I’m sick and was looking for somewhere (hotel) quite and warm with heater to recover. During my stay, the staffs are friendly. The environment is bright and the vibe is delightful. Most importantly, the room is so nice - huge space, clean bathroom with good shampoo, and the bed is super comfy. I felt so much better from my sickness after one night high quality sleep! Too bad there’s no available room for more days or I really would like to stay for longer.

The staff was pleasant and helpful. They used servers for the buffet to limit covid exposure. At night when we were dropped off after a Tango show on one of the nights of the big soccer celebrations, we were greeted at the door by two doormen, each with clubs up their sleeves even though the crowds were gone, and this made us feel as though they had our safety in mind.

One elevator had issues. Our shower was flooding the bathroom, but the maid tilted the rain shower head with her broom handle and it helped, but it still was a bit of issue with no curtain for the shower.

Breakfast was good, plenty of choice. Staff were really helpful and offered us takeaway breakfast on the days we were leaving earlier than the start of breakfast. Huge room with 3 double beds. Quite a few shops and restaurants nearby.

Not much really. Maybe not the best location if you want to be in the city center but quick and easy to get taxis and public transport.

Location was great every close to the metro and walking distance to both dining and shopping centres. Room size was amazingly large with two queen beds, bathroom was a good size. Staff was very friendly, greeting you on arrival and efficient at the desk.

just a small leak in the shower so some water on the floor.

Great location, I was able to walk to many places and to the metro station when needed. Quiet room, didn't hear noise from cars even though the hotel is located on a major avenue. Great breakfast as well. Large room, very comfortable. Friendly hotel staff.

the shower doesn't have a curtain or door and water splashed all over the floor which made me set up the shower head at a position that wasn't ideal for my height to avoid splashing too much. Also, the mattress was a little bit hard.

Hotel in an excellent location (very close to subway stations, bus stops, restaurants, bars, shopping centers and the Costanera Mall); very friendly and prompt staff; great breakfast and restaurant with delicious food; great size room with great amenities and comfort. I recommend and will be back for sure!

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Clean, comfortable rooms. Good Wi-Fi. Good breakfast. Very helpful staff - helping us with directions to get to the old town and catch the train. Close to the train and some nice places to eat. We were able to walk to the cable car (maybe 15-20 minutes away).

A bit far from the old part of town, but we caught the train there quite easily.

Perfect for us. Great neighborhood, very good breakfast, friendly, efficient staff, comfy bed, and everything was easy. I would choose it again, without a doubt.

Nothing.

Overall, the hotel met my expectations: quiet comfortable room, nice breakfast.

The dinner they offered took a long time to prepare (only tomato soup and a shrimp dish). And the portion size, especially the shrimp, was very small. The dinner staff was quite young. They just need adequate training.

The staff is very friendly and helpful. The location is perfect close to a metro.

The room could be a little bit more modern with new carpet and bed.