I love how close it is to the falls. We usually park our vehicle and unpack. And our vehicle doesn't move til we are leaving.

I think they need a little more than just waffles and cereal for breakfast. And if they are going to have just waffles, they need a couple more waffle makers. Waiting 20 mins to make your breakfast I feel is a little bit long.

Excellent location! We walked everywhere and didn't have to worry a bit about finding a parking place. Easy walk to the Falls and Maid of The Mist and even across the bridge to Canada. Plenty of good places to eat nearby.

The space for personal care items by the sink is small. It would have been adequate if there were a towel bar in the area to hang up the hand towels and wash cloths. As it was, we had to put the towel on the counter. Not very hygienic because the towel just stayed wet. Also, the breakfast left a lot to be desired. No eggs (except on Saturday), no oatmeal. No choice for a hot meal except standing in a long line to make your own waffle. And then, no tongs to remove the waffle? What were we supposed to do? The waffle batter was too thin as well, making a good outcome impossible. Very crowded area is a concern in these still-Covid times.

it was clean and the checking in and out was seamless. The front staff was very friendly!

Everything was great with the stay except the woman that is down monitoring breakfast. she was extremely rude!! She made many different rude statements. a gentleman picked up a napkin on the floor, and the rude lady told him he was kind….(nice thing to say, right) then goes on to say that he was the only kind person there. everyone else could learn from him. she didn’t shut her mouth the whole time we were standing in line. super offensive

The rooms were very clean, the location was perfect & close to the Falls & the staff was always helpful! The rooms are super clean & spacious. The beds are so comfy! The location to the Falls was so great!! This hotel is honestly a great value for the cost!

The halls feel a bit dark. Yes they are clean....but the darkness of the hallways to your room feel a bit dark & makes it seem not as welcoming (the rooms are nice - so maybe light up the hallways so it seems more welcoming.) Also the breakfast is NOT great. It is not well staffed, it is not set up great for the amount of people tryung to eat....overall you need to hire a professional in food service to help you find the best way to appropriately set up a buffet style breakfast to serve the amount of people you have attending. 2 waffle makers for the hundreds of people attending is not sufficient.

Lovely rooms and attire , very spacious , very clean and nice smelling and great in room facilites including fridge, microwave, coffee machine etc . The staff members were amazing and I had the best night sleep in that bed that I’ve had in a very long time, great views from the floor aswell. Not to forget the hot tub and pool which relaxes me a lot

The breakfast was a bit limited and the luggage storage isn’t the safest system but works

Check-in was very quick, they allowed me to park on property early pre check in which was great because parking is very limited on site, staff was very polite and acted professional. Walking distance to everything.

The building overall is seeing its age, run down in spots, walls cracking here and there, very dirty windows everywhere on the outside, the spa was closed and pool did not look that well maintained, The lounge never opened the entire night, a Friday. We wound up drinking cocktails off property. The entrance way near pool was disgusting, a gym bag of moldy things looks as if it was sitting there for several months, Our room overall was not bad with the exception of a broken door jam on the bathroom. At check out, there was a skunk after trash at 11am in parking lot because of the dumpster left there full.

It was so close to everything! The staff was so great also! The front desk lady got us a room when it was first available and saved it for us when we got back about 2 hours later. So so nice to be able to go back and forth throughout the day to fry off, take a break, and go back out again. Thank you so much!!

Everything was great. We stayed a few years ago…and wow, what an improvement!! Beautiful updates and the rooms were quiet too!

Location was good... closer to the falls and stores.

Not a lot I ddnt like just that I wish they could fix the breakfast arrangement.. I waited forever for a big group of family to finish making waffles.. gave up and left with a bagel I had not wanted. My key card ddnt work twice and had to go back to the front desk twice🤦🏿‍♀️. Room was not dirty but not fully clean too. But was comfortable I liked it.

Location, front desk, breakfast

commode bowl was not cleaned properly......it had stains and marks from previous guests. No new toilet tissue was provided....two old less than half roles were there. Toiletries were not provided for three people. I informed the front desk.....the rep told me.... no cleaning staff available....he offered us another room....but we did not want as we had unpacked everything already. He gave us new toilet tissue roles...

Very close to Niagara falls

In need of updating