super comfy and we slept extraordinarily well each night. I used the outdoor hot tub and pool and both were magnificent. Warm enough and hot enough each and pure pleasure in zero degree temperatures. We didn't eat here as there are too many other external options. Central to everything. Starbucks across the road, Tim Hortons around the corner, a small supermarket nextdoor, walking distance to downtown, Gastown, everything really. And the breakfast restaurant next door, Cafe Medina, whilst very expensive was magnificent to eat at. They just need to open earlier;). I must repeat that the staff were great. Welcoming, friendly and helpful, and even though we were dressed like slobs most of the time (comfort, more important than looks) they treated us

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The room was very spacious. It was clean and modern. The bathroom was very large, with a separate rain head shower and a bathtub. The grounds were very well maintained. The food at the restaurant was excellent.The staff went above and beyond to make us feel comfortable. We had an early check-in. They provided us with complementary water during our stay. We were offered coffee and tea when we arrived at the property. When our flight was delayed, we were offered to stay in their restaurant lounge area. They were all so helpful and kind.

The staff, like Mary Ann, Hrishiv and Stephanie were very helpful, friendly and informative. The kitchen in the room was clean and very well equipped. The location was excellent as it was walkable to most sites. The skytrain stations were nearby. The room was very quiet and clean. There is servicing of the room every day. There is a large supermarket and several restaurants just a few steps away from the hotel.

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I liked everything about it. I have never felt more important than I did staying here. They took my cases up to my room and even bought them down when I checked out. All of the staff went out of their way to help with anything I needed. The decor of the room was beautiful, the shower was one of the best I’ve had and the bed was so comfy. Food in restaurant was also great.

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Ideally located in the middle of downtown, but it feels like an island of tranquillity. Excellent breakfast (the Continental one; we didn’t try any other because the Continental was so good). Very friendly and helpful staff. The pool is great - perfectly tempered, slightly salted water and long enough for some long strokes.

A second chair in the room would be nice. The AC is a little bit too noisy. The temperature controller if the shower is tricky to handle.

The suites were luxurious and spacious for our family of 4. We booked a 1 bedroom suite and the pull out couch was comfortable for our 8 year old. The staff were attentive and very helpful. The location of the property is perfect. Walking distance to good eats, a market, and the sky train (few blocks away). Overall, a very nice stay in the heart of downtown!

Not every room has a balcony. If you happen to have one, wonderful way to spend your evenings soaking up the summer air.

My only complaint of the hotel is that we did not get a crib upon arrival as it was previously confirmed at time of booking. When we asked the front desk about it, they said they would bring it up, yet it never arrived that first night. This unfortunately led to a very uncomfortable night for all of us. The following the day the front desk apologized and brought up the crib. The rest of the stay was seamless.

Beautiful French like setting. Downstairs area for coffee and meals was very pleasant with a beautiful outdoor area and seating leading to the pool area. Very well equipped gym. We only had one night and had to head away early in the morning for travel connections so had limited time to enjoy the facilities. Great linen and toiletries were L'Occitane. Great central location although it was also quiet.

Nothing - just wished we had been able to stay longer than one night.