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8.3

964 reviews

Fairmont Empress Hotel

Fairmont Empress Hotel

721 Government Street, Victoria (British Columbia), V8W 1W5, Canada

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Pet Friendly

Restaurant

Indoor swimming pool

Kids' pool

Business center

Free wifi

Room service

Fairmont Empress Hotel

Welcome to the magnificent Fairmont Empress Hotel in Victoria, British Columbia, Canada. This 5-star hotel is located at 721 Government Street, just 1.2mi away from the city center. With 964 reviews and a starting price of $176, this hotel promises to provide an unforgettable experience.

The Fairmont Empress Hotel offers a range of amenities to ensure a luxurious stay. From spa and wellness packages to a pet-friendly policy, this hotel has something for everyone. Guests can enjoy the indoor swimming pool, hot tub, and sauna, or indulge in a relaxing massage at the spa. The hotel also features a fitness center, 24-hour front desk, and a restaurant serving delicious meals. With its stunning terrace and garden, guests can unwind while enjoying beautiful views of the city.

Take advantage of the Fairmont Empress Hotel's convenient location near the city center and explore all that Victoria has to offer. Whether you're visiting for business or pleasure, this hotel is the perfect choice for a memorable stay. Book your stay today and experience the elegance and luxury of the Fairmont Empress Hotel.

Indulge in the ultimate luxury experience at the Fairmont Empress Hotel in Victoria, British Columbia. With its range of amenities and prime location, this 5-star hotel offers the perfect getaway for both business and leisure travelers. Take a dip in one of the two heated indoor pools - one exclusively for adults and the other for kids. The pools are open all year round, ensuring that you can enjoy a relaxing swim no matter the season.

When it comes to dining options, the Fairmont Empress Hotel has you covered. Head to the on-site restaurant, Q at The Empress, to indulge in delicious American cuisine. Whether you're in the mood for a hearty breakfast, a leisurely lunch, or an elegant dinner, Q at The Empress has something to satisfy every craving.

At the Fairmont Empress Hotel, convenience is key. Accepted payment methods include Visa, Diners Club, JCB, Discover, American Express, and Mastercard. Cash transactions are not accepted, so you can feel confident in using your preferred method of payment during your stay.

Book your stay at the Fairmont Empress Hotel today and immerse yourself in elegance, luxury, and unparalleled service. Embark on a memorable journey that will leave you refreshed, rejuvenated, and longing to return.

Closest airports

Victoria International Airport

15.8mi

Friday Harbor Airport

17.3mi

Nanaimo Airport

49.3mi

Vancouver International Airport

54.2mi

Abbotsford International Airport

61.5mi

Most popular amenities

Spa/Wellness packages

Pet Friendly

Restaurant

Indoor swimming pool

Kids' pool

Business center

Free wifi

Room service

Fitness center

Steam room

Sauna

Air conditioning

Bar

Massage

Terrace

24-hour front desk

Non-smoking rooms

Beach chairs/Loungers

Elevator

Kids' meals

Garden

View

Free toiletries

Rooms

Fairmont Gold Deluxe City View 1 King in Fairmont Empress Hotel

Show 6 photos

Fairmont Deluxe, King, City View

1 King Size Bed

335 sqft

City view

Private Bathroom

Minibar

Coffee machine

+

More details

Experience the luxury and comfort of our Fairmont Gold Deluxe City View room, featuring stunning city views, a spacious 334 sqft of space, and a plush King size bed. Enjoy modern amenities such as a private bathroom, minibar, coffee machine, and a flat-screen TV, providing the perfect retreat for couples or small families.

