Great staff very helpful accommodating I recommend taking the restaurant trip during the evening. It’s great you get dinner you see the sunset and it’s a good time for a great price.

It was hard to get the JetSki rental. I think they needed more jet skis. They only had three and when we went there, I was there with two other people we wind up, waiting about one hour, but the jet skis was awesome. The staff there to help you get the JetSki’s was awesome I just feel like maybe they should. I had more than just three maybe have like five or six so it’s a little bit quicker instead of waiting for an hour to get on the JetSki.

The location and view of El Penol is the best thing about Los Recuerdos. Being able to look out at the rock from our room and the surrounding water and the closeness of it was amazing. The staff was also very helpful and friendly, the pool and sauna were nice and the breakfast was decent. We ordered dinner one night and found the food very good. If you want to do a Helitour it’s also cheaper if you’re staying at this hotel. The private boat tour we did with Hector, a hotel employee, was also excellent. He’s been with the hotel 30 years and was originally from the little town that was moved when the lake was created, so great history lesson from him!

We were there during the week when many of the hotel services aren’t offered like the spinning restaurant/bar and the yacht. Many spaces were closed off, but I think they could have at least a few extra niceties for those who stay there during the week, like a coffee station.

The location. This is the best you can get when visiting La Piedra El Peñol. The junior suite rooms has a great view of the lake and La Piedra. Great attendance/service. We were able to check in a bit earlier that required. Very amicable staff at front desk and the rest of the facility. Good speed WiFi connection and stable at all times. Facility has a gym and play room. We have also booked a trip with Majectic yacht. A definitely good one.

The food at restaurant El Tenedor needs attention to taste, presentation and quality. This is the restaurant at location that serves the included breakfast. Also in the room we were missing a coffee/tea maker.

This was our second time we stayed in this beautiful hotel. We liked the staff attention, especially the room service. The junior suite was very comfortable, beautifully decorated and with a spectacular view to la Piedra del Peñol. Our favorite part of the hotel is the big jacuzzi with beautiful views also. My mom enjoyed the 'Yate Majestic'. And the location of the hotel is very near and walkable distance to La Piedra.

The swimming pool temperature is very cold.

The hotel location was perfect, food was better than I expected, everyone in my family enjoyed it.. The hotel had many many many activities and very easy to book them (Junior was 👍 great). The property is clean, safe and the staff is what made it the best. Everyone was welcoming, anyone I asked anything for was super helpful, very friendly and everyone went out of their way to make my family happy.

Nothing, everything was great.

We came to Guatapé for my Wife's birthday, and it could not have been a more wonderful experience. Everything for check-in, room, food, etc. was exceptional. Our actual room (525) could not have been more beautiful, and the views of Piedras and the lake were spectacular. We enjoyed pte-dinner cocktails in the "7th floor" rotating bar, before enjoying dinner in the main restaurant (Buffet, but very quality with attentive service. The value was really amazing, and we can't wait to visit again very soon.

Exterior windows on our guest room definitely needs attention.

Paid for a suite facing the big rock. Expensive but glad that I did. Also liked walking along the main road and then flagging down a taxi, to avoid any additional cost of summoning a taxi to the hotel. Some of the restaurants downtown didn't look like much but had something nice on the menu.

Had some trouble getting fresh air while keeping the sliding glass veranda door secure. Like many hospitality employees in Colombia, only 1 spoke enough English to be communicative without google translate. Communication was very tough when I canceled my existing reservation and rebooked for a more expensive room but I can say that the hotel stuck to their prices and did not charge me a penalty. If anything, I came to understand that Booking.com and perhaps other aggregation travel sites reduce the flexibility of hotels to "do a deal" on the fly.

The food Amazing

It's not fair with us the clients to pay 80.000 Colombian pesosin cash for using the towels after checking out. It is supposed we, the clients, are allowed to continue using the pools till 5 p.m. after the check out. BUT, to use the towels, we have to pay that amount (80.000) per towel. Even though this money is refunded, what if I don't have that amount in cash? This is something they need to change ASAP

Rooms, location, facilities

A silly rule about the card towels, that says that if we lost one card will be charge 82 thousand pesos. Fortunately we found the card, otherwise, they would have charged us the 82k pesos. This is the first time I encountered this kind of unfair and rude policy. Hopefully, they remove it for the comfort and convenience of the visitors!

I loved this place! The location is perfect you can walk to and from the bus stop at the gas station. That is also where you can catch a tuc tuc to go up the hill to la piedra or walk up the hill. The view from my room was absolutely stunning. I also paddle boarded in the lake and it was so serene. The staff was very helpful, beware much like the rest of Colombia there aren’t many English speakers.

The tub in my room was not like the pictures and it was a little dirty with nothing to clean it and no bubbles. I was looking forward to a bubble bath.