Fairmont Gold Harbor View 1 King in Fairmont Empress Hotel

Show 6 photos

Fairmont Gold, King, Harbour View

1 King Size Bed

280 sqft

Private Bathroom

View

Minibar

Coffee machine

+

More details

FAIRMONT GOLD HARBOUR VIEW 1 KING, 280sf 26sm. Exclusive lounge with breakfast and canapes

Executive Suite City View 1 King in Fairmont Empress Hotel

Show 6 photos

Executive Suite, King, City View

1 King Size Bed

410 sqft

City view

Private Bathroom

Minibar

Coffee machine

+

More details

Experience the ultimate comfort and luxury in our Executive Suite City View. With its spacious 409 sqft, king size bed, and stunning city view, this suite is perfect for both business and leisure travelers. Enjoy top-notch amenities including a private bathroom, minibar, and flat-screen TV for an unforgettable stay. Accommodates 3 adults and 3 children.

Deluxe City View 1 King  in Fairmont Empress Hotel

Show 5 photos

Deluxe, King, City View

1 King Size Bed

335 sqft

City view

Private Bathroom

Minibar

Coffee machine

+

More details

Experience the Deluxe City View 1 King room, offering a spacious 334 sqft of comfort and elegance with a stunning city view. This non-smoking room accommodates 2 adults and 2 children, ensuring a relaxing and enjoyable stay with amenities like a minibar, coffee machine, and flat-screen TV.

Deluxe City View 2 Queen in Fairmont Empress Hotel

Show 5 photos

Deluxe, 2 Queen, City View

2 Queen Size Beds

335 sqft

City view

Private Bathroom

Minibar

Coffee machine

x4

+

x3

More details

Experience the best of city living in our Deluxe City View room, with stunning views of the urban landscape, 2 comfortable Queen size beds, and an array of modern amenities such as a minibar, coffee machine, flat-screen TV, and air conditioning. Accommodating up to 4 adults and 3 children, this spacious room is perfect for families or groups looking for a stylish and convenient stay.

Fairmont Gold City View 1 King in Fairmont Empress Hotel

Show 5 photos

Fairmont Gold, King, City View

1 King Size Bed

260 sqft

City view

Private Bathroom

Minibar

Coffee machine

+

More details

Welcome to the Fairmont Gold City View room! Enjoy breathtaking city views from the comfort of your king-size bed. With luxurious amenities such as a private bathroom, minibar, and coffee machine, your stay is sure to be a memorable one.

Deluxe Harbor View 1 King in Fairmont Empress Hotel

Show 4 photos

Deluxe, King, Harbour View

1 King Size Bed

335 sqft

Private Bathroom

View

Minibar

Coffee machine

+

More details

Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine and a seating area. The unit has 1 bed.

Fairmont Gold Deluxe Harbor View 1 King  in Fairmont Empress Hotel

Show 4 photos

Fairmont Deluxe, King, Harbour View

1 King Size Bed

375 sqft

Private Bathroom

View

Minibar

Coffee machine

+

More details

Experience luxury and comfort in our Fairmont Gold Deluxe Harbor View Room. With stunning views, a spacious layout, and a range of premium amenities including a private bathroom and minibar, this room is perfect for accommodating 3 adults and 2 children. Escape the ordinary and indulge in a truly exceptional stay.

Show 4 photos

Signature Suite, 1 Bedroom, Harbour View, Sofa Bed

1 King Size Bed

1 Sofa Bed

850 sqft

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

The spacious suite has 1 bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a mini-bar, as well as a coffee machine. The unit has 2 beds.

Show 3 photos

King Room

1 King Size Bed

335 sqft

Wheelchair accessible

+

More details

King Size Bed is 334 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Fairmont Harbor View 1 Queen in Fairmont Empress Hotel

Show 3 photos

Fairmont, Queen, Harbour View

1 Queen Size Bed

235 sqft

Private Bathroom

View

Minibar

Coffee machine

+

More details

Ideal for solo travellers or couples. Spectacular harbour view. Airy and inviting, this queen room design brings the outside in. These well-appointed rooms have a classic-meets-contemporary design inspired by Vancouver Island nature

Fairmont Gold One Bedroom Suite City View 1 King in Fairmont Empress Hotel

Show 3 photos

Fairmont Gold Suite, 1 Bedroom, City View

1 King Size Bed

420 sqft

City view

Private Bathroom

Minibar

Coffee machine

+

More details

The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite features a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as city views. The unit has 1 bed.

Guest reviews

8.3

964 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇺🇸

Gretchen

10

September 2023

Absolutely the BEST place to stay in Victoria, B.C. In the tradition of timeless beautiful & elegant 'grande dame' hotels, THE EMPRESS STILL RULES - located on her own huge expanse of gorgeously gardened manicured grounds (the entire block), presiding over the picturesque small city in a perfect location at wide end of charming boat & float plane harbor and within easy walking distance to everywhere you'd want to see, visit & eat in Victoria. The Empress has no competition on the entire island of Vancouver that even compares (probably not in all of Canada - but cannot confirm that). Stunning spacious & perfectly maintained interiors, with finely appointed, recently updated & spotlessly clean rooms, helpful, hardworking & nice staff and a stylish & beautiful restaurant (that has lovely outside seating with perfect view), stunningly chic, fun & busy bar, and great food throughout hotel. Absolute PERFECTION -- every aspect of The Empress is OUTSTANDING!

🇨🇦

Douglas

10

August 2023

I booked two nights for my daughter and her new husband. They camped across country from Ottawa with their dog Maple. As avid campers and wild life enthusiasts - this trip was also their honeymoon . I thought what a wonderful memory a stay at The Empress would be for them , not mentioning how nice sleeping in a bed would be after week of camping in a tent. When they arrived in their room they called me with such excitement seeing a dog bed available for their love Maple . They were so impressed with the room , their view of the harbour and parliament building thrilled my son in law. Thank you for making this possible because I had called in advance letting you know that the kids were on their honeymoon and I would appreciate if they could have a great view . Again thank you for providing this . They also loved the breakfast. My son in law talked about the delicious bacon and my daughter loved everything. They were so impressed and asked me what type of room I booked for them because everything was amazing . They were also lucky to see orcas in their whale watching excursion and as they said” came back to The Empress to complete a perfect day “ This will be a lifetime memory for them and as as their mom , I couldn’t be happier that they enjoyed this experience as much as they did ! Thank you. Bonnie Mullin

They didn’t say anything

🇺🇸

David

10

July 2023

Quiet, comfortable. Loved the large walk-in closet, a great place to put our things and keep the room tidy and neat. Also the nesprersso coffee maker was the Bomb! The best in room coffee we have ever had! Bought one when we got home. Although our room did not have a great view, the elevator lobby looked right over the harbor so weather coming or going we had a great view looking out the windows, also a great picture spot.

The ventilation system up grades ( box coming through floor) made a tight squeeze around the bed. Although a tight fit it did make the air flow quiet and nice. I work for a custom home builder and understand those things and the reason for the way they are done in existing structures.

🇺🇸

Kathryn

10

September 2023

We stayed in a Gold level room, and it is TOTALLY worth it! The balcony overlooking the harbor that is the Gold Lounge is fabulous! We arrived during the dinner snacks time but didn't make it out till they had reset it with sweets. I was little disappointed, just talking to m y husband about it, and a staff member overheard me and offered to get me a plate of some of the savory options she had just put away. She came out with 2 plates full of salmon and pork belly and tofu. It really made our evening. Her customer service was above and beyond. I don't remember her name but she was an Asian woman in her 20's or 30's, so nice! The room was fabulous. I love the smell of the lotion and I took my slippers home for my daughter. This place has been on my bucket list and did not disappoint.

The gold check in was kind of complicated. I would have preferred to check in at the regular place, its hard to figure out where the check in is for gold and I was wandering around different floors. Also the man who checked us in said that our guest could not join us in the gold lounge, we had friends staying in a different hotel. But we ignored him and no one in the gold lounge said anything, and they were just sitting in chairs with us while we enjoyed the view. Our room did not have a bath tub, which was kind of a bummer as I had bought a bath bomb at Lush thinking i could take a bath that evening, but that's not a big problem, just something to be aware of some of the rooms have only showers.

🇺🇸

Diane

8.2

July 2023

Beautiful iconic hotel with awesome grounds and impressive service.

A hotel of this importance with only one small substantial restaurant is a real pain. The other two or three are great bars but bar type food. The Veranda restaurant is outside and not always weather comfortable. Another disappointment was watching and trying to assist a lady locked in the bathroom toilet stall and find out this was not a single occurrence but a repeated one. No warning sign or blocked access.

🇺🇸

Damien

8.2

December 2022

The room was indeed very quiet, and the bed was incredibly comfortable. The rainfall showerhead was really nice. Not much time was spent in the room, other than to sleep, and some occasional relaxation between activities around town. The exercise room isn't very large, but we simply used the treadmills. The main lobby was decorated nicely for Christmas. There were always greeters at the front door who were really nice. The restaurant has great architecture and artwork, mostly of Queen Victoria, of course. The location is impeccable. We only used our car once for going out to The Butchart Gardens and Craigdorrach Castle. Otherwise, downtown is right there for eating and shopping, as well as a carriage ride tour we did, the BC Museum (we only did the IMAX) right across the street, walking to and around the Parliament Building to see the lights at night, and other sightseeing adventures. The price was quite good, too, for such a hotel.

The hot tub jets were out-of-service, so that was a bummer. It would be nice to have a child curfew in the pool area. Even at 11:30 at night, there was a group of rather loud kids, and no adults with them. There was a towel oven in the exercise room, but they were cold towels, instead of hot ones. That was okay, though, as the cold ones did feel nice after exercising. It was a shame that the Verandah closed at 9pm. We didn't realize that, so when we showed up at 8:30pm for hot chocolate and hoping to have S'mores at a fire table, we had to settle for a standard table and just hot chocolate, which there were only two flavors: regular and salted caramel. (It had been recommended to us, before we went, to get toasted marshmallow hot chocolate).

🇺🇸

Donald

8.2

September 2023

We loved the location and the beautiful grounds of the property. We also loved the service in bar as well as the window view.

At check in, we were given a handicap room which we did not request and the water in the shower drained out into the bathroom area. I called the front desk and we were moved to a different room. Also, the bell desk directed us to the wrong elevators to get to floor 2 and we walked around several hallways to finally reach our room.

🇨🇦

Zilber

8.2

March 2023

PERFECT LOCATION, GOOD OVERALL SERVICE, PET FRIENDLY, WE LOVED WINSTON

VERY (EXTREMELY) SMALL BATHROOM, NO BREAKFAST BUFFET, PARKING TOO EXPENSIVE, NOT ENOUGH SEATING AVAILABLE IN THE SWIMMING POOL. AS A FAIRMONT LOYAL CUSTOMER I CAN SAY THAT THE EMPRESS IS NOT AT THE SAME LEVEL AS THE FAIRMONT WHISTLER FOR INSTANCE. SINCE IN VICTORIA THERE ARE WAY MORE COMPETITION, I BELIEVE FAIRMONT SHOULD STEP UP THE GAME BECAUSE WE KNOW THERE IS POTENTIAL AND CAPACITY TO DO SO.

🇺🇸

Jamie

10

August 2023

Premier location, friendly attentive staff across the board, plush comfortable room, quality linens and toiletries, no pet fee and free ev charging that valets handled automatically. Grounds are magnificent. Exquisite mix of luxe vintage with modern furnishings.

The food service was excellent but preparation was inconsistent. Afternoon tea service was excellent but expensive all things considered.

🇺🇸

Ayla

9.1

September 2022

Room was small but quaint breakfast was good. Bar is fantastic you are truly in the middle of everything. Staff was so welcoming only price was higher than normal ($300 more) but hotel treated us so great/ Parked on street side of hotel super safe so saved $40 for the night. minature world is attached to the hotel was was convenient. Another tip - Get all core membership to get free wifi.

Only thing the hotel could have done was have the bathroom a little cleaner it was just the side of the sink as well as the concierge desk had no one there twice. But the bell desk helped me out so it was fine :) otherwise perfection.

Points of Interest Around Fairmont Empress Hotel

Attractions

Royal British Columbia Museum

0.1mi

British Columbia Parliament Buildings

0.1mi

Old Town Victoria

0.4mi

Victoria Chinatown

0.5mi

Emily Carr House

0.5mi

Fisherman's Wharf

0.7mi

Beacon Hill Park

0.9mi

Craigdarroch Castle

1.1mi

Fort Street

1.1mi

Abkhazi Garden

2mi

Mt. Tolmie Park

3mi

Church & State Wines

10.2mi

Victoria Butterfly Gardens

10.4mi

Butchart Gardens

10.7mi

Gulf Islands National Park Reserve

17mi

Restaurants

Q at The Empress

Cuisines

  • American

Pools

Location

  • Indoor

Features

  • Heated

Age restrictions

  • Adults only

Availability

  • All season

Location

  • Indoor

Features

  • Heated

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Fairmont Empress Hotel

Spa/Wellness packages

Pet Friendly

Restaurant

Indoor swimming pool

Kids' pool

Business center

Free wifi

Room service

Fitness center

Steam room

Sauna

Air conditioning

Bar

Massage

Terrace

24-hour front desk

Non-smoking rooms

Beach chairs/Loungers

Elevator

Kids' meals

Garden

View

Free toiletries

Stay rules - Fairmont Empress Hotel

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Fairmont Empress Hotel

Is Fairmont Empress Hotel pet-friendly?

Absolutely! You'll be delighted to know that the Fairmont Empress Hotel not only allows pets but also offers complimentary stays for our furry friends. So, feel free to bring your beloved pet along for a comfortable and enjoyable stay at our hotel.

What's the check-in and check-out schedule at Fairmont Empress Hotel?

Fairmont Empress Hotel permits check-ins after 04:00 PM and expects check-outs to be completed by 11:00 AM.

Is vehicle parking offered by Fairmont Empress Hotel?

Yes, there is parking available at Fairmont Empress Hotel. The parking is on site and it is public parking. The cost for parking is C$35 per day. Reservations for parking are not required.

What are the rates at Fairmont Empress Hotel?

The entry-level price at Fairmont Empress Hotel is $176. These rates are subject to change based on room selection and travel dates. Kindly input your dates to view current rates.

What are the room types available at Fairmont Empress Hotel?

The Fairmont Empress Hotel offers a variety of room types including double rooms, quadruple rooms, and suites. The rooms range in size from 237-452 square feet and can accommodate between 2-4 adults and 1-3 children. Smoking is not allowed in any of the rooms. The beds in the rooms vary, with options including king size, queen size, double, and sofa bed.

What is there to do in Fairmont Empress Hotel?

Guests at Fairmont Empress Hotel have a variety of leisure amenities to enjoy during their stay. They can relax and rejuvenate with the spa/wellness packages, and make use of the spa, steam room, sauna, and hot tub/jacuzzi. The indoor swimming pool is available for both adults and children, with separate pools for each. The pools are heated for year-round enjoyment.

For dining options, guests can visit the on-site restaurant, Q at The Empress, which offers American cuisine.

Additionally, guests have access to a fitness center, where they can workout and maintain their fitness routine. The hotel also provides a business center for guests traveling for work.

Other amenities include a hair/beauty salon, bicycle rental, cycling, spa lounge/relaxation area, spa facilities, massage services, and executive lounge access.

With these amenities, guests will have a range of options to keep themselves entertained and relaxed during their stay at the hotel.

Does Fairmont Empress Hotel have a pool for guests?

The Fairmont Empress Hotel has two pools available. Pool 1 is an indoor pool that is open all year round. It is restricted to adults only and is heated. Pool 2 is also an indoor pool that is open all year round. It is specifically for kids and is also heated.

Is there an in-house restaurant at Fairmont Empress Hotel?

Yes, the Fairmont Empress Hotel has a restaurant on-site called Q at The Empress. The cuisine served at the restaurant is American.

What methods of payment does Fairmont Empress Hotel accept?

Fairmont Empress Hotel accepts several payment methods including Visa, Diners Club, JCB, Discover, American Express, and Mastercard. However, cash is not accepted as a form of payment.